Eric Heath1 reviewTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing work!
- Price assessment: Great price
Dumford Irrigation
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%11+0.8Craft & service penalty87−1.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 35 sprinkler system installationPosition by Experts Score among all companies we track in this category. · better than 59%
4.9 ★★★★★ 798 Google reviews · 17 photos
95%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Dumford Irrigation at a glance
Customers frequently praise the team for punctuality, professional communication, and efficient repairs or installations of sprinkler systems. Positive feedback highlights knowledgeable technicians who explain work clearly and provide reasonable pricing. However, lower-rated reviews cite issues with missed appointments, unreturned calls, and unexpected billing or property damage. The company maintains a 4.9 rating from 798 reviews but has not replied to any customer feedback.
- Google rating: 4.9 out of 5 from 798 reviews (95% five-star).
- Reviews on this page: 797 Google reviews (564 with written comments, 4 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 26, 2026.
- Service: Sprinkler System Installation serving Nashville, Tennessee.
Data from Google, last updated October 27, 2026.
Score profile vs other sprinkler system installation
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dumford Irrigation: 91/100 on this factor. Category median: 85.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dumford Irrigation: 89/100 on this factor. Category median: 82.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dumford Irrigation: 87/100 on this factor. Category median: 97.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dumford Irrigation: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dumford Irrigation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dumford Irrigation: 11/100 on this factor. Category median: 73.F
11
Bar = this company · dark tick = category median.
Star ratings
797 Google reviews we collected
- 5 stars75895%
- 4 stars172%
- 3 stars51%
- 2 stars30%
- 1 star142%
Praise vs complaints
Phrases our text analysis found in 564 written reviews
- Praise95398%
- Complaints222%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price933%
- Reasonable1659%
- Overpriced00%
- Not sure27%
Topic share
How often each topic comes up in the written reviews
- Speed & response26627%
- Staff & attitude20721%
- Quality & results18919%
- Would recommend11612%
- Price & value9610%
- Communication697%
- Honesty & trust323%
What customers talk about
We read 564 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Arrived on time and was very informative and pleasant.”
“The technician was knowledgeable with our Rachio system and was able to winterize our yard without any issues.”
“Dumford has always done an amazing job at taking care of our irrigation needs.”
“…working properly but when I tested the zones, several sprinkler heads didn't work and my clearly broken drip line gushed water everywhere.…”
“If you want an in ground sprinkler system, I highly recommend Dumford.”
“I would not recommend them.”
“Dumford gave me a good price on their estimate but the deciding factor was the knowledge and communication of the owner as I knew my situation was som…”
“A little pricey but did a good job.”
“He kept me posted on his progress and he called me by my first name which was GREAT!”
“I'm still waiting on the working properly part, but they have basically ghosted me.”
“This is a business that is reliable, knowledgeable and focuses on customer satisfaction.”
People customers mention
- Addison 19 reviews
- Chris 6 reviews
- Patrick 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dumford Irrigation for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 hours ago★★★★★
Really appreciate Dunford irrigation and the fine work the team does. Lucian is very professional and did a great job.
Terry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Lucian was OUTSTANDING!!! He kept me posted on his progress and he called me by my first name which was GREAT!
Pat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Arrived on time and was very informative and pleasant. Did the job and cleaned up after. Would highly recommend them.
Sonya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Lucian came and quickly resolved our issues and set up a time in the next few days to repair our existing system and add a misting element to our beds! Great job!
JairmyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Dumford has always done an amazing job at taking care of our irrigation needs..thanks again guys!
Irrigation system repair & maintenance+ Responsiveness+ Punctuality+ Quality
Dave4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Mr. Dumford helped me out a few months ago after we moved into a preowned home. My husband and I have never had a sprinkler system and were left with no instructions. One of the sprinkler heads was obviously damaged. He replaced the broken sprinkler head and suggested we needed a new board. The sprinkler was…
Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Irrigation system repair & maintenance | 106 | — |
| Sod installation | 6 | — |
| Yard work | 3 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 798 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Mark Johnson2 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally appreciate Dunford irrigation and the fine work the team does. Lucian is very professional and did a great job.
Jeff Alexander13 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, efficient and quality workmanship
- Price assessment: Great price
Terry Saharski6 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLucian was OUTSTANDING!!! He kept me posted on his progress and he called me by my first name which was GREAT!
Pat Foust1 reviewTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleArrived on time and was very informative and pleasant. Did the job and cleaned up after. Would highly recommend them.
Sonya Halfhill2 reviewsTotal number of Google reviews Sonya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLucian came and quickly resolved our issues and set up a time in the next few days to repair our existing system and add a misting element to our beds! Great job!
Jairmy SiadorLocal Guide · 15 reviewsTotal number of Google reviews Jairmy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDumford has always done an amazing job at taking care of our irrigation needs..thanks again guys!
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Irrigation system repair & maintenance
Alisa Lassiter9 reviewsTotal number of Google reviews Alisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTechnician was prompt and did an excellent job.
- Positive: Responsiveness, Punctuality, Quality, Professionalism
Dave Nicholas4 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMr. Dumford helped me out a few months ago after we moved into a preowned home. My husband and I have never had a sprinkler system and were left with no instructions. One of the sprinkler heads was obviously damaged. He replaced the broken sprinkler head and suggested we needed a new board. The sprinkler was coming on, but we were not able to program it. I asked him to help program the system, and he did. He listened to everything I said, and now we have a system that, hopefully, we understand and can keep our lawn as something we can feel proud of in the future. I highly recommend Dumford Irrigation.
- Price assessment: Great price
Brandi McCutchan13 reviewsTotal number of Google reviews Brandi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am a new customer to Dumford irrigation, and I could not be more happy with the service I received today. The technician was knowledgeable with our Rachio system and was able to winterize our yard without any issues.
Business details
- Phone: (615) 218-3058
- Website: dumfordirrigation.com
- Service area: Nashville, TN