HVAC contractor · Dearborn, MI · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 70 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★363 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$322typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Downriver Climate Control five stars based on 363 reviews, noting that the owner responds to every comment. Customers frequently highlight rapid same-day or emergency response times, including weekend availability, and describe technicians as knowledgeable and communicative. Recurring themes include fair pricing, thorough explanations of repairs, and professional conduct during furnace and air conditioning services. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 363 reviews (100% five-star).
Reviews on this page: 363 Google reviews (267 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 18, 2026.
Service: Heat Pump Installation Service serving Dearborn, Michigan.
Data from Google, last updated November 8, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Downriver Climate Control, LLC: 100/100 on this factor. Category median: 92.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Downriver Climate Control, LLC: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Downriver Climate Control, LLC: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Downriver Climate Control, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Downriver Climate Control, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
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Bar = this company · dark tick = category median.
Star ratings
363 Google reviews we collected
5.0of 5
5 stars363100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 267 written reviews
99%praise
Praise58299%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3370%
Reasonable1430%
Overpriced00%
Not sure00%
$322-21% vs typical heat pump installation services
Middle half of what 25 customers paid ($205–$520) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response12321%
Staff & attitude11119%
Would recommend9316%
Quality & results9216%
Price & value7913%
Communication468%
Honesty & trust468%
What customers talk about
We read 267 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Justin was professional, knowledgeable, and arrived on time.”
“Couldn’t be happier with his service, super professional and very very fair with his prices, I highly recommend anyone with AC issues this summer call Justin!”
“I’m very happy with the service and would definitely recommend him to anyone who needs furnace or heating repairs.”
“Super honest and very affordable and would not recommend anyone else!”
“Not only GREAT service but his price was incredibly low!”
“…e was at my house the next morning to check on why my central air was not working.…”
“He was also honest and reasonably priced, which I really appreciated.”
“He quickly diagnosed the issue with my furnace, explained what was wrong, and fixed it efficiently.”
“Justin is knowledgeable, honest, trustworthy, and his pricing is very fair.”
People customers mention
Justin53 reviews
Trenton4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Downriver Climate Control, LLC for 8 kinds of job. Pick one to see what they paid and said.
DDonna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
8:00 am Sunday morning I found out our furnace wasn’t working. I called and Justin was here in an hour and fixed. Not only GREAT service but his price was incredibly low! Made sure to get his card for my family members. Thanks again, Justin!
Paid $200–400Great priceHVAC system repair
AA7medLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service from start to finish! Justin was professional, knowledgeable, and arrived on time. He quickly diagnosed the issue with my furnace, explained what was wrong, and fixed it efficiently. He was also honest and reasonably priced, which I really appreciated.
I’m very happy with the service and would…
Paid $1–200Great price
JJessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I am so grateful my Google search led me to Downriver Climate Control! Justin came out the very next day after I called to inspect a leak. He was extremely thorough, clearing out everything that was clogged up and explaining the issue in simple, easy-to-understand terms. He discovered my condenser pump was broken…
Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
OOzzy1980311 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My AC went out this afternoon (7-7-26) around 6:30, called Justin and he was at my house within an hour, had me up and running in about 15 minutes!! Couldn’t be happier with his service, super professional and very very fair with his prices, I highly recommend anyone with AC issues this summer call Justin!!
Paid $200–400Great priceHVAC system repair
MMicheal1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I can’t recommend Downriver Climate Control enough! Justin came out and performed a thorough inspection of our AC system, taking the time to explain everything he was checking and what he found. I really appreciated that he walked us through the entire process instead of just rushing through the appointment.
What…
Paid $400–600Reasonable price
HHeather7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Highly recommend Downriver Climate Control, I contacted Justin at 10pm on a Sunday and he was at my house the next morning to check on why my central air was not working. He figured out the problem within 15 minutes, left to get the part and had it fixed in a half hour after returning. Justin was great and very affordable.
8:00 am Sunday morning I found out our furnace wasn’t working. I called and Justin was here in an hour and fixed. Not only GREAT service but his price was incredibly low! Made sure to get his card for my family members. Thanks again, Justin!
Price assessment: Great price
Price: $200–400
Services: HVAC system repair
Response from the owner · 2 weeks ago
Thank you so much for the incredible review and for choosing Downriver Climate Control! We know how stressful it can be to wake up on a Sunday morning without heat, especially during Michigan's colder months. We're glad we could get to your home within an hour, diagnose the furnace problem, and get your heat working again quickly. Providing fast, dependable emergency furnace repair, honest pricing, and quality HVAC service is what we're all about. We truly appreciate you recommending us to your family and supporting a locally owned HVAC company serving Trenton, Downriver Michigan, and surrounding communities. Thank you again for trusting Downriver Climate Control with your heating repair needs!
K
Keith Louria1 reviewiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Highly recommend for the downriver area! This is the 2nd time calling for service over a few years span. Both times Justin was out the same day. 1st was for a wiring issue that lead to an AC failure. Same day fix - minimal charge. The 2nd time my system was cooked, 25 years on it, not bad. Justin was out on a Wednesday to diagnose, and then a complete new install that Friday. Up and running! No issues. His quote beat the 'big dogs' easily, and the service is absolutely incredible.
Services: Heating system installation, Install AC
Response from the owner · 3 weeks ago
Thank you so much for taking the time to share your experience and for trusting Downriver Climate Control with your heating and cooling needs again! We truly appreciate your continued support over the years. We're glad we could get your AC repaired quickly the first time and provide a complete furnace and air conditioning system replacement when your 25-year-old equipment finally reached the end of its life. Providing same-day HVAC service, honest pricing, and quality installations is what we're all about. We're happy to hear your new heating and cooling system is running great! Thank you for recommending Downriver Climate Control to homeowners throughout Trenton and the Downriver Michigan area. We're always here whenever you need furnace repair, AC service, or HVAC installation!
D
David LemuelLocal Guide · 38 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
The technician came and fixed my furnace. Very reasonably priced. Very personable person. Would definitely recommend him. Thanks, Justin
Response from the owner · a month ago
Thank you for the great review, Justin! We’re glad we could get your furnace repaired and your heat back up and running. We appreciate you choosing Downriver Climate Control for furnace repair and HVAC service in the Downriver area. Thank you for the recommendation and for supporting a local HVAC company!
A
A7med ALocal Guide · 23 reviewsiTotal number of Google reviews A7med has written across all businesses on Google Maps, not just this one.
Excellent service from start to finish! Justin was professional, knowledgeable, and arrived on time. He quickly diagnosed the issue with my furnace, explained what was wrong, and fixed it efficiently. He was also honest and reasonably priced, which I really appreciated.
I’m very happy with the service and would definitely recommend him to anyone who needs furnace or heating repairs. Great work!
Price assessment: Great price
Price: $1–200
Response from the owner · a month ago
Thank you for the fantastic review and recommendation! We’re glad Justin was able to quickly diagnose the furnace issue, explain the repair, and get your heat back up and running. We appreciate you trusting Downriver Climate Control for your furnace repair and heating service. It means a lot to have your support and recommendation here in the Downriver community!
A
Aaron Montroy2 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Thank you for the great review! We’re glad you were happy with the service and pricing. We appreciate you trusting Downriver Climate Control with your AC and HVAC system repair and are always here when you need reliable heating and cooling service!
A
Aaron3 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
A/c broke down and they were able to make it out and fix it quickly and at a good price
Response from the owner · a month ago
Thank you for the 5-star review! We’re glad we could get to you quickly and get your air conditioner back up and running. We appreciate you trusting Downriver Climate Control for your AC repair and look forward to helping with any future heating or cooling needs!
F
Fady Konstantinidis6 reviewsiTotal number of Google reviews Fady has written across all businesses on Google Maps, not just this one.
Excellent service, fixed my AC and it works perfect now.
Response from the owner · a month ago
Thank you for the great review! We’re glad we could get your AC repaired and cooling properly again. We appreciate you choosing Downriver Climate Control for your air conditioning repair and HVAC service!
J
Jessica Wright2 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
I am so grateful my Google search led me to Downriver Climate Control! Justin came out the very next day after I called to inspect a leak. He was extremely thorough, clearing out everything that was clogged up and explaining the issue in simple, easy-to-understand terms. He discovered my condenser pump was broken and not pumping properly, walked me through the fair pricing for the work, and asked for my approval before proceeding. Once approved, he went straight to the store for the new pump, came right back, and fixed it immediately. Now our AC is working amazingly with no leaks or concerns. Justin was so kind, honest, and reasonably priced. I couldn't have asked for better service!
Price assessment: Reasonable price
Price: $200–400
Services: A/C system maintenance, A/C system repair
Response from the owner · 2 months ago
Thank you so much for the amazing review and for choosing Downriver Climate Control! I’m glad I was able to quickly identify the source of the leak, clear the blockage, replace the failed condensate pump, and get your AC system back up and running properly. I always want my customers to understand exactly what’s going on with their system, what the repair will cost, and why it’s needed before any work is performed.
It was a pleasure helping you, and I truly appreciate your trust and support of our local HVAC business. If you ever need AC repair, furnace service, or any other heating and cooling help in the future, don’t hesitate to give Downriver Climate Control a call. Thank you again!
O
Ozzy1980311 reviewiTotal number of Google reviews Ozzy198031 has written across all businesses on Google Maps, not just this one.
My AC went out this afternoon (7-7-26) around 6:30, called Justin and he was at my house within an hour, had me up and running in about 15 minutes!! Couldn’t be happier with his service, super professional and very very fair with his prices, I highly recommend anyone with AC issues this summer call Justin!!
Price assessment: Great price
Price: $200–400
Services: HVAC system repair
Response from the owner · 2 months ago
Thank you so much for the great review and recommendation! I’m glad I was able to get out to you quickly and get your AC back up and running, especially during the summer heat. At Downriver Climate Control, we always do our best to provide fast, professional HVAC service at fair and honest prices.
I truly appreciate you trusting Downriver Climate Control with your AC repair and taking the time to share your experience. Thanks again for your business and recommendation!
M
Mike Navedo4 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Definitely recommend.. Justin came out had me up and running in no time great price very informative will be reaching out for all hvac needs in the future..
Response from the owner · 2 months ago
Thank you so much for the great review and recommendation! I’m glad I was able to get your system back up and running quickly. At Downriver Climate Control, we always try to provide honest, affordable HVAC service while making sure our customers understand what’s going on with their heating and cooling system.
I really appreciate your trust and support, and I’ll be happy to help with any of your future HVAC needs. Thanks again for choosing Downriver Climate Control!
