Carpet cleaning service · Wentzville, MO · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★115 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
$224typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Dunbar Carpet Cleaning Company five stars based on 115 reviews, noting the owner replies to 16% of feedback. Customers frequently praise the punctual arrival, friendly communication, and thorough cleaning of carpets, stairs, and upholstery. Recurring themes include reasonable pricing, effective odor removal, and visible results that make items look new. No common criticisms appear in the provided excerpts, as all listed reviews are five stars.
Google rating: 5.0 out of 5 from 115 reviews (99% five-star).
Reviews on this page: 115 Google reviews (105 with written comments, 5 with photos).
Owner responses: the business replied to 16% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dunbar Carpet Cleaning Company: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dunbar Carpet Cleaning Company: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dunbar Carpet Cleaning Company: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dunbar Carpet Cleaning Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dunbar Carpet Cleaning Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
115 Google reviews we collected
5.0of 5
5 stars11499%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 105 written reviews
100%praise
Praise234100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2364%
Reasonable1233%
Overpriced00%
Not sure13%
$224-1% vs typical rug cleaning
Middle half of what 32 customers paid ($158–$309) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6126%
Staff & attitude5423%
Would recommend4318%
Speed & response3615%
Price & value2611%
Communication125%
Honesty & trust31%
What customers talk about
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Did a wonderful job, arrived on time and was very courteous.”
“Jason was very friendly and answered all our many questions.”
“Everything was done as promised and we would recommend!”
“He accommodated our weekend appointment request, explained the process, quickly got to work and got the job done.”
“Our carpets looked fantastic when he was through and I thought the price extremely fair for the work done.”
“Jason was very knowledgeable on explaining the different options that were available for my carpet cleaning.”
“i was looking for good and reliable carpet cleaners and found this one first try, currently waiting for them to dry and couldn’t be happier :)”
People customers mention
Jason11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dunbar Carpet Cleaning Company for 5 kinds of job. Pick one to see what they paid and said.
BBrittany2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jason did a fantastic job! He accommodated our weekend appointment request, explained the process, quickly got to work and got the job done. When he was finished he asked if we had any questions and explained the drying process. Everything was done as promised and we would recommend!
KKaren9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jason was very friendly and answered all our many questions. We have a 14 year old Berber carpet that was very dirty. When he was done treating and cleaning the carpet it looked like new. We are extremely pleased with his work and highly recommend his company.
KKelly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jason was very professional and friendly. I loved how quickly he responded to my call. We are very pleased with the results and highly recommend his services!
Mm3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The owner, Jason, did a great job. We will be asking for his service in the future.
Paid $100–150Great priceCarpet steam cleaning
JJennifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
He did an amazing job on our carpet. Friendly and professional with reasonable prices. I will definitely use again for future needs!
PPauline1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Super amazing, my carpets look great and smell refreshed after my dog had a few accidents on the stairs, i could not seem to get the odor out even with my own carpet cleaner i got off amazon. i was looking for good and reliable carpet cleaners and found this one first try, currently waiting for them to dry and couldn’t be happier :)
Jason did a fantastic job! He accommodated our weekend appointment request, explained the process, quickly got to work and got the job done. When he was finished he asked if we had any questions and explained the drying process. Everything was done as promised and we would recommend!
Price assessment: Reasonable price
Price: $200–250
Services: General carpet cleaning
D
deanna mclaughlin3 reviewsiTotal number of Google reviews deanna has written across all businesses on Google Maps, not just this one.
Jason was very friendly and answered all our many questions. We have a 14 year old Berber carpet that was very dirty. When he was done treating and cleaning the carpet it looked like new. We are extremely pleased with his work and highly recommend his company.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning
S
Sharon Hoss2 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Jason was very professional and friendly. I loved how quickly he responded to my call. We are very pleased with the results and highly recommend his services!
Price assessment: Reasonable price
Price: $450–500
Services: Carpet steam cleaning
M
m miller3 reviewsiTotal number of Google reviews m has written across all businesses on Google Maps, not just this one.
Super amazing, my carpets look great and smell refreshed after my dog had a few accidents on the stairs, i could not seem to get the odor out even with my own carpet cleaner i got off amazon. i was looking for good and reliable carpet cleaners and found this one first try, currently waiting for them to dry and couldn’t be happier :)
Price assessment: Reasonable price
Price: $100–150
Services: General carpet cleaning, Pet stain & odor removal
M
Melanie Zoellick9 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Justin was early for our appointment. He was polite and very thorough. Our carpets looked fantastic when he was through and I thought the price extremely fair for the work done. Overall, I would highly recommend them!
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
C
Cheryl Winters1 reviewiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
