Experts Reviews · Company report
Duo Care Cleaning And Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Duo Care Cleaning And Restoration

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 930 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Duo Care Cleaning And Restoration is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 99% of mattress cleaning.A
99

Reviews for your job

Customers hired Duo Care Cleaning And Restoration for 6 kinds of job.

Duo Care Cleaning And Restoration for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.89
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 89 Google reviews tagged “Area rug cleaning” · showing 40

Maria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Christopher did an amazing job. The chair and carpet looked amazing. He was also very friendly, great service.

Paid $250–300Reasonable priceArea rug cleaning
Leah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was referred to this company by another carpet cleaning company - that is how you know you are working with a great company! I called to get an 8x10 rug cleaned. My first interaction on the phone was excellent, great customer service, reasonable pricing, and quick turn around. These people make you feel like…

Paid $100–150Great priceArea rug cleaning
Alison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Quick, professional, and thorough cleaning of my rugs.

Paid $150–200Reasonable priceArea rug cleaning
Linda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve used Duo-Care for water damage, and carpet and furniture cleaning. Very professional. I wouldn’t use anyone else!

Paid $400–450Great priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Debi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We have had a relationship with Duo Care for 3+ decades!!! They have made emergency runs involving sick (guest) animal issues, a major in-home glass breaking accidents, resulting in blood on white carpet, and annual maintenance calls. We ALWAYS refer them to anyone who asks! Murray and Jon just left after doing a…

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
elisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had 2 large sectionals and 2 midsized area rugs cleaned. My sectionals have never been as clean/deodorized. I have tried other companies with a comparable price point, but this is the best company I’ve used so far. The service person was very professional and explained everything well. Truly happy with our experience.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
NancyLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I am a repeat customer because of the great service. Reps are friendly and helpful.

Paid $200–250Reasonable priceArea rug cleaning
JoLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This is the 4th time that I have used this company for cleaning my area rugs. Nothing has changed . They still are very easy and professional to work with and they do a superb job. Super happy with them.

Paid $200–250Great priceArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

So kind and professional! Our rug came back looking incredible, we have never seen it so bright before. The price was very reasonable too. We will definitely use them again!

Great priceArea rug cleaning
Denise11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Upholstery and area rug cleaning from Duo Care. The technician Joe B was very thorough and customer focused! There were quite a few stains on both pieces and he got them out!

Customer photo from Denise's review
Paid $100–150Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Kristen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Amazing customer service and professionalism. Would highly recommend Duocare.

Paid $200–250Reasonable priceUpholstery cleaningArea rug cleaning
michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

JB came today and did such a nice job. Really personable. I told him about a bad experience I had with a competitor and how I had to have Duo Care come back a few weeks later to clean the entire house again. He then compared and contrasted the difference between Duo Care's equipment and process vs. the competition.…

Paid $150–200Reasonable priceCarpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Value
Leanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Duocare always does a fabulous job! Very nice employees, quality work and efficient!

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Dave8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Our experience with Duo Care Cleaning and Restoration was excellent. My rug had years of filth, and wear, from a dog, so my expectations were limited. When returned, our rug looks new again and was completed, earlier than expected. Kudos to the staff and ownership at Duo Care Cleaning and Restoration, they care!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JodiLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So great! My go to place! So reliable and so friendly! My carpets look like new… despite the dogs!

Paid $350–400Great priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Lisa13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe did a great job! Very professional and reasonable pricing.

Paid $350–400Great priceCarpet steam cleaningArea rug cleaning
Carol12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Looks great! Cleaned my basement carpet due to leakage from rain yesterday! Quick response and efficient, honest dervice👏

Upholstery cleaningArea rug cleaning+ Responsiveness+ Quality
GregoryLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We get our carpet cleaned often and up until now I believe I was throwing money out the window. Great job and I ready to book Three times a year. (We have a big dog)

Reasonable priceArea rug cleaningUpholstery cleaning+ Responsiveness+ Value
Denise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the first time that I had my carpet sent to a place. Very nice place and very good work the rug looks like it’s new again thank you.

Customer photo from Denise's review
Area rug cleaning
ross7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Good service good job. Pick up and delivery made it easy. I recommend to all my friends.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service advisor Audra let me know exact price to clean my 2 area rugs and how long it would take after dropping them off at their Sterling Heights facility. Rugs came back in great shape and were bagged and ready for my pickup. I would recommend this company.

Reasonable priceArea rug cleaning
StephanieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very good customer service, reasonable pricing. Will definitely use service again. Will definitely recommend.

Great priceArea rug cleaning
SusanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Crew was excellent - thorough, efficient, and professional!

Area rug cleaningService not listed+ Responsiveness
SimoneLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Such a fabulous and professional company. I always refer them to all my friends.

General carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I love love love this company.

General carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
christy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I had a flood in my basement and they were out within an hour! The staff is amazing. They made a terrible situation so much better. Very professional and willing to go above and beyond with service.

Area rug cleaning
Heidi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional and responsive. The pickup and delivery of the rugs were on time and I received text letting me know when they would be at my house.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are very professional & do a fabulous job!! Murray is super nice & my chairs look great!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Patsy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Duo-Care Rug and Floor Cleaning is excellent. They are professional from the first contact over the phone until the specialist completes the job and leaves your home. The rugs are well cleaned and delicate rugs are handled properly. We had our floors cleaned also, and they look like new. Each specialist is easy to…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
AmyLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Duocare a couple times always with professional, timely and friendly service. Will use again. Love the convenience of their pick up and drop off for our area rugs.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Janice12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, personable, and affordable service! DuoCare not only cares about providing excellent service to their customers; they're also greatly involved in the community. I definitely will use them again in the future.

Area rug cleaning
Cheryl13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I checked all the boxes because my experience was that good. They showed up as promised and carefully moved necessary furniture to remove rugs. They came back beautifully cleaned and were carefully installed. I am very pleased with their service.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RB2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am very satisfied and would recommend your company. Your employee was very knowledgeable.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Tammi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Water damage in basement

Area rug cleaningUpholstery cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Margaret3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been with Duo Care for years, love them!!

Area rug cleaning+ Professionalism
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good communication and professionalism. Happy with the job they did cleaning our rug. Will defiantly use them again.

Area rug cleaning
Elaine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Area rugs look great. I'm very pleased with there process.

Area rug cleaning
Karen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe was on time for the appointment. He cleaned our area rug without removing it, which was what I wanted. He also cleaned & sealed the granite countertops in the kitchen. He was professional, polite & personable. The price was reasonable for the services performed. We are very pleased with the services &…

Area rug cleaningService not listed+ Responsiveness+ Punctuality+ Quality
BrendaLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have been using Duo Care since I moved ti Shelby Township which is going on 8 years. Joe P. Cleaned our carpets this year and he was very friendly, professional and exceptionally knowledgeable about different types of carpets and fibers. He also noticed our leather furniture looked like it could use a face lift…

Area rug cleaningGeneral carpet cleaningLeather cleaning
Dominique7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing company, great staff!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (49 more) →

Price

$221-26% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 64%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning247$209–$427
Carpet steam cleaning175$214–$484
Upholstery cleaning153$203–$371
Pet stain & odor removal94$170–$385
Area rug cleaning89$158–$373
Leather cleaning2—

Compare with