Analyzing 9,863,3979.9M ReviewsFor 27,77127.8K Experts

Experts Reviews · Company report
Dry Step Carpet Care and Duct Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Dry Step Carpet Care and Duct Cleaning

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 341 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dry Step Carpet Care and Duct Cleaning is better than 93% of rug cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dry Step Carpet Care and Duct Cleaning is better than 70% of rug cleaning.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dry Step Carpet Care and Duct Cleaning is better than 87% of rug cleaning.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dry Step Carpet Care and Duct Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dry Step Carpet Care and Duct Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dry Step Carpet Care and Duct Cleaning is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Dry Step Carpet Care and Duct Cleaning for 6 kinds of job.

Dry Step Carpet Care and Duct Cleaning for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$471–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 19

All 7 Google reviews tagged “HVAC duct & vent cleaning”

Nilay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a great experience working with Derek and Jim for a dryer vent cleaning job recently. They went over and above to make sure that they solved for all kinds of issues tied to the dryer vent (clogging, birds nest debris, lengthy dryer exhaust hose). It felt that they are taking care of their own property and not…

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a great experience with Drystep and Derek went above any beyond by even hitting up a few stations in my carpet that he noticed. He was very professional and definitely deserves a raise. Glad I chose drystep.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
BobLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We employed Dry Step to clean our ducts, dry-method carpet cleaning, and dryer vent/duct. All three were wonderful, and the price was lower than I had expected. We found them to be very conscientious, and they even went the “extra mile” - and then some! The owners, Laurie and Jim, were great. A first-class,…

Carpet steam cleaningArea rug cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★

Would not recommend.

General carpet cleaningHVAC duct & vent cleaning
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Technician arrived on time and was very thorough with his cleaning. I would use them again and would also consider using them for my carpets in the future.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Becky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Highly recommend this company!! Alex was on time and very professional. We are breathing better thanks to clean air ducts. I was so happy with that service that I asked to have the carpets done next. Alex came back next day and they look great !!

General carpet cleaningHVAC duct & vent cleaning+ Quality+ Professionalism
Andrea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning

Price

$136-48% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 33%Overpriced 0%Not sure 33%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning34$153–$334
Pet stain & odor removal11$139–$373
Upholstery cleaning11$170–$340
Area rug cleaning10$163–$477
HVAC duct & vent cleaning7$471–$1.1k
Carpet steam cleaning6$158–$347

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