Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently cite punctuality, thorough communication, and reasonable pricing as key aspects of the service, noting that technicians often provide detailed care instructions for carpets, upholstery, and rugs. Recurring themes include effective stain removal and professional conduct during both routine cleaning and flood restoration. A minority of reviews describe instances where communication errors led to incorrect job details or pricing disputes, and one noted that the company does not reinstall base molding or carpet padding after water damage mitigation.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
930 Google reviews we collected
Phrases our text analysis found in 620 written reviews
Price verdicts customers left with their Google review
Middle half of what 155 customers paid ($164–$303) · gold mark = category median.
How often each topic comes up in the written reviews
We read 620 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Joe was thorough in explaining the work being done & precautions to be taken when walking on carpet.”
“Tom and Son removed old carpet, damaged file cabinets, sofa and chair, removed 6 inches of wood paneling where water encroached, cleaned and sanitized…”
“I can give an unequivocal endorsement of their work and professionalism.”
“Great job, Kristopher was thorough, professional, courteous and quick.”
“I would highly recommend Duo Care Cleaning & Kristopher.”
“Guaranteed great service and affordable pricing with Duo Care!”
“Communication with the company via text is excellent.”
“They did such a great job, and I honestly couldn’t be happier with the results.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Duo Care Cleaning And Restoration for 6 kinds of job. Pick one to see what they paid and said.
10/10 Experience! I got my very large sectional cleaned and oversized sofa chair. Joe was very pleasant and informative on how to take care of my couch long term. Definitely recommend to anyone!
Just moved to Michigan and wanted our previous oriental rug cleaned with care. Read the reviews and contacted Duo Care with my fingers crossed. From that point on I was happy with my take-a-chance choice. Superb service, from updates to punctuality. Pricing is surprisingly reasonable. Quality of work top-notch. This…
Joe with Duo Clean just left after cleaning my Living/Dining room and hallway. He did a fantastic job. Very careful and thorough. The carpet looks new again. First thing he did was ask me to show him any areas of concern and or spots, etc. Had several I was worried about but they came right up. Duo Clean was…
Joe is a true Professional. Arrived on time ,very friendly and well mannered. The fabric that was cleaned is alive again. It looks fantastic. Thank You Duo Care and Joe. Brian.
Been utilizing Duo-Care for over 30 years and they never seem to amaze us. They are always congenial and they do a fantastic job. We would recommend them to anyone.
We’ve used Duo Care for 30 years and have always been pleased with their work and price. They have always been on time and treated our home with care and respect. Our carpet looks like new when they are finished. I feel confident in recommending them to all my friends and family.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 247 | $209–$427 |
| Carpet steam cleaning | 175 | $214–$484 |
| Upholstery cleaning | 153 | $203–$371 |
| Pet stain & odor removal | 94 | $170–$385 |
| Area rug cleaning | 89 | $158–$373 |
| Leather cleaning | 2 | — |
5.0 ★★★★★ 930 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always a great job done! Ty!
Thank you so much! We look forward to our next visit!
Excellent service!
Thank you so much!
I would highly recommend Duo Care Cleaning & Kristopher. He did a great job on our carpets.
Thank you so much for the 5 star review Erika. We appreciate you trusting Duo Care with your carpet cleaning needs!
Joe was thorough in explaining the work being done & precautions to be taken when walking on carpet. Great worker!
Thank you for the wonderful review Christine! We are so happy to hear that you were pleased with our serives & our technician, Joe Boyd. Thank you for trusting Duo Care in your home.
Guaranteed great service and affordable pricing with Duo Care! I’ve used them time and time again for carpet and upholstery cleaning, perfection every time! Kristopher was courteous and efficient. Thank for always being reliable!
Thank you for your contined loyalty to Duo Care Angela! We appreciate you very much!
10/10 Experience! I got my very large sectional cleaned and oversized sofa chair. Joe was very pleasant and informative on how to take care of my couch long term. Definitely recommend to anyone!
Thank you so much for the wonderful review Diba! We appreciate you trusting Duo Care in your home & look forward to our next visit!
Just moved to Michigan and wanted our previous oriental rug cleaned with care. Read the reviews and contacted Duo Care with my fingers crossed. From that point on I was happy with my take-a-chance choice. Superb service, from updates to punctuality. Pricing is surprisingly reasonable. Quality of work top-notch. This company should be the model for every service company!
We apprciate you taking a chance on Duo Care Joe! This is a fantastic review & is exactly what we strive for with every customer! Thank you so much for your business!
Great job fast and effective. The technician Kristopher was awesome to work with as well.
Thank you for the 5 star review for your carpet cleaning DaShawn. We appreciate you trusting Duo Care in your home!
Duo Care has provided both my company offices and home with excellent service over the past several years. I can give an unequivocal endorsement of their work and professionalism. I have needed Duo Care for both carpet cleaning and flood restoration and in every case I have been very satisfied with their service and price. A first rate company that cares about their customers!
Thank you for the fantastic review Mike! We appreciate your continued business!
Joe with Duo Clean just left after cleaning my Living/Dining room and hallway. He did a fantastic job. Very careful and thorough. The carpet looks new again. First thing he did was ask me to show him any areas of concern and or spots, etc. Had several I was worried about but they came right up. Duo Clean was excellent to work with. They kept me reminded and notified ahead of time. The price was very reasonable. Duo Clean is my new go-to for carpet cleaning!
Thank you for the wonderful review Mary! We appreciate you trusting Duo Care in your home with your carpet cleaning needs. We look forward to our next visit!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
