Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Drain Masters logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%94+13.3Replies to reviews 7%41+2.9Craft & service penalty88−1.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Drain Masters

Anchorage, AK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 1,571 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drain Masters is better than 89% of pipe repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drain Masters is better than 87% of pipe repair services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drain Masters is better than 88% of pipe repair services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drain Masters is better than 94% of pipe repair services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drain Masters is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drain Masters is better than 41% of pipe repair services.C
41

Reviews for your job

Customers hired Drain Masters for 8 kinds of job.

Drain Masters for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Shower repair”

Bo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Would absolutely recommend this company to anyone. Our technician Madison was amazing, so thorough and very knowledgeable. Would definitely use them again for any plumbing needs!

Paid $200–400Reasonable priceFaucet repairShower repair
KelliLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I had to wait about a week but everyone else I called were booked out 3 weeks. They were great. I thought it was a simple leak but he had to saw off a really old fixture and even looked into the wall with a camera to look for water damage. For $300 I think it was a reasonable price for all the labor. This a really…

Paid $200–400Reasonable priceShower repair
Margo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gerald is always delightful, very respectful and very professional! Joey was as well. How great that Joey gets to learn and be Mentored by the BEST!!

Paid $200–300Reasonable priceToilet repairShower installationPlumbing leak detection
Margaret2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Sean did an excellent job and explained what he was doing and why which I appreciated

Faucet installationFaucet repairShower repair+ Value
LADDALocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shaun provided the utmost experience. He arrived promptly and contacted me with due diligence. He walked me through the process of what he was doing at all times, conducted his site survey and determined what needed to be done right then and there. His service was above and beyond , he provided his service with…

Shower repair+ Responsiveness+ Punctuality+ Quality
AnyaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were able to come over the very next day and fix our issue in no time.

Plumbing pipe repairShower repair+ Responsiveness+ Quality+ Professionalism
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

Slow. Took 4 hours to verify source of leak and replace shower cartridge. A little messy. Had to loan them a step stool.

Plumbing leak repairShower repair
Dustin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good customer service

Shower repair+ Punctuality+ Professionalism
Kathleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We called and within the same day, within hours, DJ who was also training his partner Jimmy showed up and was able to troubleshoot and offered very reasonable solutions and timeframes for all. We chose what worked for us. They are able to come back out with a camera tomorrow and shoot to the roadway for a very…

Shower repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Cheryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am a new customer with Drain Masters and was impressed with their automated IT system, efficient and professional schedulers and ultimately very professional, friendly and efficient Technicians. I highly recommend this company; definitely 5 star services.

Faucet repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Judith11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rating only, no written review.

Paid $900–1,000Not sureToilet repairDrain cleaningShower repair
Hugues4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceShower repairPlumbing leak repair
Zachariah3 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repairShower repair+ Responsiveness+ Quality+ Professionalism
Katie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Punctuality+ Quality
Chris15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Punctuality+ Professionalism
NelsonLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Punctuality+ Quality+ Professionalism
Senormoon554 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repair+ Responsiveness+ Punctuality+ Quality
ALocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet repairShower repairService not listed
Gabe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$393-18% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 72%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning389$248–$502
Plumbing pipe repair114$295–$931
Toilet repair80$228–$554
Plumbing leak detection71$173–$503
Sewer repair64$475–$1.7k
Sewer cleaning47$322–$706
Faucet repair41$228–$721
Plumbing leak repair41$246–$554

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