Drive & Shine Car Wash, Oil Change and Interior Cleaning
Car wash · South Bend, IN · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 40 interior cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
4.8★★★★★7,945 Google reviews · 24 photos
90%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Drive & Shine Car Wash, Oil Change and Interior Cleaning at a glance
Google reviewers rate the business 4.8 out of 5 based on 7945 reviews, noting the owner responds to 99% of feedback. Customers frequently praise the staff for being friendly, helpful, and non-pushy regarding extra services, while also highlighting the convenience of the location and the quality of interior cleaning and oil change services. However, some low-star reviews criticize the pricing for non-members, report billing issues with membership renewals, and mention instances where specific cleaning details were missed or safety hazards occurred during service.
Google rating: 4.8 out of 5 from 7,945 reviews (90% five-star).
Reviews on this page: 7,945 Google reviews (5,501 with written comments, 258 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 28, 2026.
Service: Interior Cleaning Service serving South Bend, Indiana.
Data from Google, last updated October 29, 2026.
Score profile vs other interior cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyInterior Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drive & Shine Car Wash, Oil Change and Interior Cleaning: 87/100 on this factor. Category median: 91.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drive & Shine Car Wash, Oil Change and Interior Cleaning: 84/100 on this factor. Category median: 92.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drive & Shine Car Wash, Oil Change and Interior Cleaning: 96/100 on this factor. Category median: 94.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drive & Shine Car Wash, Oil Change and Interior Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drive & Shine Car Wash, Oil Change and Interior Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drive & Shine Car Wash, Oil Change and Interior Cleaning: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
7,945 Google reviews we collected
4.8of 5
5 stars7,12490%
4 stars3855%
3 stars1302%
2 stars971%
1 star2093%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise2,50399%
Complaints371%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price63248%
Reasonable60046%
Overpriced464%
Not sure272%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude88235%
Quality & results86534%
Speed & response44217%
Would recommend1677%
Communication753%
Price & value713%
Honesty & trust381%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff were very friendly, welcoming, and professional.”
“One of the employees handling our payment was unprofessional, he didn’t communicate at all, stood there holding our card without saying anything, gave…”
“Great experience at Drive and Shine lube center today!”
“This is the third chance I've given them and everytime it's AWFUL.”
“Lube center always gets us in n out quick with friendly service and theyre not pushy on extra services.”
“Highly recommend drive and shines service and Brad for any questions or concerns .”
“Based on my visit, I would not recommend this car wash.”
“He explained the process very well, and kept me informed and services needed in the future.”
“They blatantly lied about what I needed done and didn't explain things very well.”
“It is worth every penny I will recommend to everyone.”
“know that you’ll never get a refund if you are over charged.”
“Thanks for keeping us safe in our vehicles and being so kind and honest!”
People customers mention
Brian67 reviews
Brandon64 reviews
Mishawaka28 reviews
Owen28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Drive & Shine Car Wash, Oil Change and Interior Cleaning for 8 kinds of job. Pick one to see what they paid and said.
RReneeLocal Guide · 275 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★
Employees were kind, polite and very helpful. Did a beautiful job on my interior.
Great price
CCoryLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★
Awesome service! All the complimentary stuff was really cool too. They took very good care of us. Will go again and again.
Reasonable priceOil change
NNicholas3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★
Great experience at Drive and Shine lube center today! Mitch was fantastic, provided great service and made sure I got the best deal!
Great priceTransmissionOil change
HHaley3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 hours ago★★★★★
Very friendly and helpful with advice. Went in for air in my tires and was helped free of charge and given cost effective options for replacing my tires with no sales pressure. Luke did my tires
Great price
AAdam10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Best car wash in the area!! Have been a member, Aaliyah and Sapphire are the best
Great price
VVivianLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★
Really great customer service. The employee who helped me pick out a wash was very considerate.
Employees were kind, polite and very helpful. Did a beautiful job on my interior.
Price assessment: Great price
Response from the owner · 3 years ago
Renee, it’s always great to hear and read about positive feedback like yours! I'm so glad we took care of you and your vehicle in a timely professional manner! Cannot wait to see you back again! Drive safe.
C
Cory GreenLocal Guide · 16 reviewsiTotal number of Google reviews Cory has written across all businesses on Google Maps, not just this one.
Very friendly and helpful with advice. Went in for air in my tires and was helped free of charge and given cost effective options for replacing my tires with no sales pressure. Luke did my tires
Price assessment: Great price
Busyness: Not busy
Response from the owner · 3 months ago
Thanks for the glowing review! No pressure, just great service—that’s our goal. See you next time!
Best car wash in the area!! Have been a member, Aaliyah and Sapphire are the best
Price assessment: Great price
Response from the owner · 2 years ago
Thank you for your review! We’re thrilled to hear that you love Drive & Shine. We appreciate your suggestion and we’re always looking for ways to improve our services. Please feel free to consult with one of our advisors about available options for the wash. Your feedback is important to us, and we look forward to seeing you again soon!
V
Vivian WilliamsLocal Guide · 40 reviewsiTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
Ricardo did an excellent job ensuring that all the services needed were up to date. He explained the process very well, and kept me informed and services needed in the future. Very professional and approachable.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Oil change
