Analyzing 7,256,1447.3M ReviewsFor 20,56820.6K Experts

Experts Reviews · Company report
Driven Auto Care Auto Repair Shop of Fremont, CA logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%92+13Replies to reviews 7%64+4.5Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Driven Auto Care Auto Repair Shop of Fremont, CA

Fremont, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #227Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 352 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Driven Auto Care Auto Repair Shop of Fremont, CA is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Driven Auto Care Auto Repair Shop of Fremont, CA is better than 78% of auto repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Driven Auto Care Auto Repair Shop of Fremont, CA is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Driven Auto Care Auto Repair Shop of Fremont, CA is better than 92% of auto repair shops.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Driven Auto Care Auto Repair Shop of Fremont, CA is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Driven Auto Care Auto Repair Shop of Fremont, CA is better than 64% of auto repair shops.B
64

Reviews for your job

Customers hired Driven Auto Care Auto Repair Shop of Fremont, CA for 8 kinds of job.

Driven Auto Care Auto Repair Shop of Fremont, CA for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#146 / 218
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Steering & suspension repair”

RobLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Honest, thoughtful, flexible and high touch. The entire team at Driven Automotive was excellent to work with. They went the extra mile in solving the suspension issues I had with my Tesla. Woudl recommend and will use Driven again.

Great priceSteering & suspension repairBrake service & repair
MikeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can't say enough good things about Driven Auto Care in Fremont; they are incredibly professional and honest. What really impressed me was their transparency—they send you a full digital inspection with pictures so you can see for yourself what needs to be done before they start any work. The mechanics are…

Air & cabin filter replacementSteering & suspension repairSteering & suspension replacement
DJ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I continue to use Driven Auto Care, formerly Performance Auto, because they start with a thorough assessment of my car’s condition, providing detailed written analysis including pictures of all affected components. I knew that my Infinity FX45 needed major and minor maintenance repairs, including brakes, tie rods,…

Reasonable priceSteering & suspension repairTransmission repair
Anu3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are very professional and reasonable and fair priced. Work is impeccable and efficient and customer oriented! I have been a customer for a few years now and will not trust my car with anyone else!

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
JERRY7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

PAC is a repair facility you can trust and feel confident with your needed repairs! Honesty & Trust go a long way for me! Brent keeps it all friendly and real! Glad I found and used them!

Steering & suspension repair
luigi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

ouldn't be happier with 510 Offroad. They price matched and ordered a set of 35's, installed the Westcott designs 3/1 lift, extended rear brake lines, brake flush, mount, balance, and do an alignment in one day. I will definitely come back to install a front bumper, winch, and roof rack!

BrakesSteering & suspension repairWheel alignment
Cody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Responsive, knowledgeable, and fairly priced. Estimates came in lower than 6-7 other shops for what I needed done and genuinely cared for all the questions I had. Could not recommend more.

Steering & suspension repair
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Steering & suspension repairTiresWheel alignment
Al2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto battery maintenanceAuto brake replacement
Yukai4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto battery replacementAuto body & trim replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 64%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change51—
General repairs & maintenance40—
Auto maintenance27—
Vehicle Inspection26—
Wheel alignment20—
Brakes20—
Air & cabin filter replacement16—
Tires15—

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