Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
DP Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%82+5.8Momentum penalty91−0.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

DP Auto Service

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 346 Google reviews

📞 Call (202) 966-0408Request a call backWebsite ↗

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DP Auto Service is better than 77% of oil change services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DP Auto Service is better than 70% of oil change services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DP Auto Service is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DP Auto Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DP Auto Service is better than 91% of oil change services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DP Auto Service is better than 82% of oil change services.A
82

Reviews for your job

Customers hired DP Auto Service for 8 kinds of job.

DP Auto Service for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 30

All 5 Google reviews tagged “Steering & suspension repair”

KenanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great and honest mechanic. Very glad I took my car here to get checked out.

Great priceTiresSteering & suspension repair
Dava3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good experience with this local shop. Brought my car in for some needed brakes and suspension work which turned to be pretty substantial. They took a look and provided me with some options, and I never felt really pressured or upsold with unneeded items like I have at many shops. I made an appointment for the…

BrakesSteering & suspension repair
CaitlinLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Completely reliable. No nonsense, no unnecessary charges. Excellent team. EDITED to add that my car is 17 years old with 210k miles and they have kept it going in great, safe shape. Best thing if you need service is to walk up to the office (to the left of the unrelated convenience store, through the 1st bay on…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
JamesLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Been taking car up there for a few years as it is close to its last leg. They know this and have worked to do only what absolutely needs to be done. They are very up front about the issues and trying to work on keeping it running at the lowest cost to us. They have earned our trust and once we do get the new car we…

BrakesAir conditioningSteering & suspension repair+ Quality+ Professionalism+ Value
Cindy8 months ago★★★★★

Rating only, no written review.

Electrical repairExhaustSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires25—
General repairs & maintenance15—
Oil change15—
Brakes11—
Air & cabin filter replacement9—
Electrical repair7—
Steering & suspension repair5—
Brake service & repair5—

Compare with

Old Ox Tire & Auto logoOld Ox Tire & AutoExperts Score 90Washington · 4.88★Tenleytown Automotive logoTenleytown AutomotiveExperts Score 89Washington · 4.86★Metro Motor logoMetro MotorExperts Score 83Washington · 4.82★