Appliance repair service · West Bountiful, UT · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 16 appliance installationiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★571 Google reviews · 23 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$189typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that the service handles repairs for washers, dryers, fridges, and ovens with quick response times and same-day availability. Reviewers frequently cite honest assessments, clear communication regarding arrival times, and fair pricing, noting that the technician often explains issues in detail and avoids unnecessary repairs. One common criticism involves a dispute where a customer felt charged for a service call that did not resolve the issue, while another expressed concern over the business address being listed as a private residence.
Google rating: 5.0 out of 5 from 571 reviews (99% five-star).
Reviews on this page: 571 Google reviews (462 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 6, 2026.
Service: Appliance Installer serving West Bountiful, Utah.
Data from Google, last updated November 12, 2026.
Score profile vs other appliance installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Dr. D's Appliance RepairAppliance Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dr. D's Appliance Repair: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dr. D's Appliance Repair: 96/100 on this factor. Category median: 87.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dr. D's Appliance Repair: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dr. D's Appliance Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dr. D's Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dr. D's Appliance Repair: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
571 Google reviews we collected
5.0of 5
5 stars56799%
4 stars20%
3 stars00%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 462 written reviews
99%praise
Praise99899%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price927%
Reasonable2370%
Overpriced00%
Not sure13%
$189-35% vs typical appliance installation
Middle half of what 19 customers paid ($131–$304) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response24925%
Staff & attitude21621%
Quality & results13013%
Would recommend12412%
Price & value11912%
Honesty & trust959%
Communication757%
What customers talk about
We read 462 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very happy with how quickly he was able to come to the house and address the appliance issue.”
“D’s, I’ve had others in the past no show several times.”
“Ultimately, he did come out, discovered the issue and was helpful in showing me where to source parts (a damaged drain hose).”
“Very thorough, very knowledgeable, highly recommend!”
“Mile showed up right on time to troubleshoot our refrigerator’s intermittent cooling issues, which are the worst.”
“I'd highly recommend his company for appliance repairs”
“Can't recommend him highly enough.”
“It’s the third time he’s been in, and I always feel like he finds the best solution at a good value.”
“He is always very helpful, honest, and upfront with pricing.”
“Today he explained my fridge’s issue, found a creative and effective solution, and advised me on how to avoid the problem in the future.”
People customers mention
Mike68 reviews
Duerden7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dr. D's Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Aaron2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mike came out and fixed our LG washer. It wasn’t draining so we couldn’t get laundry done and in our house of 8 going a day without our washer was going to be rough. We called him Tuesday night and he was at our home first thing Wednesday morning to get our washer working again. Just needed a new pump. Mike was…
Paid $300–350Reasonable price
Vicki11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mike did a great job. He was professional and smart about the things that I needed to know
Paid $150–200Reasonable price
ChrisLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Mike has been here before, for my fridge. This time it was for my (2 ) year old stove/oven. It quit sparking just as I was preheating to bake my homemade bread.
I called Mike this morning and he was able to come out today. He got me back up and running in under a half out, and gave me a break on the price.
As before, I would HIGHLY recommend!!!
Paid $200–250
Ron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service. Was not able to recreate the issue but gave me ideas on what might have caused the problem and what to try to see if the problem can be resolved created again in order to get an accurate idea of what might be wrong.
Paid $100–150Reasonable price
DarrenLocal Guide · 118 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mike Duerden was fantastic!! Very professional and personal. I'd highly recommend his company for appliance repairs
Paid $200–250Reasonable price
Tiffani5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mike was every knowable, honest and went well beyond fixing our dryer he also was able to recalibrate my oven that hadn't worked for years and now I can make some of my favorite cookies again.
Thanks Mike.
Mike first checked with me that the easy fixes wouldn’t solve my issue before he came out to do an assessment, which I appreciate. It’s the third time he’s been in, and I always feel like he finds the best solution at a good value. Today he explained my fridge’s issue, found a creative and effective solution, and advised me on how to avoid the problem in the future. I highly recommend.
Response from the owner · a week ago
Thank you so much for your kind words and for trusting Dr. D's Appliance Repair here in Ogden again. We're glad Mike took the time to find a creative solution that fits your budget and gave you tips to avoid this in the future. We really appreciate you recommending us.
Greg LLocal Guide · 21 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
I called in with an issue on my washing machine, and it turned out to be operator malfunction. He walked me through a few steps and the machine was up and running.
Price assessment: Not sure
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Greg, for trusting Dr. D's Appliance Repair here in Ogden with your repair. We appreciate you taking the time to leave a review, and we're glad everything is working well for you.
Adrian Williams1 reviewiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
I called Mike about a leak in my LG washing machine. I am a YouTube repair man, and have previously replaced the pump myself. So, I knew my way around the unit, but I couldn't figure out where the leak was coming from. When Mike and I talked over the phone, he walked me through a couple of common problems in an effort to not have to charge me for a trip out. Ultimately, he did come out, discovered the issue and was helpful in showing me where to source parts (a damaged drain hose). He could have done the repair work, but I was capable, so he didn't want to overcharge for something I could do myself. He offered to support any other appliances while he was there. Very thorough, very knowledgeable, highly recommend!
Response from the owner · a week ago
Adrian, thanks — and kudos for handling that pump yourself. Glad we could narrow the LG washer leak down to the drain hose, first over the phone and then in person, and point you to the part rather than charge you for work you could do yourself. That's the whole idea behind our appliance repair work here in the Ogden area: straight diagnosis, whether it's a washer, dryer, or refrigerator, and no pressure. Appreciate the recommendation!
Daniel Brown4 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Mike is one of the best. He is always very helpful, honest, and upfront with pricing. Highly recommend.
Price assessment: Great price
Repair wait time: 0–1 hr
Response from the owner · a week ago
Daniel, thank you — really appreciate that. Glad I could give you a straight answer on the LG refrigerator in Kaysville instead of any guessing. Being helpful, honest, and upfront about pricing is how I run every Ogden appliance repair call, at a fair price, kitchen appliances and laundry machines alike. Thanks for trusting me with the diagnosis. — Mike
Josh Sanchez9 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Very happy with how quickly he was able to come to the house and address the appliance issue. Highly recommend.
Response from the owner · 2 weeks ago
Josh, thanks for the 5 stars and the recommendation — glad I could get out quickly and get the appliance issue sorted. That's what we aim for with appliance repair here in Ogden: fast, honest answers whether it's a kitchen appliance or a laundry machine. Appreciate you choosing Dr. D's!
Aaron Gold2 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Mike came out and fixed our LG washer. It wasn’t draining so we couldn’t get laundry done and in our house of 8 going a day without our washer was going to be rough. We called him Tuesday night and he was at our home first thing Wednesday morning to get our washer working again. Just needed a new pump. Mike was extremely knowledgeable and friendly, he talked through everything and answered all the questions I had about all our other appliances in our home. We will definitely be calling him next time we need a repair done!
Price assessment: Reasonable price
Price: $300–350
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Aaron, thanks for the 5 stars — a house of 8 with no washer is an emergency in my book, so I'm glad I could get there first thing Wednesday after your Tuesday night call and get it draining again with a new pump. That's the standard I hold myself to for appliance repair in Ogden: knowledgeable, friendly service at a reasonable price, from laundry machines to kitchen appliances. And happy to answer questions on your other appliances anytime — thanks for choosing Dr. D's!
Vicki V11 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Mike did a great job. He was professional and smart about the things that I needed to know
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 2 weeks ago
Vicki, thanks for the 5 stars — I'm glad the explanations landed, because knowing what's actually wrong with your appliance matters as much as fixing it. That's how I try to do appliance repair here in Ogden: straight answers, no jargon, and a fair price, whether it's a kitchen appliance or a laundry machine. Appreciate you choosing Dr. D's!
Chad Hammond5 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Chad, thank you so much for sharing your wonderful experience with us!
We're delighted to hear that Mike's honesty and knowledge made a positive impact.
Quick and efficient service is something we aim for, and we're thrilled to see it reflected in your experience with our team.🔧
Your feedback motivates us to continue delivering exceptional service in Appliance Repair Ogden Utah.
If there's anything more we can do for you, don't hesitate to reach out!
#appliancerepair
Chris MiddletonLocal Guide · 22 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Mike has been here before, for my fridge. This time it was for my (2 ) year old stove/oven. It quit sparking just as I was preheating to bake my homemade bread.
I called Mike this morning and he was able to come out today. He got me back up and running in under a half out, and gave me a break on the price.
As before, I would HIGHLY recommend!!!
Price: $200–250
Repair wait time: 0–1 hr
Response from the owner · 9 months ago
Chris, your kind words truly made our day!
Thank you for taking the time to share your positive experience.
It's wonderful to hear that Mike was able to accommodate you quickly and provide you with helpful insights. 🛠️
We pride ourselves on our commitment to delivering top-notch service, and stories like yours inspire us to keep raising the bar.
We're grateful to have amazing customers like you, who take the time to recommend us so enthusiastically.
Should you need any assistance in the future, whether it be Refrigerator Repair in Salt Lake City or any other service, we're just a call away.
Looking forward to being of service again!
#ApplianceRepair
Jacob Hatch5 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Jacob, thanks for the 5 stars — "efficient and honest" is exactly what I want to hear. When your LG washer needed a new drain pump, we got it going again, and when a hose leak showed up after, I came back and made it right. That's the standard for appliance repair here in Ogden: do the job right, stand behind it, and keep it at an honest price, whether it's a laundry machine or a kitchen appliance. Appreciate you choosing Dr. D's!
