Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Duo Care Cleaning And Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Duo Care Cleaning And Restoration

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 930 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Duo Care Cleaning And Restoration is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 99% of mattress cleaning.A
99

Reviews for your job

Customers hired Duo Care Cleaning And Restoration for 6 kinds of job.

Duo Care Cleaning And Restoration for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.178
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$484
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 178 Google reviews tagged “Carpet steam cleaning” · showing 20

Angela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Guaranteed great service and affordable pricing with Duo Care! I’ve used them time and time again for carpet and upholstery cleaning, perfection every time! Kristopher was courteous and efficient. Thank for always being reliable!

Great priceCarpet steam cleaning
MichaelLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Duo Care has provided both my company offices and home with excellent service over the past several years. I can give an unequivocal endorsement of their work and professionalism. I have needed Duo Care for both carpet cleaning and flood restoration and in every case I have been very satisfied with their service…

Carpet steam cleaning
MaryLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Joe with Duo Clean just left after cleaning my Living/Dining room and hallway. He did a fantastic job. Very careful and thorough. The carpet looks new again. First thing he did was ask me to show him any areas of concern and or spots, etc. Had several I was worried about but they came right up. Duo Clean was…

Paid $150–200Great priceCarpet steam cleaning
NaelLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Exceptional work from Kristopher! He’s extremely methodical and wants everything done to perfection. Thanks again!

Carpet steam cleaning
Bill11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Been utilizing Duo-Care for over 30 years and they never seem to amaze us. They are always congenial and they do a fantastic job. We would recommend them to anyone.

Paid $350–400Great priceCarpet steam cleaningUpholstery cleaning
Jim11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

When I took a area rug in on 7/8 I was told 2 weeks, got a call on 7/ 10 and was told rug was done a ready for pickup. Great service and price. Needed to use them again. Called ,had to use the pick up and delivery service, they came out picked up rug within a couple of days. Just got…

Paid $150–200Great priceCarpet steam cleaning
TamiLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a great experience with Duo Care! The scheduling staff were very responsive and timely, and Joe was knowledgeable, professional, and did an excellent job cleaning the carpets. There were some older, stubborn stains, and he was able to get them looking great again. We really appreciated the great service and would definitely recommend Duo Care!

Carpet steam cleaning
Karl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Joe was great! Hardworking and very thorough. Floors and carpet look great. Very professional service.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Sergei3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

We’ve used duo care before and Jon Waterstraat was professional, friendly and efficient. He got nearly all of the stains out of the carpet, stairs, runner and couch; only the long standing ones were unresolvable. He even got kid puke our form a few years ago! The couch was from our dog and the carpet was from our…

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
TLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Duo Care Cleaning were great! Quick to get on the schedule and did a great job cleaning our home! Thank you

Carpet steam cleaningPet stain & odor removal
Carolyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

John was my technician,he was very Knowledgeable & he gave me information he did a fantastic job! I will request him again, he made me feel comfortable!

Paid $150–200Great priceCarpet steam cleaning
Suzanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Carpet looks great. Friendly, arrived during scheduled time.

Paid $150–200Reasonable priceCarpet steam cleaning
Kathleen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Once again, Duo Care did an excellent job of cleaning my carpet. I don’t know what it is they use, but it doesn’t leave any residue on the carpet. I was considering replacing my carpet, but now It looks brand new again. Communication with the company via text is excellent. Joe was prompt and polite. I highly…

Customer photo from Kathleen's review
Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Wendy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Duo-Care has the ongoing work ethic so unreceived elsewhere in today's world, and with each new employee, they instill that same care and attention to detail for customer satisfaction. Joe Boyd is a friendly addition to the Duo family, and has excellent attention to detail, fast results and works hard the entire…

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Maureen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Eric did a excellent job! Very professional, courteous and prompt. I highly recommend Duo Care!

Paid $150–200Great priceCarpet steam cleaning
Micki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I have been using DuoCare for years and have been very satisfied with their work. I recommend them anytime I am asked.

Paid $150–200Great priceCarpet steam cleaning
Deanna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Thank you Joe for a beautiful job on FCC my carpets n sofas. Definitely will recommend you to family n friends.

Reasonable priceCarpet steam cleaningUpholstery cleaning
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kristopher showed up on time, was courteous and professional. He did an excellent job protecting my home as he cleaned the carpets. Carpets look fantastic!

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Lindsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Duocare did a great job! We've used them twice now for our carpet, and this time they cleaned our crate and barrel couch and a few rugs!

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
Kim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great job as always!! THANKS!!

Paid $150–200Reasonable priceCarpet steam cleaning

Show more carpet steam cleaning reviews (158 more) →

Price

$221-26% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 64%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning247$209–$427
Carpet steam cleaning175$214–$484
Upholstery cleaning153$203–$371
Pet stain & odor removal94$170–$385
Area rug cleaning89$158–$373
Leather cleaning2—

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