Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Dutton Plumbing, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%91+12.9Replies to reviews 7%59+4.2Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Dutton Plumbing, Inc.

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 613 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dutton Plumbing, Inc. is better than 88% of leak detection services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dutton Plumbing, Inc. is better than 82% of leak detection services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dutton Plumbing, Inc. is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dutton Plumbing, Inc. is better than 91% of leak detection services.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dutton Plumbing, Inc. is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dutton Plumbing, Inc. is better than 59% of leak detection services.C
59

Reviews for your job

Customers hired Dutton Plumbing, Inc. for 8 kinds of job.

Dutton Plumbing, Inc. for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.70
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$709
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 10 Google reviews tagged “Sewer cleaning”

Kim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very quick response, friendly technician, problem solved quickly. Highly recommend

Paid $200–400Great priceToilet repairDrain cleaningSewer cleaning
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great communication, techs are friendly thorough.

Toilet repairDrain cleaningPlumbing leak detection
Kara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Everybody I worked with was extremely professional and kind. They took the time to explain everything to me, show images and videos of issues found, and had exceptional communication throughout the whole process. Great company- will definitely continue to use them in the future for any plumbing needs!

Paid $2,000+Reasonable pricePlumbing pipe repairSewer cleaningPlumbing leak repair
Grayz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The team was able to quickly locate the problem and take care of it. Nice to know they scoped the entire main line and inspected it for any issues.

Paid $600–800Reasonable priceDrain cleaningSewer cleaning
Kristen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was treated so well! A live person answered the phone when I called on a Saturday afternoon. The guy showed up right on time and were so kind when they did today. Problem solved in a timely manner and all is well. Thank you for your professionalism and staying true to your word! Top-notch integrity.Really appreciate it.

Paid $800–1,000Reasonable priceSewer cleaning
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

While I appreciate the quick response and the fact that my sewer is clear now, I don't appreciate what I feel, was an grossly over priced quote that I received from the technician once he arrived. I felt that he was trying to take advantage of the situation that we were in. After several minutes of back and forth…

Paid $200–400OverpricedSewer cleaning
Taralyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Called with an emergency plumbing issue at 6:00 in the evening and Mickey was there by 6:30! Our issue was super complex and took a lot of brainstorming but Mickey figured it out and saved us over $10,000! He was very honest and upfront throughout the entire process and didn't give up until the job was complete!…

Paid $1,000+Great priceToilet repairSewer cleaningSewer repair
jake4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Stayed till he got the job done.

Paid $700–800Reasonable priceDrain cleaningSewer cleaning
Lynn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very professional

Sewer cleaning
Steven6 months ago★★★★★

Rating only, no written review.

Paid $400–500Great priceSewer cleaning

Price

$693+66% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 57%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair60$322–$1.1k
Plumbing leak detection45$78–$630
Toilet repair44$176–$656
Water heater installation37$1.2k–$2.5k
Plumbing leak repair37$227–$807
Drain cleaning27$161–$493
Faucet repair22$166–$529
Faucet installation21$292–$593

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