How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREDry Step Carpet Care and Duct Cleaning
Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 341 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Dry Step Carpet Care and Duct Cleaning for 6 kinds of job.
Dry Step Carpet Care and Duct Cleaning for general carpet cleaning
Clear ✕All 34 Google reviews tagged “General carpet cleaning”
My carpet had not been professionally cleaned for 10 years. I can sum up my experience with Ames and Step by simply saying that they FAR exceeded my expectations in every respect.
Ames was our technician. He was friendly, on time, fast, and communicative. Will use again if ever needed.
Luke was extremely professional. He explained the whole carpet cleaning approach and pricing. The carpets snd area rugs look fantastic!! Super impressive service snd communication all around. Love the modern system and super clean non chemicals used. Scheduling online was super easy. Highly recommend!!!
We had to move quick before our house's closing. Dry Step worked with us long distance when the closing fell through. Dry Step worked us into their schedule, so that we could quickly get the house back on the market. Everybody that has viewed the house, have advised us what a great condition the house is in.…
I am so impressed with how clean my rugs and carpet look. A.J. and Ames were very professional and did an excellent job!
Third time using them and will continue! They do an awesome job. Amazing how clean and dry the carpet was after he was done. Curtis was our Technician and was friendly, professional and did the best job! Here is a picture 3 days after the job was done. So impressed!!!!
Would not recommend.
Derek was on time and did an amazing job!!! I have used traditional carpet cleaning services for years- but NOTHING has ever cleaned the carpets as well as dry step. Would HIGHLY recommend them!!
Ames was the technician that came to clean my upholstery and carpet. He contacted me this morning to let me know he could come earlier if I wanted, since he was available. He was happy to accommodate me by arriving just as my Zoom meeting ended. Ames was really pleasant to talk to and very professional when telling…
We used Dry Step for the first time and was very pleased with the results! They were pleasant, thorough and very efficient. They moved more small furniture than what was expected and walked me through the process. The carpet was only slightly damp and dried very quickly. The cleaning associate was also good with my very energetic dog. Will use again!
My husband and I couldn’t be happier and believe me when I say we are picky. Very professional and pleasant individuals. At our request, they wore booties and masks without hesitation. We are amazed at how nice the carpets cleaned up and how quickly they dried. To the company owners, you have excellent…
They were responsive to my emails, allowed me to reschedule, showed up right on time and did a great job. I will definitely use them again!
I have used Dry Step for many years. I now have them set up to clean my carpets every 3 months. They are very professional and do a great job! My carpets dry really fast because they don't get soaked during the process. I highly recommend them.
Fantastic service. My rugs look amazing! Will use again! Great price too!
Excellent service.
On time, responded quickly to emails, carpets look great! Highly recommend.
Highly recommend this company!! Alex was on time and very professional. We are breathing better thanks to clean air ducts. I was so happy with that service that I asked to have the carpets done next. Alex came back next day and they look great !!
The technician that came to my house was very professional and efficient. I will definitely be using this company again when I need my carpets cleaned the next time.
Unbelievable, helpful customer service. We had all carpets cleaned in our home and had a couple follow-up concerns. Laurie, the owner, called me directly within minutes of receiving my email (after business hours). She thoroughly answered my questions and even gave me tips for how to handle pet stains in the future…
Awesome small business that does the job right every time.
We had a great experience with the carpet cleaning provided by dry step! Our carpets look wonderful and smell great! Our upholstery cleaning was so so. Overall we’re very happy with the results!
I was very satisfied with the services I received - carpet cleaning (with some bad pet marking areas) and upholstery cleaning (we have a three year old and a newborn so you can imagine how dirty our couch was!) The carpet still smells brand new with no residual pet odor, I am amazed. I had used so many different…
Smooth process in requesting a quote and follow-up from the quote. Price was reasonable. Service was quick and carpets were left clean.
We were extremely pleased with the carpet cleaning performed by Dry Step Carpet Care. We are moving and were preparing the house for sale when we moved some furniture and noticed the carpet stains. With showings starting in less than 48 hours Dry Step “stepped” up to the challenge and came out next day. They were…
Carpet was not super soiled but there was a definite traffic pattern that needed addressing. Dry Step has always done great job with this.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 34 | $153–$334 |
| Pet stain & odor removal | 11 | $139–$373 |
| Upholstery cleaning | 11 | $170–$340 |
| Area rug cleaning | 10 | $163–$477 |
| HVAC duct & vent cleaning | 7 | $471–$1.1k |
| Carpet steam cleaning | 6 | $158–$347 |
