Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Duo Care Cleaning And Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Duo Care Cleaning And Restoration

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 930 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Duo Care Cleaning And Restoration is better than 96% of mattress cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 96% of mattress cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Duo Care Cleaning And Restoration is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Duo Care Cleaning And Restoration is better than 99% of mattress cleaning.A
99

Reviews for your job

Customers hired Duo Care Cleaning And Restoration for 6 kinds of job.

Duo Care Cleaning And Restoration for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.247
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 247 Google reviews tagged “General carpet cleaning” · showing 20

Melissa12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 17 hours ago★★★★★

Always a great job done! Ty!

General carpet cleaning
ErikaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I would highly recommend Duo Care Cleaning & Kristopher. He did a great job on our carpets.

Great priceGeneral carpet cleaningPet stain & odor removal
JoeLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Just moved to Michigan and wanted our previous oriental rug cleaned with care. Read the reviews and contacted Duo Care with my fingers crossed. From that point on I was happy with my take-a-chance choice. Superb service, from updates to punctuality. Pricing is surprisingly reasonable. Quality of work top-notch. This…

Paid $150–200Great priceGeneral carpet cleaning
Barbara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We’ve used Duo Care for 30 years and have always been pleased with their work and price. They have always been on time and treated our home with care and respect. Our carpet looks like new when they are finished. I feel confident in recommending them to all my friends and family.

Paid $150–200Reasonable priceGeneral carpet cleaning
BitLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great job as always! Joe did a great job getting some particularly tough stains out. We appreciate his professionalism! Thank you!

General carpet cleaningPet stain & odor removal
Sergei3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

We’ve used duo care before and Jon Waterstraat was professional, friendly and efficient. He got nearly all of the stains out of the carpet, stairs, runner and couch; only the long standing ones were unresolvable. He even got kid puke our form a few years ago! The couch was from our dog and the carpet was from our…

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
patti2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great job! Kris was thorough, took his time and did an excellent job! We are so happy with Duo Care services.

Paid $250–300Great priceGeneral carpet cleaning
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Everything was excellent! Joe came exactly when I expected him to and my carpets look great.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
FadiLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service! Got my entire carpet cleaned in my house. Joe was very polite and answered all my questions. Very happy with this service. I would recommend them to all my family and friends.

Paid $250–300Great priceGeneral carpet cleaning
Kathleen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Once again, Duo Care did an excellent job of cleaning my carpet. I don’t know what it is they use, but it doesn’t leave any residue on the carpet. I was considering replacing my carpet, but now It looks brand new again. Communication with the company via text is excellent. Joe was prompt and polite. I highly…

Customer photo from Kathleen's review
Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaning
AnthonyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Durocare came to my house to clean 2 rooms and a hallway. Chris was very professional, detail focused and brought wall corner guards to protect the walls when the vacuum hose hit it. The carpet was thoroughly cleaned, I'm very satisfied. Great job!

Paid $150–200Reasonable priceGeneral carpet cleaning
Janice7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Duo Care did a tremendous job cleaning the carpet in my whole house. Eric was courteous and friendly and focused. My carpet looks great! Exceeded my expectations.

Paid $300–350Reasonable priceGeneral carpet cleaning
TerriLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional service! Communication was excellent and showed up on time. Explained the entire procedure to me and did everything as expected. Carpet looks great and price was great as well. Thank you so much!

Paid $200–250Great priceGeneral carpet cleaning
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Showed up early. Great personality. Would recomend your company.

Paid $200–250Reasonable priceGeneral carpet cleaning
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kristopher showed up on time, was courteous and professional. He did an excellent job protecting my home as he cleaned the carpets. Carpets look fantastic!

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaning
DavidLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

I’ve used Duocare several times over the years and have consistently recommended them to my neighbors since first hiring them in 2021. They’ve always done excellent work, which is why this most recent visit was disappointing. The carpet was not fully cleaned — something I documented and shared with them — and our…

General carpet cleaning
Annie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Duo Care did a fantastic job! It was easy to schedule, they provided a quote ahead of time and that’s what we paid. Eric was friendly and did an awesome job. Will be using Duo Care for future carpet and upholstery cleaning needs!

Paid $400–450Great priceUpholstery cleaningGeneral carpet cleaning
Marlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I would highly recommend this company to anyone who wanted expert carpet cleaning. I had Kristopher, who arrived on time, asked if I had any questions, went to work right away and did a fabulous job. I love my clean carpet.... It looks brand new... I will definitely be back !

Paid $100–150Great priceGeneral carpet cleaningPet stain & odor removal
Maria6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Carpet cleaner was fast, friendly and efficient!

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Romina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great company, reasonable and professional and they do a great job !.

Paid $150–200Reasonable priceGeneral carpet cleaningService not listed

Show more general carpet cleaning reviews (227 more) →

Price

$221-26% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 64%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning247$209–$427
Carpet steam cleaning175$214–$484
Upholstery cleaning153$203–$371
Pet stain & odor removal94$170–$385
Area rug cleaning89$158–$373
Leather cleaning2—

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