Analyzing 5,880,2915.9M ReviewsFor 16,22616.2K Experts

Experts Reviews · Company report
Draft HVAC & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Draft HVAC & Plumbing

Meadville, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 108 Google reviews

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Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Draft HVAC & Plumbing is better than 88% of air duct cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Draft HVAC & Plumbing is better than 79% of air duct cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Draft HVAC & Plumbing is better than 100% of air duct cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Draft HVAC & Plumbing is better than 95% of air duct cleaning services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Draft HVAC & Plumbing is better than 100% of air duct cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Draft HVAC & Plumbing is better than 100% of air duct cleaning services.A
100

Reviews for your job

Customers hired Draft HVAC & Plumbing for 8 kinds of job.

Draft HVAC & Plumbing for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$124–$809
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Heating system repair”

MikeLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’ve been using DRAFT HVAC for over five years, and they continue to prove why they’re the only company I trust with my home. They are reliable, professional, and above all, honest. My most recent experience was a full heat pump system replacement, and Clayton and Kyle spent two full days removing my original system…

Customer photo from Mike's review
Paid $1,000+Reasonable priceHeating system repairHeating system installation
john7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a new furnace and water heater put in our basement... clayton.. the owner. And kyle....did a FANTASTIC job.They even fixed our carbon dioxide leaks on furnace and water heater. Drafts is very proffessional... answers the phone... quick estimates... quick job starting time... easy to talk too...we absolutely…

Paid $1,000+Great priceWater heater installationHVAC system repairHeating system repair
Pamela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They came n saved the day...lol. My furnace was on the fritz when they came out. I ended up with a new furnace, which was gonna be my suggestion too. I've had too many problems with it. They were very good people to work with.

Paid $1,000+Reasonable priceHeating system repairHeating system installationHeating system maintenance
Tanya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The worker is very nice n kind straight forward and honest..do a very job with fixing..

Heating system repair
Giggity4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had an old oil furnace causing some trouble, thought it would be a costly repair, thinking it was more expensive parts needing replaced, Luckily the techs that came were fast and accurate in diagnostic testing , only to find out it was a simple control switch. Leaving me dumbfounded that I didn’t think of something…

Heating system repair
joyce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm very pleased with the job that Clayton did on our furnace. He is skilled in his profession and found the problem within the hour. He is pleasant and easy to work with. Thank you again!

Heating system repair+ Responsiveness+ Professionalism
Valerie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Knowledgeable, quick, explained issues, courteous, professional, timely. Will definitely use again and refer to others! Thank you so much!

Heating system repair+ Responsiveness+ Punctuality+ Quality
karyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Clay and his team are always my go to for anything HVAC. They are polite, professional, and on time as well as very helpful and accommodating!! My valve to my heaters were broke and in turn broke my thermostat (probably 50 year old thermostat) and they replaced the thermostat with up to date one and…

Install thermostatHeating system repairThermostat installation+ Responsiveness+ Punctuality+ Quality
A.Local Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Clayton is absolutely wonderful. He is punctual and professional. I call him for all my plumbing/heating needs. The amazing reviews speak for themselves.

Heating system installationHeating system repairThermostat installation+ Responsiveness+ Punctuality+ Quality
Autumn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Needed an after hours furnace repair and he was very accommodating and thorough! It’s hard to find people that are as knowledgeable and diligent these days. Literally saved our butts, we can’t thank him enough!

Heating system repair+ Responsiveness+ Quality+ Professionalism
Emalei1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thank you so much to Clay at Draft HVAC for coming and repairing my very aged heating system. I called with no clue what I was talking about, and Clay was more than willing to schedule me in for an estimate immediately and after assessing the problem he was able to get me into his calendar in a very timely manner. I…

Heating system repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
TurneyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Jodi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system repairFaucet repairHeating system repair+ Responsiveness+ Punctuality+ Quality

Price

$1.7k+302% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 56%Overpriced 6%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair13$124–$809
Heating system installation12$1.2k–$2.8k
HVAC system repair6$148–$642
Install thermostat6—
Heating system maintenance6$37–$219
HVAC system maintenance5$54–$581
Drain cleaning5—
Plumbing leak detection4—

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