Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Drain Masters logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%94+13.3Replies to reviews 7%41+2.9Craft & service penalty88−1.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Drain Masters

Anchorage, AK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,571 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drain Masters is better than 89% of pipe repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drain Masters is better than 87% of pipe repair services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drain Masters is better than 88% of pipe repair services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drain Masters is better than 94% of pipe repair services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drain Masters is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drain Masters is better than 41% of pipe repair services.C
41

Reviews for your job

Customers hired Drain Masters for 8 kinds of job.

Drain Masters for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.114
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$931
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 114 Google reviews tagged “Plumbing pipe repair” · showing 20

james4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gerald was great, very informative and clear of what was been done and how it could be resolved.

Paid $600–800Reasonable pricePlumbing pipe repair
Crisi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Professional, knowledgeable, and personable

Paid $200–400Reasonable pricePlumbing pipe repair
Jordan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gerald with Drain Masters was great. Professional and timely - he helped explain the issue and fix it. Highly recommended.

Paid $2,000+Not surePlumbing leak detectionPlumbing pipe repair
John11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mark and Joey with Drainmasters did an amazing job! They were very friendly and professional

Paid $2,000+Reasonable pricePlumbing pipe repair
JoAnne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

He unplugged my toilet and checked all the others including tanks. I was very pleased and he had a pleasant demeanor.

Paid $1–200Reasonable priceToilet repairGarbage disposal installationPlumbing leak detection
Marla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Gerald with Drain Masters was professional and friendly. He explained what he was doing and why. I will definitely use Drain Masters again.

Toilet repairPlumbing leak detectionPlumbing pipe repair
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Get job coordinating with my heating contractor to get the job done quickly and getting my plumbing issues resolved and back to code! Would highly recommend.

Great priceToilet repairDrain cleaningPlumbing pipe repair
Juvy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Highly recommended! Joe Mitchell sir! Thank you!

Plumbing pipe repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Sara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Professional, honest work very much appreciated! Recommend Drain Masters for any of your plumbing needs!

Paid $700–800Reasonable pricePlumbing pipe repair
Dayle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

He and his apprentice were wonderful. Very honest and helpful. Thank you all so much!!!’

Paid $1,000+Reasonable pricePlumbing pipe repair
Zahir3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Quick. Professional. Definitely calling them anytime theres an issue

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Celyse6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Gerald showed up promptly and figured out where a strange leak was coming from! He provided information about the job as he went along and got us back up and running in the same day!

Plumbing leak detectionPlumbing pipe repair
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

Technicians did a good job with the repair itself unfortunately they plumbed it so the pipe is partially outside of the stud so I will have to modify the drywall to get it to fit back into place rather than just put a new piece back in place. If it was any worse they would have to come back and redo it entirely.

Paid $400–500Reasonable pricePlumbing pipe repair
Roberta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They were scheduled to come for one repair but they easily took care of two additional plumbing needs!

Shower installationPlumbing pipe repairFaucet repair
Angela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Polite and professional!

Paid $300–400Reasonable pricePlumbing pipe repair
ExodusLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

I am a happy customer. Shaun Thank You! My sink is flowing once again and I appreciate your service.

Paid $300–400OverpricedPlumbing pipe repairPlumbing leak repair
Angelia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Aiden was great to work with. He and his co-worker did a great job and kept us informed throughout the time they were working. They were professional, knowledgeable and explained the problem and solution in detail. Aiden also offered pro-active and preventative suggestions to help eliminate the issue in the future.

Paid $900–1,000Reasonable priceDrain cleaningPlumbing pipe repair
Cristina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Drain Master Team GREAT SERVICE! I have always called, and get same day appointments!- OR a CALL BACK to start the process!!! Drain Masters took care of the problem!! They are reliable, professional, resourceful, and great to work with. We had all types of plumbing work over the years. They will FIX IT! We always…

Reasonable priceToilet repairDrain cleaningPlumbing leak detection
AmandaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love every minute of this experience with Drain Masters. I loved the fact that they sent a text with a picture of the tech coming out to let me know what they looked like visiting my home. Gerald was super professional, knowledgeable and FAST! I 100% will be using DrainMasters again.

Paid $400–500Great pricePlumbing pipe repairPlumbing leak repairService not listed
Margo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Shaun is awesome! It was great to see him again! He is very respectful, kind and professional. And, he does excellent work!! Thank you!!

Paid $200–300Reasonable priceToilet installationPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism

Show more plumbing pipe repair reviews (94 more) →

Price

$393-18% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 72%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning389$248–$502
Plumbing pipe repair114$295–$931
Toilet repair80$228–$554
Plumbing leak detection71$173–$503
Sewer repair64$475–$1.7k
Sewer cleaning47$322–$706
Faucet repair41$228–$721
Plumbing leak repair41$246–$554

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