Experts Reviews · Company report
Drain Masters logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%94+13.3Replies to reviews 7%41+2.9Craft & service penalty88−1.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Drain Masters

Anchorage, AK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,571 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drain Masters is better than 89% of pipe repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drain Masters is better than 87% of pipe repair services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drain Masters is better than 88% of pipe repair services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drain Masters is better than 94% of pipe repair services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drain Masters is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drain Masters is better than 41% of pipe repair services.C
41

Reviews for your job

Customers hired Drain Masters for 8 kinds of job.

Drain Masters for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$554
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 41 Google reviews tagged “Plumbing leak repair”

JoAnne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

He unplugged my toilet and checked all the others including tanks. I was very pleased and he had a pleasant demeanor.

Paid $1–200Reasonable priceToilet repairGarbage disposal installationPlumbing leak detection
Juvy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Highly recommended! Joe Mitchell sir! Thank you!

Plumbing pipe repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
ExodusLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

I am a happy customer. Shaun Thank You! My sink is flowing once again and I appreciate your service.

Paid $300–400OverpricedPlumbing pipe repairPlumbing leak repair
Cristina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Drain Master Team GREAT SERVICE! I have always called, and get same day appointments!- OR a CALL BACK to start the process!!! Drain Masters took care of the problem!! They are reliable, professional, resourceful, and great to work with. We had all types of plumbing work over the years. They will FIX IT! We always…

Reasonable priceToilet repairDrain cleaningPlumbing leak detection
AmandaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love every minute of this experience with Drain Masters. I loved the fact that they sent a text with a picture of the tech coming out to let me know what they looked like visiting my home. Gerald was super professional, knowledgeable and FAST! I 100% will be using DrainMasters again.

Paid $400–500Great pricePlumbing pipe repairPlumbing leak repairService not listed
RobinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My kitchen sink drain issues couldn't be cleared easily, so the big guns (Maddy) came and resolved the multiple clogs between the sink and the main drain. We discussed what could be done to prevent a recurrence of the problem, allowing to work within my budget. Drain Masters made an extra effort to fit me in to a…

Plumbing leak detectionPlumbing pipe repairPlumbing leak repair+ Responsiveness+ Punctuality+ Professionalism
Margo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gerald is always delightful, very respectful and very professional! Joey was as well. How great that Joey gets to learn and be Mentored by the BEST!!

Paid $200–300Reasonable priceToilet repairShower installationPlumbing leak detection
Nathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very impressed with the level of service and scheduling flexibility. Communication was clear and timely and Gerald was very accommodating and understanding of a busy house with five kids and a dog! I would definitely employ their services again in the future.

Reasonable pricePlumbing pipe repairFaucet repairPlumbing leak repair
Sherry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am very impressed with Aiden and John. Their professionalism, kindness, attentiveness and teamwork is unmatched! I highly recommend Drainmasters!

Faucet installationPlumbing leak repairPlumbing pipe repair+ Punctuality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Drain master is just awesome no complaints at all

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Lanette9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Aiden is always so nice and professional and their pricing is right in line. They are our go to plumbers. Always.

Plumbing leak detectionGarbage disposal installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Ark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service I received was extremely excellent. Had no problems whatsoever. Would highly recommend to anyone having issues with plumbing in their home. Very professional, high quality service 👍🏻 10/10

Plumbing leak detectionToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Sheldon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The drain technicians were both prompt and professional. I plan to make this company my primary for repairs going forward. Thanks again to Aidan Scrivner for the save.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great Service. Showed up on time and finished quickly.

Plumbing leak repairDrain cleaning
Sally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our tech did a great job. Thank you!

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Lincoln3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a smooth experience with this business. The people on the phone were very clear and helpful, scheduling was done without any issues, the plumber who worked on my issue was friendly and professional and only sold me what I needed and got the job done quick and efficiently. 100% satisfied!!

Plumbing leak repair+ Punctuality+ Professionalism+ Value
G7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were able to get an appointment fast, everyone was wonderful.. from phone to plumbing technician! Highly recommended!

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Donna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am pleased with my past experiences with Aiden with Drain Masters. So much so that when I needed to call someone again, I specifically asked for Aiden to be the person to come out.

Plumbing leak repair+ Professionalism
Gabriel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Randy, Joe and Jacob were all great! I had a frozen drainage pipe in my kitchen, effectively shutting down both sinks and my dishwasher. After a couple days of trying to DIY my way out of it I finally called them and they repaired it same day. They let me shadow them a bit and taught me a few things which I…

Plumbing leak repairPlumbing pipe repairDrain cleaning+ Quality+ Professionalism+ Value
WayneLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time, professional, up front pricing, and tackled the issue promptly. Will recommend to anyone needing plumbing services in the area. Love the electronic nature of the business.

Plumbing leak repairGarbage disposal repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Sheila8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very kind, hard working and polite.

Plumbing leak detectionGarbage disposal installationToilet installation+ Responsiveness+ Quality+ Professionalism
ElizabethLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr Drain Master Was very manner and polite. Did a great job.

Plumbing leak repairWater heater repair+ Responsiveness+ Quality+ Professionalism
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

Slow. Took 4 hours to verify source of leak and replace shower cartridge. A little messy. Had to loan them a step stool.

Plumbing leak repairShower repair
Lorrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Aiden was kind, efficient and intelligent. He quickly diagnosed and fixed long term plumbing problems.

Plumbing leak repairFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had new flooring in our bathrooms installed and the flooring company moved and reinstalled toilets as part of the job. Afterwards, all 3 toilets started leaking but the flooring company wouldn’t take responsibility unless we could prove it was their fault. Drain Masters responded very quickly and did a thorough…

Plumbing leak detectionPlumbing leak repairToilet repair+ Responsiveness+ Quality+ Professionalism
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable pricePlumbing leak repair
dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rating only, no written review.

Paid $1,200–1,400Reasonable priceDrain cleaningPlumbing leak repairService not listed
Gareth6 months ago★★★★★

Rating only, no written review.

Paid $200–300Not surePlumbing leak repair
Hugues4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceShower repairPlumbing leak repair
L.a year ago★★★★★

Rating only, no written review.

Great pricePlumbing pipe repairPlumbing leak repairService not listed
Jody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repairDrain cleaning
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repair
Cody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
SHADOW2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Garbage disposal installationToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Mayra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Rosey4 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Punctuality+ Quality+ Professionalism
ABIODUN1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repairFaucet repairPlumbing pipe repair+ Quality
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repairFaucet repairToilet repair+ Responsiveness+ Punctuality+ Professionalism
Allison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Quality+ Professionalism
D4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Professionalism

Price

$393-18% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 72%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning389$248–$502
Plumbing pipe repair114$295–$931
Toilet repair80$228–$554
Plumbing leak detection71$173–$503
Sewer repair64$475–$1.7k
Sewer cleaning47$322–$706
Faucet repair41$228–$721
Plumbing leak repair41$246–$554

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