Experts Reviews · Company report
Dr. D's Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Dr. D's Appliance Repair

West Bountiful, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 16 appliance installation · 5.0★ from 571 Google reviews

Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dr. D's Appliance Repair is better than 98% of appliance installation.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dr. D's Appliance Repair is better than 96% of appliance installation.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dr. D's Appliance Repair is better than 100% of appliance installation.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dr. D's Appliance Repair is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dr. D's Appliance Repair is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dr. D's Appliance Repair is better than 100% of appliance installation.A
100

Reviews for your job

Customers hired Dr. D's Appliance Repair for 8 kinds of job.

Dr. D's Appliance Repair for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$385
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Refrigerator/freezer repair”

Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

on time and fair with fee

Refrigerator/freezer repair
Mary15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike is very experienced and gave a very thoughtful diagnosis to our 13 year-old refrigerator. He was able to replace a main component and preserve the life of our very good fridge. I also liked it that he was fastidious and careful in his work.

Reasonable priceRefrigerator/freezer repair
Vanessa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job. On time and very efficient.

Refrigerator/freezer repair
Josh16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very knowledgeable and helpful. Even though I was outside his service area, he was more than helpful explaining what to look for and what my best options are. Thank Dr. D!

Reasonable priceRefrigerator/freezer repair
Nels4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best - quick to respond and fast in resolving issues. Super knowledgeable and great at doing just what needs to be done. Highly recommend!

Great priceDishwasher repairRefrigerator/freezer repairDryer repair
Shirley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike did a fabulous job! Prompt and very knowledgeable. Got our fridge, freezer, and ice maker working again. So much less expensive than a new fridge!!! Highly recommended!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
MilesLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We’ve used Dr. D’s appliance repair several times over the years, he’s quick, easy to work with, communicates well, and gives honest advice. For sure using him again when we need something repaired.

Dishwasher repairRefrigerator/freezer repairStove, cooktop & oven repair+ Responsiveness+ Quality+ Professionalism
NancyLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike did a great job repairing my freezer. He was reasonable, efficient and professional.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Brady9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast and great service, was at my house within 2-3 hours of my original call. Highly recommend.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service in all categories!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great Service!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
CraigLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful business ethics, made sure appliance’s were working before departure.

Dryer repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Joyce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike was quick to come and very professional. His knowledge of our problem was good and he was able to fix it without any further issues. His prices are very reasonable!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike knew exactly what to do to fix the issue. He was on time, fast, and I was able to schedule an appt within just a couple days. Highly recommend him.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Laurie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service was done on time, and the price was right!

Refrigerator/freezer repair+ Professionalism
KevinLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick and honest diagnosis over the phone. Willing to come and inspect my fridge in person, but was honest and upfront about the what the problem was based on my description and what the repair cost would be for it. Will use them in the future.

Refrigerator/freezer repair+ Responsiveness
Buck8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super efficient

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
DJLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a quick response. Dr D. was professional and knowledgeable. He was honest about the repair and possibilities we had. He was not pushy, did not try to upsell us and made it a comfortable experience.

Refrigerator/freezer repair+ Responsiveness+ Professionalism+ Value
EvanLocal Guide · 115 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The icemaker on my refrigerator was not working and I could not figure out what the issue was even after replacing the icemaker by myself. Mike came and was able to determine that I had an electrical issue with my outlet and that was causing both my icemaker and water valve to fail. He was very professional and did…

Refrigerator/freezer repair+ Responsiveness+ Professionalism
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Honest, professional, prompt, communicates well, knowledgeable, prices better than fair. Can't say enough good about this business. Don't take a chance with other repair business just call them. You won't be disappointed.

Customer photo from Steve's reviewCustomer photo from Steve's review
Refrigerator/freezer repair
Judy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Refrigerator/freezer repair

Price

$189-35% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 70%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair24$164–$360
Dryer repair21$227–$359
Refrigerator/freezer repair21$139–$385
Washing machine repair11$253–$392
Refrigerator repair8$201–$705
Stove, cooktop & oven repair4$213–$637
Washer/dryer repair3—
Oven repair2$201–$448

Compare with