Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Downriver Climate Control, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Downriver Climate Control, LLC

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 5.0★ from 363 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Downriver Climate Control, LLC is better than 100% of heat pump installation services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Downriver Climate Control, LLC is better than 99% of heat pump installation services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Downriver Climate Control, LLC is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Downriver Climate Control, LLC is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Downriver Climate Control, LLC is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Downriver Climate Control, LLC is better than —% of heat pump installation services.–
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Reviews for your job

Customers hired Downriver Climate Control, LLC for 8 kinds of job.

Downriver Climate Control, LLC for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$731
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Heating system repair”

Quynhanh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I couldn’t be more satisfied with Justin at Downriver Climate Control and his work on my furnace. From start to finish, he showed an incredible sense of urgency and professionalism, making sure everything was handled quickly and correctly at my house in Brownstown. What really stood out was his willingness to go…

Great priceHeating system repairHeating system maintenance
CherylLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I am beyond grateful to have found this company! Justin arrived within a couple of hours from when I called. He took his time and assessed the issues with our furnace. He gave me all of my options and provided me with all of the details I needed so I could make an informed decision. He was very polite and…

Great priceHeating system repair
Erik3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Needed furnace repair (blower motor) in Flat Rock in January. Called at 10 at night on a Friday and they showed up and hour later and diagnosed it. Ordered the part and had it installed by Noon the following day. Very reasonable prices, will not try to sell you anything you don’t need. Very reliable and trustworthy. Will be using for all future needs.

Paid $500–600Great priceHeating system repair
larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent. Awesome. Very professional, knowledgeable and friendly. informed us at each level of installation what he was doing. and then instructed the operation of the furnace.

Great priceHeating system repair
Trisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had a brownout at our home in Trenton. The furnace stopped working. It was 7:30 at night when I called Justin, and he came out within about 15 minutes. He had the entire issue fixed by 8:30. He was very friendly and provided excellent customer service. Highly recommend!

Heating system repair
rogerLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Next day service, Took care of my problem with my furnace 100% .Highly recommend to check them out first

Reasonable priceHeating system repair
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

justin came and maintenanced and repaired our furnace! he was fairly priced, on time and walked us through everything!! highly reccommend this company!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
DJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin came out and maintenance our furnace and put a/c unit! He had to make a repair to both and was extremely professional and walked us through everything! Not only did he get it done the same day he beat everyone else’s prices! Our furnace runs like brand new and so does our a/c! We will highly recommend him! Thanks Justin!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
N4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Got my furnace serviced, happy with the results, I would reccomend.

HVAC system maintenanceHeating system repair
Ziggy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Install thermostatHeating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality

Price

$322-21% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair34$192–$1.1k
HVAC system maintenance17$104–$417
A/C system repair13$209–$585
Heating system repair10$158–$731
A/C system maintenance7$78–$353
Heating system installation2$1.4k–$2.4k
Install AC2$1.6k–$3.7k
Heating system maintenance2$54–$278

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