How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREDry Step Carpet Care and Duct Cleaning
Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 341 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Dry Step Carpet Care and Duct Cleaning for 6 kinds of job.
Dry Step Carpet Care and Duct Cleaning for upholstery cleaning
Clear ✕All 11 Google reviews tagged “Upholstery cleaning”
Had them out to clean our sectional for what they did was good but they didn't communicate that If we wanted back done to have it pulled out poor communication Tim the owner was a smart ellic an didn't care about what I had to say wouldn't recommend
I am so impressed with how clean my rugs and carpet look. A.J. and Ames were very professional and did an excellent job!
They also do a phenomenal job! Scheduling online is easy, and never have to wait long.
Ames was the technician that came to clean my upholstery and carpet. He contacted me this morning to let me know he could come earlier if I wanted, since he was available. He was happy to accommodate me by arriving just as my Zoom meeting ended. Ames was really pleasant to talk to and very professional when telling…
Very professional great quality would definitely use service again😊
Great experience. On time, friendly, explained process, upholstery looks great. Only complaint is that the fragrance was a little too strong. Would suggest going lighter on the fragrance. Overall, A.J. did an amazing job in removing pet stains and odors left behind by our smelly Coonhounds :)
They were responsive to my emails, allowed me to reschedule, showed up right on time and did a great job. I will definitely use them again!
Awesome small business that does the job right every time.
We had a great experience with the carpet cleaning provided by dry step! Our carpets look wonderful and smell great! Our upholstery cleaning was so so. Overall we’re very happy with the results!
I was very satisfied with the services I received - carpet cleaning (with some bad pet marking areas) and upholstery cleaning (we have a three year old and a newborn so you can imagine how dirty our couch was!) The carpet still smells brand new with no residual pet odor, I am amazed. I had used so many different…
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 34 | $153–$334 |
| Pet stain & odor removal | 11 | $139–$373 |
| Upholstery cleaning | 11 | $170–$340 |
| Area rug cleaning | 10 | $163–$477 |
| HVAC duct & vent cleaning | 7 | $471–$1.1k |
| Carpet steam cleaning | 6 | $158–$347 |
