Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
DP Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Momentum penalty91−0.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

DP Auto Service

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 346 Google reviews

📞 Call (202) 966-0408Request a call backWebsite ↗

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DP Auto Service is better than 77% of oil change services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DP Auto Service is better than 70% of oil change services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DP Auto Service is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DP Auto Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DP Auto Service is better than 91% of oil change services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DP Auto Service is better than 82% of oil change services.A
82

Reviews for your job

Customers hired DP Auto Service for 8 kinds of job.

DP Auto Service for brake service & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Brake service & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Brake service & repair”

Beth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

David Pham at DP auto is honest, competent, incredibly nice, etc. When I take my 2014 Mazda 3 to him I know the work will be done efficiently, accurately, and at a fair price. I found out about DP auto from listserv posts and since then I have recommended him to others who all agree DP auto is the best.

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Dorcas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dave has assumed upkeep on our 2014 Prius ever since the warranty ran out in about 2019. I trust his assessments. He doesn’t tell us the car needs more than it does and he gets it done on time. Best of all, he’s in the neighborhood so I can bring my bike for getting home while the car is in his shop. Thank you Dave.

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Straightforward shop with fair pricing in my experience. I recommend making an appointment when possible as they get pretty busy. I've been here a few times for smaller part replacements, latest visit was for a bit more which went like the following. I emailed the shop discussing what I needed and asking for a…

Brake service & repairEngine repair
CaitlinLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Completely reliable. No nonsense, no unnecessary charges. Excellent team. EDITED to add that my car is 17 years old with 210k miles and they have kept it going in great, safe shape. Best thing if you need service is to walk up to the office (to the left of the unrelated convenience store, through the 1st bay on…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Wahid7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service.Very reasonable price.Car was ready at the exact time promised.I appreciated the check back of David.He followed up to see if there are any issues with the car.That s very professional.I will definitely use their service again

Customer photo from Wahid's review
Brake service & repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires25—
General repairs & maintenance15—
Oil change15—
Brakes11—
Air & cabin filter replacement9—
Electrical repair7—
Steering & suspension repair5—
Brake service & repair5—

Compare with

Old Ox Tire & Auto logoOld Ox Tire & AutoExperts Score 90Washington · 4.88★Tenleytown Automotive logoTenleytown AutomotiveExperts Score 89Washington · 4.86★Metro Motor logoMetro MotorExperts Score 83Washington · 4.82★