Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Dry Step Carpet Care and Duct Cleaning five stars based on 341 reviews, with the owner responding to 98% of them. Customers frequently praise the company for punctual arrivals, professional staff, reasonable pricing, and effective cleaning results for carpets, upholstery, and ducts. Positive feedback also highlights easy online scheduling and clear communication regarding costs. A recurring criticism in low-star reviews involves poor communication about specific service details, such as furniture handling for upholstery cleaning.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
341 Google reviews we collected
Phrases our text analysis found in 249 written reviews
Price verdicts customers left with their Google review
Middle half of what 3 customers paid ($118–$460) · gold mark = category median.
How often each topic comes up in the written reviews
We read 249 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I can sum up my experience with Ames and Step by simply saying that they FAR exceeded my expectations in every respect.”
“My carpet had not been professionally cleaned for 10 years.”
“Dry Step showed up right on time and were very professional!”
“I have zero complaints whatsoever and would happily recommend them to anyone in need of carpet care.”
“…im the owner was a smart ellic an didn't care about what I had to say wouldn't recommend…”
“I highly recommend DryStep for the service, reasonable price and because it’s a small locally owned business that really cares about their customers!”
“He explained the whole carpet cleaning approach and pricing.”
“Fast, efficient, reliable, and they made my carpets look brand new!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Dry Step Carpet Care and Duct Cleaning for 6 kinds of job. Pick one to see what they paid and said.
My carpet had not been professionally cleaned for 10 years. I can sum up my experience with Ames and Step by simply saying that they FAR exceeded my expectations in every respect.
This was my first carpet cleaning experience. AJ and James did an excellent job. They were very personable, professional, and thorough in their work. All areas of concern were addressed. My carpet smells lemony fresh now and is spot-free. I have zero complaints whatsoever and would happily recommend them to anyone in need of carpet care.
Ames was our technician. He was friendly, on time, fast, and communicative. Will use again if ever needed.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 34 | $153–$334 |
| Pet stain & odor removal | 11 | $139–$373 |
| Upholstery cleaning | 11 | $170–$340 |
| Area rug cleaning | 10 | $163–$477 |
| HVAC duct & vent cleaning | 7 | $471–$1.1k |
| Carpet steam cleaning | 6 | $158–$347 |
5.0 ★★★★★ 341 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They did an EXCELLENT job cleaning my carpets. Showed up on time and were very reasonably priced!! Highly recommend
My carpet had not been professionally cleaned for 10 years. I can sum up my experience with Ames and Step by simply saying that they FAR exceeded my expectations in every respect.
We're so glad you were pleased with Ames and the results of your carpet cleaning. We strive to make sure we have highly trained and professional technicians to offer you the best possible cleaning results and service. We truly appreciate wonderful customers like yourself who see the value in quality work and results. We can't thank you enough for supporting our small business and for sharing your feedback about your experience. We wish you the best always and look forward to our return visit!!
Dry Step showed up right on time and were very professional! Super nice and did a very good job. Price is reasonable as well. Highly recommend!
We're so glad you are pleased with the results of your carpet cleaning service! We strive to make sure we have highly trained and professional technicians to offer you the best possible cleaning results and service. We truly appreciate wonderful customers like yourself who see the value in quality work and results. We can't thank you enough for supporting our small business and for sharing your feedback about your experience.
Ames did a fantastic job. My carpets are super clean and smells so fresh and lemony. He was also able to take off some tough stains out which was outstanding. He was also very nice, kind and attentive. Highly recommend!!
We're so glad you are pleased with the results of your carpet cleaning! I will be sure to pass your compliments on to Ames. We truly appreciate wonderful customers like yourself who see the value in quality work and results. We can't thank you enough for supporting our small business and for sharing your feedback about your experience. We wish you the best always and look forward to our return visit!!
I had my carpets done this week. A.J. did such a great job. My carpets look better than any other time I have had them cleaned. Because of their process I was also able to get wool area rugs that are on my hardwood floors cleaned. Will definitely use again.
This was my first carpet cleaning experience. AJ and James did an excellent job. They were very personable, professional, and thorough in their work. All areas of concern were addressed. My carpet smells lemony fresh now and is spot-free. I have zero complaints whatsoever and would happily recommend them to anyone in need of carpet care.
We're so glad you are pleased with the results of your carpet cleaning service! We strive to make sure we have highly trained and professional technicians to offer you the best possible cleaning results and service. We truly appreciate wonderful customers like yourself who see the value in quality work and results. We can't thank you enough for supporting our small business and for sharing your feedback about your experience. We wish you the best always and look forward to our return visit!!
Ames was our technician. He was friendly, on time, fast, and communicative. Will use again if ever needed.
We're so glad you were pleased with Ames and the results of your carpet cleaning service! We strive to make sure we have highly trained and professional technicians to offer you the best possible cleaning results and service. We truly appreciate wonderful customers like yourself who see the value in quality work and results. We can't thank you enough for supporting our small business and for sharing your feedback about your experience. We wish you the best always and look forward to our return visit!!
Dry Step has cleaned our upholstery and carpets twice now, and both times the service has been wonderful. Today, Derrick took the extra time to clean the upholstery twice and everything turned out great. I went from thinking we may need to replace the couch to being greatly appreciative of their services. I highly recommend them for their carpet and upholstery cleaning services!
Thank you, Samarah! It has been our pleasure to serve you. I'll pass along your kind words to Derek.
The owner was extremely professional and handled all of our concerns. Customer service was very good.
Excellent job. Derek did a fantastic job and the carpets look great. Thanks - highly recommend!
We're so glad you are pleased with Derek and the results of your carpet cleaning service! We strive to make sure we have highly trained and professional technicians to offer you the best possible cleaning results and service. We truly appreciate wonderful customers like yourself who see the value in quality work and results. We can't thank you enough for supporting our small business and for sharing your feedback about your experience. We wish you the best always and look forward to our return visit!!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
