Experts Reviews · Company report
DP Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Momentum penalty91−0.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

DP Auto Service

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 346 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DP Auto Service is better than 77% of oil change services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DP Auto Service is better than 70% of oil change services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DP Auto Service is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DP Auto Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DP Auto Service is better than 91% of oil change services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DP Auto Service is better than 82% of oil change services.A
82

Reviews for your job

Customers hired DP Auto Service for 8 kinds of job.

DP Auto Service for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “General repairs & maintenance”

NicholasLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This place is amazing!!! Very professional, fast, incredibly helpful, and down-to-earth pricing. Definitely will be coming back.

Great priceTiresGeneral repairs & maintenance
eunLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They are always ready to help, even for early morning tire emergenicies and brake light replacements. Have been going there for almost a decade. Tried another local shop but always end up.coming back here. No frills nit great service and honest work.

Electrical repairAir & cabin filter replacementExhaust
Claus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is very far the best mechanic we've ever worked with in DC: honest, fast and competent. Unlike so many others, they never fabricate problems to make a bunk. We've been coming here for years and we've never been disappointed.

Great priceTiresGeneral repairs & maintenance
Beth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

David Pham at DP auto is honest, competent, incredibly nice, etc. When I take my 2014 Mazda 3 to him I know the work will be done efficiently, accurately, and at a fair price. I found out about DP auto from listserv posts and since then I have recommended him to others who all agree DP auto is the best.

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Alan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have been going to DP for nearly 20 years (since when it first opened). Dave is all you would want from an auto mechanic -- thorough, skilled, fair, honest. He figures out exactly what needs repair, does it perfectly, charges a fair price and never, ever upsells. He has a line of repairs every morning because his…

Great priceTiresGeneral repairs & maintenanceWheel alignment
Dorcas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dave has assumed upkeep on our 2014 Prius ever since the warranty ran out in about 2019. I trust his assessments. He doesn’t tell us the car needs more than it does and he gets it done on time. Best of all, he’s in the neighborhood so I can bring my bike for getting home while the car is in his shop. Thank you Dave.

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Maurita15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The mechanics at DP Auto Service are very competent, and reliable. I would not hesitate to recommend them other car owners.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Tristan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great people here, especially David, the owner. As a person with only basic car knowledge, this is the first time I've ever really felt like I could trust a mechanic. Just down-to-earth good people and good work. Fast repairs, friendly people, personalized service, inexpensive, and never a hint of them trying to…

BatteryElectricalElectrical repair+ Punctuality+ Quality+ Professionalism
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great assistance and care! Honest information given. knowledgeable, professional and truly helpful. unsurpassed quality mechanic.

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Bo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnostic
Cindy8 months ago★★★★★

Rating only, no written review.

Electrical repairExhaustSteering & suspension repair
Robina year ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenanceOil change
Gabe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General repairs & maintenance
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Fernanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil changeWheel alignment+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 4%Not sure 0%

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