Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
DP Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Momentum penalty91−0.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

DP Auto Service

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 346 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DP Auto Service is better than 77% of oil change services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DP Auto Service is better than 70% of oil change services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DP Auto Service is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DP Auto Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DP Auto Service is better than 91% of oil change services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DP Auto Service is better than 82% of oil change services.A
82

Reviews for your job

Customers hired DP Auto Service for 8 kinds of job.

DP Auto Service for electrical repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Electrical repair”

eunLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They are always ready to help, even for early morning tire emergenicies and brake light replacements. Have been going there for almost a decade. Tried another local shop but always end up.coming back here. No frills nit great service and honest work.

Electrical repairAir & cabin filter replacementExhaust
Kyle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I took my VW Jetta here after getting a hefty repair quote from a different garage and getting multiple recommendations from people that live in the area that DP is the place to go. DP was able to fix everything in a day, they clearly communicated the issues that they had to fix along the way, and the bill came in…

Great priceElectrical repairTiresBrakes
Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service,great work and good prices.

Reasonable priceElectrical repair
CaitlinLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Completely reliable. No nonsense, no unnecessary charges. Excellent team. EDITED to add that my car is 17 years old with 210k miles and they have kept it going in great, safe shape. Best thing if you need service is to walk up to the office (to the left of the unrelated convenience store, through the 1st bay on…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Tristan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great people here, especially David, the owner. As a person with only basic car knowledge, this is the first time I've ever really felt like I could trust a mechanic. Just down-to-earth good people and good work. Fast repairs, friendly people, personalized service, inexpensive, and never a hint of them trying to…

BatteryElectricalElectrical repair+ Punctuality+ Quality+ Professionalism
Ajay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

David and his team are simply the most honest, professional and efficient auto folks in the business. If I’ve one regret, it’s that I came to know of DP Auto Service just a few years back - which means I’ve been throwing hard-earned money down the auto service hole with dealers over the years! Thank you David - for…

A/C installation & repairAir & cabin filter replacementAir conditioning+ Punctuality+ Quality+ Professionalism
Cindy8 months ago★★★★★

Rating only, no written review.

Electrical repairExhaustSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires25—
General repairs & maintenance15—
Oil change15—
Brakes11—
Air & cabin filter replacement9—
Electrical repair7—
Steering & suspension repair5—
Brake service & repair5—

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