How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCOREDuo Care Cleaning And Restoration
St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 930 Google reviews
Report card
Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Duo Care Cleaning And Restoration for 6 kinds of job.
Duo Care Cleaning And Restoration for pet stain & odor removal
Clear ✕All 95 Google reviews tagged “Pet stain & odor removal” · showing 80
I would highly recommend Duo Care Cleaning & Kristopher. He did a great job on our carpets.
Great job as always! Joe did a great job getting some particularly tough stains out. We appreciate his professionalism! Thank you!
We’ve used duo care before and Jon Waterstraat was professional, friendly and efficient. He got nearly all of the stains out of the carpet, stairs, runner and couch; only the long standing ones were unresolvable. He even got kid puke our form a few years ago! The couch was from our dog and the carpet was from our…
Duo Care Cleaning were great! Quick to get on the schedule and did a great job cleaning our home! Thank you
I would highly recommend this company to anyone who wanted expert carpet cleaning. I had Kristopher, who arrived on time, asked if I had any questions, went to work right away and did a fabulous job. I love my clean carpet.... It looks brand new... I will definitely be back !
Excellent customer service. The technicians were professional and courteous. The furniture and carpet look fantastic!
Very prompt response to any questions. Flexible appointment. Outstanding work and caring advice and input from Eric
We have had a relationship with Duo Care for 3+ decades!!! They have made emergency runs involving sick (guest) animal issues, a major in-home glass breaking accidents, resulting in blood on white carpet, and annual maintenance calls. We ALWAYS refer them to anyone who asks! Murray and Jon just left after doing a…
Joe did an excellent job. He was very knowledgeable and thorough, explaining the process in detail as well as all my questions. Highly recommend and will be contacting them for any future work.
Duo Care truly sets the standard for customer service. They go above and beyond to ensure you are completely satisfied with the results. It is rare to find a company that takes this much pride in their work. If you’re looking for a team that genuinely cares about the quality of their service and the happiness of their clients, Duo Care is the way to go!!
Great customer service. Been using these buys for 20+ years! Never been a stain that could not get out. Highly recommend!!
Floor cleaning. Excellent work
Upholstery and area rug cleaning from Duo Care. The technician Joe B was very thorough and customer focused! There were quite a few stains on both pieces and he got them out!
Joe does an amazing job! Always consistent, thorough with attention to detail. I won't use anyone else! I have recommended them to several clients and friends and all are happy too. Highly recommend if you have pets. Smells fresh and clean when they're done, but not overpowering.
Love Duo and Joe - they are the best! Love using them.
Wonderful, prompt service! I love that Duo Care communicates so well with you regarding technician arrival. Technicians are knowledgeable and very well trained!
Tech arrived when promised. Worked diligently until job was completed. Was very thorough and conscientious about his work. Couldn't be more satisfied. I have used Duo Care over 30 years and they've always done an excellent job. Thank you.
JB was great!! He literally just left our house. He was very careful with protecting corners and baseboard moldings along with protectors around newel posts. He was very friendly and personable and was attentive to areas of concern. Carpet came out great!! I would highly recommend JB and Duo Care!!
JB came today and did such a nice job. Really personable. I told him about a bad experience I had with a competitor and how I had to have Duo Care come back a few weeks later to clean the entire house again. He then compared and contrasted the difference between Duo Care's equipment and process vs. the competition.…
Our experience with Duo Care Cleaning and Restoration was excellent. My rug had years of filth, and wear, from a dog, so my expectations were limited. When returned, our rug looks new again and was completed, earlier than expected. Kudos to the staff and ownership at Duo Care Cleaning and Restoration, they care!
Used Duo Care for many years and they do excellent work. They are thorough, efficient, and do an excellent job. I have also used them for upholstery with good results. Man was polite, knowledgeable and very thorough. Will definitely ask for him next time. Arrived on time.
So great! My go to place! So reliable and so friendly! My carpets look like new… despite the dogs!
Best costumer service ever! There was a slight issue with the binding on a returned rug that I asked how I could fix. Audra had Duo-Care come pick up my rug the same day and they handled the repair themselves! Carpet was returned within two days, good as new! I was so impressed! Rarely these days can you get this kind of service! Yay! Duo-Care!!!😃
DUO CARE is top-notch in customer care! They took the time to educate me how to properly dry my carpets, were friendly, & professional.
Couldn't be happier with my experience with Duo Care. When I called, they answered all my questions, and I was able to book a convenient date and time. On the date of my carpet cleaning, my technician Mike was knowledgeable, and made the whole process quick and easy. Will definitely be using them in the future for…
Great service. The service tech is knowledgeable and cares!
I love love love this company.
Mike was awesome! Very professional and courteous. The attention to detail far exceeded my expectations. Will definitely call them again!
Murray is great and extremely knowledgeable!!! Thank you for a great job!!!
Very professional and responsive. The pickup and delivery of the rugs were on time and I received text letting me know when they would be at my house.
Duo-Care Rug and Floor Cleaning is excellent. They are professional from the first contact over the phone until the specialist completes the job and leaves your home. The rugs are well cleaned and delicate rugs are handled properly. We had our floors cleaned also, and they look like new. Each specialist is easy to…
I checked all the boxes because my experience was that good. They showed up as promised and carefully moved necessary furniture to remove rugs. They came back beautifully cleaned and were carefully installed. I am very pleased with their service.
Murray was wonderful. Your company is a standout in customer service. Thank you for everthing
Pleasant and timely service, excellent quality work. Would definitely use again and recommend!
This company was professional, polite, and quick. They came by, greeted and worked around my dogs. They were in and out in under an hour to clean 3 areas of carpeting.
Have used them a number of times. They are always on time and professional and they are able to accomplish all that I ask of them. Great company that I highly recommend!!
⭐️⭐️⭐️⭐️⭐️ 5 STARS BETTER THAN NEW CARPET. SUPER CLEAN WILL USE AGAIN NEXT YEAR AND MANY MORE YEARS AFTER. VERY HARD WORKING TAKES PRIDE IN THEIR WORK RESPECTFUL TO YOUR PROPERTY MY FIRST TIME USING DUO-CARE AND I LIVE THEIR WORK! Thank you very much!
Been using Joe and Mike for years....They've always exceeded our expectations!!!!
Great service, took my loveseat in for a cleaning and it looks brand new. Quick service expected to get it back in two weeks but they were finished in one week!
Our carpet looks and smells wonderful. Highly recommend Duo Care.
My friend who used to work in property management recommended Duo Care, saying they're a really professional and caring company. I couldn't agree more! They cleaned the carpets in my new house, including pet stains, as well as the flooring downstairs. They gave me an appointment quickly before my move-in date. They…
Amazing company, great staff!
Duo always do an excellent job. Their staff are professional and friendly and extremely efficient.
I Love Duo Care. I used them to clean my couch a few years ago and this time I also included my carpet. My dog is little but dirty and their services made everything look brand new again. I will always recommend them. Super affordable for really great quality services.
Connor arrived at my home ready to help. He had a great attitude and worked efficiently and quickly. I appreciated his high level of customer care.
They are friendly, and provide great service! I highly recommend and will absolutely use them again in the future!
I procrastinated having my carpets cleaned because I anticipated it to be a major inconvenience. However, it surprisingly turned out be a simple and smooth process. Audra was so pleasant and accommodating with scheduling. The day of my appointment, Sam called me and was actually able to come earlier than…
Great service!! Very impressed with how well they cleaned our sectional couch. Joe was professional and courteous. I will be using this company again!
This company is professional and does a fantastic job. I’ve used Duocare a couple times now and I’ll continue to be their customer.
Our second time using them because they do great work. Thorough, and go above and beyond and stains from cat vomit stay gone! Techs are friendly and professional. Highly recommend them!😊
Very pleased on all aspects. Thank you
Beautiful, the carpet looks new again. Thank you!
Everything looks n smells good but carpet is still damp 7 hours later
Prompt, professional. Carpets look great! Thank you! We will use your services again. I am passing your info to my friends and family! Job well done!
Service person Jim was great, my carpet and couch look brand new and you'd never even knew we have 3 dogs! Very kind and personable and will be having them back again!
Carpet was very stained from our cat and her touchy digestive system. It was a mess. After Duo Clean cleaned the carpet it looks like new. Amazing I am very happy and you have a repeat customer.
So much cleaner than doing it yourself, and extremely reasonable and professional.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 247 | $209–$427 |
| Carpet steam cleaning | 175 | $214–$484 |
| Upholstery cleaning | 153 | $203–$371 |
| Pet stain & odor removal | 94 | $170–$385 |
| Area rug cleaning | 89 | $158–$373 |
| Leather cleaning | 2 | — |
