Experts Reviews · Company report
Duo Care Cleaning And Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Duo Care Cleaning And Restoration

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 930 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Duo Care Cleaning And Restoration is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 99% of mattress cleaning.A
99

Reviews for your job

Customers hired Duo Care Cleaning And Restoration for 6 kinds of job.

Duo Care Cleaning And Restoration for area rug cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.89
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 89 Google reviews tagged “Area rug cleaning” · showing 20

Maria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Christopher did an amazing job. The chair and carpet looked amazing. He was also very friendly, great service.

Paid $250–300Reasonable priceArea rug cleaning
Leah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was referred to this company by another carpet cleaning company - that is how you know you are working with a great company! I called to get an 8x10 rug cleaned. My first interaction on the phone was excellent, great customer service, reasonable pricing, and quick turn around. These people make you feel like…

Paid $100–150Great priceArea rug cleaning
Alison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Quick, professional, and thorough cleaning of my rugs.

Paid $150–200Reasonable priceArea rug cleaning
Linda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve used Duo-Care for water damage, and carpet and furniture cleaning. Very professional. I wouldn’t use anyone else!

Paid $400–450Great priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Debi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We have had a relationship with Duo Care for 3+ decades!!! They have made emergency runs involving sick (guest) animal issues, a major in-home glass breaking accidents, resulting in blood on white carpet, and annual maintenance calls. We ALWAYS refer them to anyone who asks! Murray and Jon just left after doing a…

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
elisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had 2 large sectionals and 2 midsized area rugs cleaned. My sectionals have never been as clean/deodorized. I have tried other companies with a comparable price point, but this is the best company I’ve used so far. The service person was very professional and explained everything well. Truly happy with our experience.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
NancyLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I am a repeat customer because of the great service. Reps are friendly and helpful.

Paid $200–250Reasonable priceArea rug cleaning
JoLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This is the 4th time that I have used this company for cleaning my area rugs. Nothing has changed . They still are very easy and professional to work with and they do a superb job. Super happy with them.

Paid $200–250Great priceArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

So kind and professional! Our rug came back looking incredible, we have never seen it so bright before. The price was very reasonable too. We will definitely use them again!

Great priceArea rug cleaning
Denise11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Upholstery and area rug cleaning from Duo Care. The technician Joe B was very thorough and customer focused! There were quite a few stains on both pieces and he got them out!

Customer photo from Denise's review
Paid $100–150Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Kristen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Amazing customer service and professionalism. Would highly recommend Duocare.

Paid $200–250Reasonable priceUpholstery cleaningArea rug cleaning
michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

JB came today and did such a nice job. Really personable. I told him about a bad experience I had with a competitor and how I had to have Duo Care come back a few weeks later to clean the entire house again. He then compared and contrasted the difference between Duo Care's equipment and process vs. the competition.…

Paid $150–200Reasonable priceCarpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Value
Leanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Duocare always does a fabulous job! Very nice employees, quality work and efficient!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Dave8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Our experience with Duo Care Cleaning and Restoration was excellent. My rug had years of filth, and wear, from a dog, so my expectations were limited. When returned, our rug looks new again and was completed, earlier than expected. Kudos to the staff and ownership at Duo Care Cleaning and Restoration, they care!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JodiLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So great! My go to place! So reliable and so friendly! My carpets look like new… despite the dogs!

Paid $350–400Great priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Lisa13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe did a great job! Very professional and reasonable pricing.

Paid $350–400Great priceCarpet steam cleaningArea rug cleaning
Carol12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Looks great! Cleaned my basement carpet due to leakage from rain yesterday! Quick response and efficient, honest dervice👏

Upholstery cleaningArea rug cleaning+ Responsiveness+ Quality
GregoryLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We get our carpet cleaned often and up until now I believe I was throwing money out the window. Great job and I ready to book Three times a year. (We have a big dog)

Reasonable priceArea rug cleaningUpholstery cleaning+ Responsiveness+ Value
Denise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the first time that I had my carpet sent to a place. Very nice place and very good work the rug looks like it’s new again thank you.

Customer photo from Denise's review
Area rug cleaning
ross7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Good service good job. Pick up and delivery made it easy. I recommend to all my friends.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (69 more) →

Price

$221-26% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 64%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning247$209–$427
Carpet steam cleaning175$214–$484
Upholstery cleaning153$203–$371
Pet stain & odor removal94$170–$385
Area rug cleaning89$158–$373
Leather cleaning2—

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