Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Most reviewers highlight prompt, friendly, and knowledgeable service for septic pumping, repairs, and installations, often praising the company's responsiveness to emergencies and clear communication. Recurring themes include fair pricing, efficient scheduling, and the staff's willingness to educate homeowners on system maintenance. However, a few low-star reviews criticize unexpected dumping fees, incomplete tank pumping, and communication breakdowns regarding specific service details.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Bar = this company · dark tick = category median.
86 Google reviews we collected
Phrases our text analysis found in 77 written reviews
How often each topic comes up in the written reviews
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Solid, friendly advice and education, prompt and courteous service, and seemingly infinite patience with ignorant customers.”
“This was my first time using their services and I had a great experience.”
“Easy to communicate with, workers showed up on time were very efficient and kind and friendly.”
“I would recommend them to anyone who needs quick and trustworthy service.”
“We have used them in the past and they are always very knowledgeable and reasonable!”
“Cheaper on the phone but neglect to tell you about “dumping costs””
“The person that came out to pump my septic was very nice and communicated during the whole process.”
“So professional, trustworthy and really cared about helping us right away.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Duane's Septic Services for 1 kind of job. Pick one to see what they paid and said.
Not the best customer service in the septic business, the best customer service in ANY business. Solid, friendly advice and education, prompt and courteous service, and seemingly infinite patience with ignorant customers. Truly awesome people and company culture. Thank you!
| Job | Reviews | Category typical |
|---|---|---|
| Sewer repair | 3 | $393–$2.1k |
4.7 ★★★★★ 86 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Cheaper on the phone but neglect to tell you about “dumping costs”
Hi Steve! Extra dump fees are a rare occurrence. Would you please call the office so we can understand your concerns better? 763-497-2764
Not the best customer service in the septic business, the best customer service in ANY business. Solid, friendly advice and education, prompt and courteous service, and seemingly infinite patience with ignorant customers. Truly awesome people and company culture. Thank you!
Thanks Steve - glad we were able to help you!
Fantastic service and super friendly people!! Highly recommend!
Thanks for the review!
Look no further!!! This was my first time using their services and I had a great experience. Easy to communicate with, workers showed up on time were very efficient and kind and friendly.
Thanks for the business and the positive feedback! We appreciate it!
Been using them for years! They are the best in the business don’t look anywhere else. Prompt service and they show up when you need them. Thank you for the great service!
Appreciate the review, Rob!
Nick was great and came out on a weekend before the tanks overflowed. High recommend!
Awesome job by Duane’s. We were in a desperate situation and needed help ASAP—they really stepped up to the plate. They literally left a wedding to help us. Shows you how they treat their customers. Better yet, they were here in less than 30 minutes from when we called. That’s amazing! So professional, trustworthy and really cared about helping us right away. I’m sold on Duane’s. I would recommend them to anyone who needs quick and trustworthy service.
Thanks, Mark. Happy we could help!
I have used Duanes septic service for multiple different properties. Their service, pricing, and timeliness is top notch! I would highly recommend them to others. Great local company.
Local company run by people who care 👍🏼 Had an issues on a Saturday and Nick was already in the area. We weren’t expecting someone to come out same day, but he was able to swing over within an hour and help us figure out next steps. We have used them in the past and they are always very knowledgeable and reasonable!
We have used this company for years and consistently find them to be very helpful and reliable.
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
