Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts

Experts Reviews · Company report
Dr. D's Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Dr. D's Appliance Repair

West Bountiful, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 16 appliance installation · 5.0★ from 571 Google reviews

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Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dr. D's Appliance Repair is better than 98% of appliance installation.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dr. D's Appliance Repair is better than 96% of appliance installation.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dr. D's Appliance Repair is better than 100% of appliance installation.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dr. D's Appliance Repair is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dr. D's Appliance Repair is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dr. D's Appliance Repair is better than 100% of appliance installation.A
100

Reviews for your job

Customers hired Dr. D's Appliance Repair for 8 kinds of job.

Dr. D's Appliance Repair for refrigerator repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$201–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7

All 8 Google reviews tagged “Refrigerator repair”

Barbara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great, as usual! Mike is the best!!

Refrigerator repair
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Dr. D (Mike Duerden) has been phenomenal. Every time we’ve used Dr. D’s, Mike came out to assess and fix our problem within 12 hours of contacting him. What a great find. It is very reassuring to have found an outstanding appliance guy who we trust and who does high quality work at reasonable prices.

Refrigerator repairWasher/dryer repair
ErnieLocal Guide · 171 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A friend and I tried removing the doors to my fridge 10 yrs ago but couldn't do anything but loosen them. Needless to say, we couldn't get them back together as they were meant to be. In frustration and hopelessness, I made the calls this past Saturday. Mike came out and got my doors to where they were meant to be.…

Customer photo from Ernie's reviewCustomer photo from Ernie's review
Refrigerator repair+ Responsiveness+ Professionalism+ Value
MiriamLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Easily the best repairman I’ve ever had in my home. He showed up on-time, and had to figure out my complicated refrigerator. It was an issue he’d never seen before. I was fully expecting him to just leave and tell us to buy a new fridge. Instead he called around and tested the fridge. He explained every step. It was…

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
BLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Mike is the Doctor! I called him up, told him the issue, and he basically knew exactly what the problem was. I was lucky because he had a same day cancellation. Last time I tried to fix an appliance myself, I ended up calling the GE guy, which was a mistake, and was charged about $350. Not this time. Thanks for…

Refrigerator repair+ Professionalism
Raphael3 years ago★★★★★

Rating only, no written review.

Refrigerator repair+ Professionalism
Mike3 years ago★★★★★

Rating only, no written review.

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Holly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Refrigerator repair+ Responsiveness+ Punctuality+ Professionalism

Price

$189-35% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 70%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair24$164–$360
Dryer repair21$227–$359
Refrigerator/freezer repair21$139–$385
Washing machine repair11$253–$392
Refrigerator repair8$201–$705
Stove, cooktop & oven repair4$213–$637
Washer/dryer repair3—
Oven repair2$201–$448

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