Experts Reviews · Company report
Drain Masters logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%94+13.3Replies to reviews 7%41+2.9Craft & service penalty88−1.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Drain Masters

Anchorage, AK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,571 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drain Masters is better than 89% of pipe repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drain Masters is better than 87% of pipe repair services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drain Masters is better than 88% of pipe repair services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drain Masters is better than 94% of pipe repair services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drain Masters is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drain Masters is better than 41% of pipe repair services.C
41

Reviews for your job

Customers hired Drain Masters for 8 kinds of job.

Drain Masters for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$348–$635
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.71%

All 21 Google reviews tagged “Outdoor plumbing system repair”

williamLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Showed up fast kept me updated as to what was going on and gave me options when the problem was found. Would recommend and use again.

Paid $200–400Great priceOutdoor plumbing system repair
Jack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Anthony is very friendly and knowledgeable.

Paid $400–600OverpricedOutdoor plumbing system repair
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Got right to work making sure I knew everything that was going on. Took time to explain everything in detail. Great addiude.

Paid $500–600Reasonable priceDrain cleaningSewer cleaningOutdoor plumbing system repair
Shannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Thank you for calling and keeping me informed in everything that was performed.

Outdoor plumbing system repair
Cristina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Drain Master Team GREAT SERVICE! I have always called, and get same day appointments!- OR a CALL BACK to start the process!!! Drain Masters took care of the problem!! They are reliable, professional, resourceful, and great to work with. We had all types of plumbing work over the years. They will FIX IT! We always…

Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Drain Masters for the win! Thank you for getting my home winter ready! Wore booties while in my house even though the children who live here are clearly heathens. Excellent service! Hose bib✅ Will use again!

Paid $400–500Reasonable priceOutdoor plumbing system repair
DiLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had our entire drain system re lined The two guys who did the work were wonderful. They were extremely polite and thoughtful. The explained all they were going to do and encouraged his to watch and ask questions. They showed how everything worked. As the women of the house I was delighted when they ask me to…

Outdoor plumbing system repairSewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Gwen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very fast and friendly

Outdoor plumbing system repairPlumbing pipe repairSewer cleaning+ Value
GerianneLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Gerald was conscientious and very knowledgeable. Excellent customer service and explained everything in understandable terms. Will recommend to friends!

Outdoor plumbing system repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Alesia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional services provided in a timely manner. Thank you!

Outdoor plumbing system repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Semisi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great guy, know what he's doing and how to get a job done. 👏

Outdoor plumbing system repair+ Professionalism
Sheila8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very kind, hard working and polite.

Plumbing leak detectionGarbage disposal installationToilet installation+ Responsiveness+ Quality+ Professionalism
Natasha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

DrainMasters was QUICK, up front pricing and thorough explanation during the whole clearing and clean up process. Super friendly dispatch and onsite professional.

Outdoor plumbing system repairSewer cleaning+ Responsiveness+ Professionalism+ Value
Isabella2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They have amazing service and were extremely nice, I would definitely recommend to my friends and family. Thank you guys for your amazing service :))

Outdoor plumbing system repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
OdetteLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

5. I would actually give 10 stars! Very professional, very friendly, always let me know any updates and got everything working within an hour! Plus I was able to get an appointment right away as opposed to waiting for days! Absolutely excellent experience! Always call this company first, no matter what! Everything…

Outdoor plumbing system repairSewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Lola1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent, professional, clear and on time project. A near broken sewer line outside repaired, entire sewer line from laundry room to city main cleaned, resign, and sleeve (my term) inserted and sealed. Tecnical staff most present Ian, Smitty, and Elijah were complete pros, very clear and explained every move.…

Outdoor plumbing system repairSewer repairService not listed+ Responsiveness+ Punctuality+ Professionalism
Cheryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am a new customer with Drain Masters and was impressed with their automated IT system, efficient and professional schedulers and ultimately very professional, friendly and efficient Technicians. I highly recommend this company; definitely 5 star services.

Faucet repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable priceOutdoor plumbing system repair
Jack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $400–600OverpricedWater heater installationOutdoor plumbing system repair
Deborah4 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair+ Quality
Scott8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionOutdoor plumbing system repairSewer repair+ Responsiveness+ Professionalism

Price

$393-18% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 72%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning389$248–$502
Plumbing pipe repair114$295–$931
Toilet repair80$228–$554
Plumbing leak detection71$173–$503
Sewer repair64$475–$1.7k
Sewer cleaning47$322–$706
Faucet repair41$228–$721
Plumbing leak repair41$246–$554

Compare with