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Chouman Heating & Cooling

Heating contractor · Dearborn, MI · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 70 heat pump installation servicesPosition by Experts Score among all companies we track in this category. · better than 84%
5.0 ★★★★★ 100 Google reviews
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
29%reviews answered by the owner
Oct 2026latest review

Chouman Heating & Cooling at a glance

Google reviewers rate Chouman Heating & Cooling five stars, citing rapid response times, often arriving within hours for urgent heating and cooling repairs. Customers frequently mention fair pricing, professional communication, and the company's ability to diagnose issues accurately without unnecessary upselling. The single low-star review provided contains no specific complaints, only a brief positive remark, so no recurring criticism is evident in the available data.

  • Google rating: 5.0 out of 5 from 100 reviews (99% five-star).
  • Reviews on this page: 100 Google reviews (88 with written comments, 7 with photos).
  • Owner responses: the business replied to 29% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Heat Pump Installation Service serving Dearborn, Michigan.

Data from Google, last updated November 8, 2026.

Score profile vs other heat pump installation services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction98Reliability95Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 98 (median 92)Reliability: 95 (median 91)Craft & service: 99 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)
Chouman Heating & CoolingHeat Pump Installation Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chouman Heating & Cooling: 98/100 on this factor. Category median: 92.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chouman Heating & Cooling: 95/100 on this factor. Category median: 91.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chouman Heating & Cooling: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chouman Heating & Cooling: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chouman Heating & Cooling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
–

Bar = this company · dark tick = category median.

Star ratings

100 Google reviews we collected

  • 5 stars9999%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 88 written reviews

  • Praise19899%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price3100%
  • Reasonable00%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response4724%
  • Staff & attitude4020%
  • Would recommend3618%
  • Quality & results2915%
  • Price & value2714%
  • Honesty & trust158%
  • Communication53%

What customers talk about

We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very professional quick and reliable good prices I would absolutely recommend!”
  • “He was super courteous walked me through the whole thing and even taught me a secret heating and cooling trick 🤫I asked if I could pay $250 out of th…”
  • “They were very nice and professional and I would definitely recommend them to anyone looking for HVAC help!”
  • “He voluntarily helped me fixed it instead of get me to buy a new unit.”
  • “We also got a free estimate for the inevitable replacement in a few years which was well below market.”
  • “I will forever be great full for Kassem and his partner for coming out and genuinely saving my animals in this heatwave Michigan is seeing right now!”
  • “They listened to my concerns and was able to resolve the heating issue.”

People customers mention

  • Kassem 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Chouman Heating & Cooling for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Rick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Knowledgeable, hard-working. Cleaned up everything. Give these guys a try, you won't be disappointed.

Great price
kanduriLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kassem is the best! When my outside AC unit broke, I got quotes from several people, but Kassem gave me an unbeatable price. If you need AC work done, definitely reach out to him for a quote first. Highly recommend!

Great price
JerilynLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I Googled "AC service near me." All the Big name HVAC companies had scheduling dates out over a week or they couldn't help me. I contacted Chouman and was told they could get to me in 25 minutes. They were at my door within 20 minutes. I really appreciate their timely response. They are truly a lifesaver in this…

Kay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were incredible! Got to my house is 30 minutes after I called them. I have 3 animals in the house and it was 85 degrees inside the house. They were not doing well needed to be cooled down. Everywhere I called couldn’t get me in. I will forever be great full for Kassem and his partner for coming out and…

MatthewLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wow! I've Never had better service for anything. My A.C. is 23 years old and on it's last legs. They were here in an hour when. Ihw had it up and running in a half hour. He was super courteous walked me through the whole thing and even taught me a secret heating and cooling trick 🤫I asked if I could pay $250 out of…

Erica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional quick and reliable good prices I would absolutely recommend! Thank you for your great service.

Customer reviews

5.0 ★★★★★ 100 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Rick Pilachowski7 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Knowledgeable, hard-working. Cleaned up everything. Give these guys a try, you won't be disappointed.

  • Price assessment: Great price
kanduri sreedharLocal Guide · 15 reviewsTotal number of Google reviews kanduri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kassem is the best! When my outside AC unit broke, I got quotes from several people, but Kassem gave me an unbeatable price. If you need AC work done, definitely reach out to him for a quote first. Highly recommend!

  • Price assessment: Great price
Mamta Patel1 reviewTotal number of Google reviews Mamta has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice people and professional

Chris WoodhouseLocal Guide · 26 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional. Reasonably priced and fast. Would highly recommend.

  • Price assessment: Great price
  • Price: $2,000+
Jerilyn Taylor-JonesLocal Guide · 33 reviewsTotal number of Google reviews Jerilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I Googled "AC service near me." All the Big name HVAC companies had scheduling dates out over a week or they couldn't help me. I contacted Chouman and was told they could get to me in 25 minutes. They were at my door within 20 minutes. I really appreciate their timely response. They are truly a lifesaver in this heatwave. The extra and plus side is that I have established a relationship with a new HVAC company. They're top tier. Thank you, Chouman Heating and Cooling💯

Kay Ducu3 reviewsTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were incredible! Got to my house is 30 minutes after I called them. I have 3 animals in the house and it was 85 degrees inside the house. They were not doing well needed to be cooled down. Everywhere I called couldn’t get me in. I will forever be great full for Kassem and his partner for coming out and genuinely saving my animals in this heatwave Michigan is seeing right now!!!

Tina Rubino5 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent Service and very kind.

David Gines3 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly Crew. Pricing Great. Fast & efficient. Great Problem Solvers. Honest.

Matthew CummingsLocal Guide · 7 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow! I've Never had better service for anything. My A.C. is 23 years old and on it's last legs. They were here in an hour when. Ihw had it up and running in a half hour. He was super courteous walked me through the whole thing and even taught me a secret heating and cooling trick 🤫I asked if I could pay $250 out of the $450 total today and the rest later. He ended up knocking $200 off and charging me $250. Can't say that has ever happened to me before. I recommend them to everyone.

Pamela Rice4 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very efficien guys! Straight to the point on solving the issue !

Chouman Heating & Cooling on Google Maps →

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