Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Drive & Shine Car Wash, Oil Change and Interior Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Drive & Shine Car Wash, Oil Change and Interior Cleaning

South Bend, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 40 interior cleaning services · 4.8★ from 7,945 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Drive & Shine Car Wash, Oil Change and Interior Cleaning is better than 87% of interior cleaning services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Drive & Shine Car Wash, Oil Change and Interior Cleaning is better than 84% of interior cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Drive & Shine Car Wash, Oil Change and Interior Cleaning is better than 96% of interior cleaning services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Drive & Shine Car Wash, Oil Change and Interior Cleaning is better than 100% of interior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Drive & Shine Car Wash, Oil Change and Interior Cleaning is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Drive & Shine Car Wash, Oil Change and Interior Cleaning is better than 100% of interior cleaning services.A
100

Reviews for your job

Customers hired Drive & Shine Car Wash, Oil Change and Interior Cleaning for 8 kinds of job.

Drive & Shine Car Wash, Oil Change and Interior Cleaning for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.75
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 75 Google reviews tagged “Transmission” · showing 20

Nicholas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★

Great experience at Drive and Shine lube center today! Mitch was fantastic, provided great service and made sure I got the best deal!

Great priceTransmissionOil change
Wendi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The guys at this location were AMAZING!!! I would highly recommend their services.

Reasonable priceTransmissionOil change
Dani3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I came in the evening to get an oil change done and I had fabulous service. Him and his team were amazing and got me in and out quickly very kind people and helpful

Reasonable priceTransmissionAir & cabin filter replacementOil change
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I was here early morning. Very quick and friendly. And I got a Coke!

Great priceTransmissionAir & cabin filter replacementOil change
VictorLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Even though I wasn't smiling (that's just how I am), the young guy serving me smiled throughout the oil and transmission change and was friendly the entire time. Everyone involved was friendly and had me in and out in 10-15 minutes, which is service I'm not used to. They all worked as a team and a TV monitor allowed…

Not sureTransmissionOil change
Theresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Louis & Nick are great!

TransmissionAir & cabin filter replacement
Dionna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mitch was communicative and helpful during my visit today

Reasonable priceTransmissionAir & cabin filter replacement
Pippinpots1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Staff is always friendly, informative and efficient

Reasonable priceTransmissionAir & cabin filter replacementOil change
Isaac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great service, nice people as well

Reasonable priceTransmissionOil change
Vanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lube cent

Great priceTransmission
JanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly, efficient service!

Transmission
BettyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Technician was very friendly and helpful and did not over sell, which is appreciated.

Reasonable priceTransmissionAir & cabin filter replacement
Mike13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Did awesome job!

Reasonable priceTransmissionAir & cabin filter replacement
Austin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Great experience with Mitch today. Very helpful and knowledgeable walking me through the transmission flush. Excellent customer service!

Great priceTransmission
Chase1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Nick was amazing & very helpful! Would highly recommend to everyone!

Reasonable priceTransmissionAir & cabin filter replacementOil change
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Davon and Sam did a great job with our service. Would recommend!

Transmission
Robbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast, and professional service. Staff friendly and extremely helpful!!

Great priceTransmissionService not listed
ErikaLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Mitch and the crew did an absolutely amazing job. This location always takes care of me and lets me know what I need to get done and when I need to get it done by level of importance not just because they're trying to push product or Push Services and for that I will always appreciate that 10 out of 10 would come back again keep up the great work you guys

Reasonable priceTransmission
Sam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a great experience in can’t recommended highly enough. I was in and out in 20 minutes and got everything that I needed, and everything I didn’t know I needed, done for a very reasonable price. I was lucky enough to be taken care of by the new manager, Louis, who was professional, courteous, knowledgeable, and…

Great priceTransmissionAir & cabin filter replacementWheel washing
MHD20201 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service. They are very knowledgeable and helpful.

Great priceTransmissionAir & cabin filter replacement

Show more transmission reviews (55 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 46%Overpriced 4%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Auto interior vacuuming472—
Oil change468—
Vacuuming291—
Auto detailing228—
Wheel washing141—
Air & cabin filter replacement125—
Car waxing99—
Transmission74—

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