Limousine service · Novi, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%99+15.1Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 67 airport shuttle servicesiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★80 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate DTW Taxi Limo & Airport Car five stars based on eighty reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clean vehicles, and responsive communication for pre-arranged and last-minute airport rides. Drivers are described as professional, courteous, and helpful with luggage, while pricing is noted as competitive. No recurring criticisms appear in the provided excerpts, which exclusively highlight positive experiences with reliable service and comfortable transportation.
Google rating: 5.0 out of 5 from 80 reviews (100% five-star).
Reviews on this page: 80 Google reviews (75 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 24, 2026.
Service: Airport Shuttle serving Novi, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other airport shuttle services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
DTW Taxi Limo & Airport CarAirport Shuttle Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DTW Taxi Limo & Airport Car: 99/100 on this factor. Category median: 79.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DTW Taxi Limo & Airport Car: 96/100 on this factor. Category median: 77.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DTW Taxi Limo & Airport Car: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DTW Taxi Limo & Airport Car: 99/100 on this factor. Category median: 92.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DTW Taxi Limo & Airport Car: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.
Star ratings
80 Google reviews we collected
5.0of 5
5 stars80100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
98%praise
Praise16498%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4527%
Staff & attitude4024%
Would recommend2817%
Quality & results2314%
Honesty & trust2113%
Communication53%
Price & value53%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a couple delays and he was right in step with us, fully accessible and on time.”
“Our flight from Detroit to South Bend, IN was delayed, and after a long day of travel that began in Copenhagen, Denmark, my husband and I were tired a…”
“Even though it was last minute they showed up quicker than planned and Bob was kind and helpful.”
“I would definitely recommend this company and I will definitely be using them again!”
“I had a great experience with Bob and DTW Taxi and Limo.”
“Prompt, dependable & pleasant service for pre-arranged airport rides.”
“They're extremely punctual, very communicative, and friendly.”
“Always on time and very reasonable - strongly recommend”
People customers mention
Bob12 reviews
Balbir7 reviews
Detroit6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKrisLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I am very impressed with everything. The price, the service! Top notch, AAA service all around! Bob, our driver was incredibly nice!!! We will definitely be using the company again!!
GGreg4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Thankful for Balbir. We had a couple delays and he was right in step with us, fully accessible and on time. Great experience. Would call again.
SSaraLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I had a great experience with Bob and DTW Taxi and Limo. I had a last minute need for an airport ride. They were so quick to respond and help me out. Even though it was last minute they showed up quicker than planned and Bob was kind and helpful. I was really in a pinch and they saved me. I would definitely use them again.
LLoriLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Balbir is my go to guy for airport rides! He is always on time and so nice! He goes above and beyond to make getting to and from the airport stress free and easy. Highly recommend
JJulia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Prompt, dependable & pleasant service for pre-arranged airport rides. Responsive to texts, very clean car & careful driving.
MMarianneLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
DTW Taxi Limo is THE BEST. Professional. Dependable. Top-notch, clean, new vehicles. Our flight from Detroit to South Bend, IN was delayed, and after a long day of travel that began in Copenhagen, Denmark, my husband and I were tired and just wanted to be home. We called DTW Taxi Limo after we claimed our luggage,…
I am very impressed with everything. The price, the service! Top notch, AAA service all around! Bob, our driver was incredibly nice!!! We will definitely be using the company again!!
Response from the owner · a year ago
Kris, Thank you for the wonderful review. We’re glad to hear you were impressed with the price, service, and overall experience. Bob will be happy to know you mentioned him. Providing a reliable black car service with professional chauffeur service is what we aim for every time. We look forward to serving you again soon.
G
Greg Shea4 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
I had a great experience with Bob and DTW Taxi and Limo. I had a last minute need for an airport ride. They were so quick to respond and help me out. Even though it was last minute they showed up quicker than planned and Bob was kind and helpful. I was really in a pinch and they saved me. I would definitely use them again.
Response from the owner · 5 months ago
Thank you so much for your kind words.
T
Toshi Hama1 reviewiTotal number of Google reviews Toshi has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words! We truly appreciate your support and are glad you had an excellent experience with DTW Taxi Limo. Providing top-quality Black Car Service is our priority, and we look forward to serving you again soon! 😊
L
Lori WernerLocal Guide · 14 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Balbir is my go to guy for airport rides! He is always on time and so nice! He goes above and beyond to make getting to and from the airport stress free and easy. Highly recommend
Response from the owner · 6 months ago
Thanks
J
Julia Sivinski8 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
DTW Taxi Limo is THE BEST. Professional. Dependable. Top-notch, clean, new vehicles. Our flight from Detroit to South Bend, IN was delayed, and after a long day of travel that began in Copenhagen, Denmark, my husband and I were tired and just wanted to be home. We called DTW Taxi Limo after we claimed our luggage, and Bob was there in 30 minutes. We could not be more grateful. Last summer, DTW Taxi Limo came to the rescue in a similar situation. Thank you, DTW Taxi Limo, and best wishes for continued success!!!
Response from the owner · a year ago
Dear Marianne,
Thank you so much for your wonderful review and for choosing DTW Taxi Limo again. After such a long journey, we’re glad our chauffeur service and clean, comfortable vehicles could make the final stretch of your trip easier. Whether it’s a delayed flight or scheduled travel, our goal is to provide dependable airport transportation service and the professionalism you can always count on.
We’re grateful for your continued trust and look forward to serving you and your husband again—whether for leisure travel or as your reliable corporate car service.
D
Diane NowakowskiLocal Guide · 46 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I would definitely recommend this company and I will definitely be using them again! Very reliable. Very nice car, the drop off and pickup was great. No problems.
Response from the owner · a year ago
Thank you for your recommendation! 🌟 We’re delighted to hear that you had a smooth and reliable experience with our service. At DTW Taxi Limo, we take pride in offering dependable DTW Car Service and professional Chauffeur Service with comfortable, well-maintained vehicles. 🚖✨ We look forward to serving you again soon!
C
Cincy Schradle9 reviewsiTotal number of Google reviews Cincy has written across all businesses on Google Maps, not just this one.
Good driver, clean and comfortable car. On time and very reliable for pick up and drop off. Highly recommend.
Response from the owner · a year ago
Thank you Cincy for the amazing feedback! 🌟
We’re so glad you had a positive experience with DTW Taxi Limo. Providing clean, comfortable vehicles and reliable, on-time chauffeur service is what we strive for every day. Whether it’s an airport ride or city transfer, our black car service is designed to make your journey smooth and stress-free.
We truly appreciate your recommendation and look forward to serving you again soon!
