How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%94+13.3Replies to reviews 7%41+2.9Craft & service penalty88−1.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREDrain Masters
Anchorage, AK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,571 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Drain Masters for 8 kinds of job.
Drain Masters for drain cleaning
Clear ✕All 389 Google reviews tagged “Drain cleaning” · showing 40
I was very impressed with the professionalism and very personable technician ,Anthony Wiley! He was very thorough in explaining my several of my plumbing issues. I wished more technicians that I’ve used from other companies were more like him! He’s a real Gem!
They got here in a timely fashion. Did great work. Great price! Very friendly!! I highly recommend them!
Madison was very knowledgable and got the job done quick. He went above and beyond the normal service I predicted. Appreciated him.
Each time we have called our technician has been wonderful to work with and transparent with every step to include the cost. We highly recommend Anthony and Drain Masters!! Also having a membership with them is invaluable as you receive priority placement.
They got to our house when they said they would. We're friendly and professional. Fixed the problem, cleaned up. Definitely will call again.
Both the toilet and kitchen sink backed. Technician explained what he would’ve do and what it would cost. Great work with them!
Anthony was the best! Gave me all the info and let me know what alternatives were if he couldn’t clear my drain. Luckily, he did a great job and the drain is clear! Super nice guy.
Madison was courteous, professional, knowledgeable & prompt. It was a pleasure having him perform the work in my home today.
It was an unfortunate experience for us. We were charged a full fee despite failure to rectify the drain issue. When this was brought up things became confrontational and unfortunately unprofessional. Customer service was not easily reachable multiple attempts being sent to voicemail. Edit: Drain Masters reached…
Always a good experience. They showed up same day, handled business (thanks Madi), and left it cleaner than it was. Would absolutely recommend.
Shawn was professional, knowledgeable and efficient. Respectfully, I hope he never has to come back😜 - BJ Hubb😇
Arrived quickly & got right to the job
Very contentious and detail oriented. Friendly.
Fast response time. Arrived on time, knowledgeable, quick service, fixed the issue with my garage drain. I could not have asked for a better experience!
Very friendly and fast. Very informational thank you so much.
Anthony Wiley is the guy for the job! Exceptional customer service with transparent professionalism. This is rare with the current workforce. He’s thorough. With one look he knew what the problem was. With family in town, I was comforted knowing Anthony will get the job done. Our family will be calling him for future needs. Thank you Anthony!
The Technician was very kind, knowledgeable and soft spoken.
We had no kitchen sink - the drain was clogged . Anthony came and explained what he was going to do and either Aor B outcomes very thoroughly He completed this job in less than an hour to my delight ! He’s a definite asset to this company ! Thank you Anthony❤️
Really good experience with Anthony. Knowledgeable individual. Assessed and resolved an issue that had to do with a physical clog in a shared line. In/out within a few hours after some testing. Represents the company well with his professionalism and care.
Get job coordinating with my heating contractor to get the job done quickly and getting my plumbing issues resolved and back to code! Would highly recommend.
Anthony was very knowledgeable about removing the clog in our bathroom. He was fast and friendly!
He was very nice and explained everything.
Madison was very friendly, professional and knowledgeable. Took time to explain what and why he was doing what he was doing. Very thorough.
Really great guy professional and got the job done quick.
Shaun was very knowledgeable and professional He resolved all issues and explained the membership program. We're now membets
Great customer service, walked me thru the process and problem found and cost. Worked thru a challenging garage drain and did not quit until the drain was clear. I will definently use them again.
He’s always great!
Anthony Wiley was awesome he knows what he’s doing he explains everything before he started working on my drain he was really transparent with the prices job good interaction good vibes after he was done he gave some good advice how to maintain the drain clean I appreciate his work
Prompt, professional, tech explained everything and completed the job quick and efficiently. Left the work area cleaner then he found it.
Got right to work making sure I knew everything that was going on. Took time to explain everything in detail. Great addiude.
John and his helper were great! He made recommendations for future services, and clearly explained the cause of the obstruction with camera shots. Great friendly service. Will use DrainMasters for future drain issues.
Anthony was an excellent service provider. Personable, polite and exceptionally competent. He explained what he was going to be doing and answered all of my questions. He really cared about what he was doing and about meeting customer expectations. He is a super asset to the business;-)
Shaun did a fabulous job clearing out the kitchen sink this morning. Also, Richard in management assisted me with expediting this issue so it would be taken care asap. I highly recommend Drainmasters for your plumbing needs. We will continue to do business with them.
Shaun provided excellent service. He was professional, efficient, and explained everything clearly. We really appreciate the great work and would definitely recommend your service!
Update from today 2/27 they lost 2 stars Definitely a good company when it comes to professionalism and getting the job done. But the pricing is ridiculous, they charge a fee for sending someone that knows how to do the job on top of whatever service you get done. I could understand that if we just got an estimate…
Anthony was an excellent technician. Very professional and thorough. He explained the steps he took while clearing the plugged drain and answered all my questions. He did a great job on his clean up so nothing to do on my part after he left. I will ask for Anthony should I ever have drain issues in the future Paul Mazzolini
Anthony was great! Got my drain cleared and made sure flow was restored. Was very knowledgeable and thorough throughout the process. Would use him again anytime I have drain issues.
Anthony was very friendly, polite and engaging. He explained everything he was going to do, kept me updated on the progress, had the problem taken care of quickly and made friends with my doggo! Highly recommend Anthony if you need drain maintenance or repair!
Smart, professional and personable. Anthony did a great job!
Shaun was awesome
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 389 | $248–$502 |
| Plumbing pipe repair | 114 | $295–$931 |
| Toilet repair | 80 | $228–$554 |
| Plumbing leak detection | 71 | $173–$503 |
| Sewer repair | 64 | $475–$1.7k |
| Sewer cleaning | 47 | $322–$706 |
| Faucet repair | 41 | $228–$721 |
| Plumbing leak repair | 41 | $246–$554 |
