Appliance repair service · West Bountiful, UT · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 16 appliance installationiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★675 Google reviews · 21 photos
100%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$250typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers praise S&S Appliances for its punctuality, transparent pricing, and effective communication during repairs for washers, dryers, and refrigerators. Customers frequently note that the service provider arrives on time, explains diagnoses clearly, and offers maintenance tips to prevent future issues. However, two low-star reviews highlight a pattern of dissatisfaction regarding perceived rudeness and poor post-repair follow-up, where one customer reported a failed repair and an inability to reach the company for resolution.
Google rating: 5.0 out of 5 from 675 reviews (100% five-star).
Reviews on this page: 674 Google reviews (647 with written comments, 5 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 10, 2026.
Service: Appliance Installer serving West Bountiful, Utah.
Data from Google, last updated November 12, 2026.
Score profile vs other appliance installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
S&S AppliancesAppliance Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.S&S Appliances: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.S&S Appliances: 96/100 on this factor. Category median: 87.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.S&S Appliances: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.S&S Appliances: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.S&S Appliances: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
674 Google reviews we collected
5.0of 5
5 stars672100%
4 stars00%
3 stars00%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 647 written reviews
99%praise
Praise1,44899%
Complaints161%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2056%
Reasonable1644%
Overpriced00%
Not sure00%
$250-14% vs typical appliance installation
Middle half of what 24 customers paid ($175–$322) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response37426%
Staff & attitude35024%
Quality & results21915%
Would recommend21014%
Communication1158%
Price & value1118%
Honesty & trust856%
What customers talk about
We read 647 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shane came out the next morning and diagnosed the problem and fixed it quickly.”
“I thought it was nice he took the time to show me and also save me money on laundry soap!”
“Came to my house yesterday and was disrespectful to my wife while I was at work.”
“Shane was able to come out next day and fixed it right up as well as provided tips on how to troubleshoot if something happens again in the future!”
“He showed me what it was broken/not working and a few maintenance tips too.”
“I normally don’t write reviews but I wanted to take the time to give an enthusiastic 5 stars to S&S.”
“Would not recommend.”
“His communication was prompt and clear and his pricing was reasonable!”
“He was friendly, professional, fair in his pricing, and extremely knowledgeable.”
“He said he could fix it, but the money would be better spent to replace the washer since it was old and the part was very expensive.”
“He is very knowledgeable and he told me honestly the options I had to solve the problem with my dishwasher.”
People customers mention
Shane153 reviews
Samsung10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired S&S Appliances for 8 kinds of job. Pick one to see what they paid and said.
Lauri9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Called for a Samsung dryer issue. Shane came out the next morning and diagnosed the problem and fixed it quickly. He showed me where the issue was, gave me pricing and got my approval before moving forward. He also taught me I use way too much laundry soap! I thought it was nice he took the time to show me and also…
Paid $300–350Great price
SueAnn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I normally don’t write reviews but I wanted to take the time to give an enthusiastic 5 stars to S&S. Shane went above and beyond to diagnose and fix a problem with my LG washer and dryer. He was able to quickly work me into his schedule which was super helpful! He was transparent and fair in pricing. I can’t recommend him enough. Truly! Thanks again!
Paid $500+
K2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Such a kind and great team! Extremely knowledgeable, and efficient! Definitely worth the time and money!
Paid $200–250Great price
Sarah11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Shane was awesome! Our dishwasher suddenly stopped working and with two babies and two adults we needed our dishwasher working! Shane was able to come out next day and fixed it right up as well as provided tips on how to troubleshoot if something happens again in the future! He was quick and respectful of our space…
Paid $100–150Reasonable price
Lyndsey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Shane fixed our dishwasher that we’d had problems with for a month in a matter of minutes. He was friendly, professional, fair in his pricing, and extremely knowledgeable. Next time we have an issue we will he immediately calling him!
Paid $150–200Great price
HannahLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Shane was extremely proficient and was able to fix my washer. Great service, arrived on time and price was great. Thank you
Called for a Samsung dryer issue. Shane came out the next morning and diagnosed the problem and fixed it quickly. He showed me where the issue was, gave me pricing and got my approval before moving forward. He also taught me I use way too much laundry soap! I thought it was nice he took the time to show me and also save me money on laundry soap! Great guy. Very nice and professional. Would definitely recommend to family and friends.
Price assessment: Great price
Price: $300–350
Response from the owner · a day ago
Lauri it really was a pleasure to work with you on your dryer and LG washing machine located in Draper Utah thank you so much for your five story review and your business
Jerry Costley11 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
I normally don’t write reviews but I wanted to take the time to give an enthusiastic 5 stars to S&S. Shane went above and beyond to diagnose and fix a problem with my LG washer and dryer. He was able to quickly work me into his schedule which was super helpful! He was transparent and fair in pricing. I can’t recommend him enough. Truly! Thanks again!
Price: $500+
Repair wait time: 1–2 hr
Response from the owner · 5 days ago
SueAnn wow this is such amazing review!!! We really appreciate you taking the time to leave us five stars. It was a pleasure to work on your LG washer and dryer in Davis County. If you ever need anything in the future, please feel free to reach out.
K2 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Shane was awesome! Our dishwasher suddenly stopped working and with two babies and two adults we needed our dishwasher working! Shane was able to come out next day and fixed it right up as well as provided tips on how to troubleshoot if something happens again in the future! He was quick and respectful of our space by wearing booties in the house! His communication was prompt and clear and his pricing was reasonable! I highly recommend S&S Appliances!
Price assessment: Reasonable price
Price: $100–150
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Sarah, thank you so much for your business. We really appreciate you taking the time to leave a five star review. It’s a pleasure to work on your Whirlpool Dishwasher in latyton Utah. If you have any other questions please feel free to reach out.
C.B. Fernelius14 reviewsiTotal number of Google reviews C.B. has written across all businesses on Google Maps, not just this one.
Shane was very responsive, kind, knowledgeable, and repaired our refrigerator the same day. Lightyears better than my experience trying to get Samsung to do anything. Thanks Shane!
Price assessment: Reasonable price
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you so much for taking your time to leave a review. We really appreciate your business and allowing us to work on your Samsung refrigerator in Davis County.
Lyndsey Kunzler6 reviewsiTotal number of Google reviews Lyndsey has written across all businesses on Google Maps, not just this one.
Shane fixed our dishwasher that we’d had problems with for a month in a matter of minutes. He was friendly, professional, fair in his pricing, and extremely knowledgeable. Next time we have an issue we will he immediately calling him!
Price assessment: Great price
Price: $150–200
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
Thank you so much for your business and this amazing review. We really appreciate you taking the time to leave this five star view for our company. Thank you again for letting us work on your GE Dishwasher in West Bountiful, Utah if you ever have any questions in the future please do not hesitate to reach out.
Hannah ParaboschiLocal Guide · 23 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Shane was extremely proficient and was able to fix my washer. Great service, arrived on time and price was great. Thank you
Price: $150–200
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
Thank you so much for taking the time to leave us. A five star view. Your business is greatly appreciated. It was a pleasure to work on your appliances in Davis County.
Hi, it's meLocal Guide · 25 reviewsiTotal number of Google reviews Hi, has written across all businesses on Google Maps, not just this one.
My very elderly parents' washer had gone out and I needed someone to take care of them.
These reviews are legit!! He is amazing and my mom said he even went around to make sure their other appliances were in good order!
Highly recommend!
Response from the owner · a month ago
Thank you so much for taking the time to leave this amazing review. It was an honor to help your parents out the LG washer located in Utah.
