iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%91+12.9Replies to reviews 7%59+4.2Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 19%
4.9★★★★★613 Google reviews · 24 photos
95%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
26%reviews answered by the owner
$693typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Dutton Plumbing, Inc. 4.9 out of 5 based on 613 reviews, with the owner responding to 26% of them. Customers frequently praise the company for punctuality, professional communication, and efficient repairs for issues like gas lines, water heaters, and leaks. However, lower-rated reviews cite high service costs, unexpected fees for estimates, and instances where technicians lacked necessary supplies or failed to resolve problems on the first visit.
Google rating: 4.9 out of 5 from 613 reviews (95% five-star).
Reviews on this page: 613 Google reviews (511 with written comments, 16 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: November 3, 2026.
Service: Leak Detection Service serving Speedway, Indiana.
Data from Google, last updated November 3, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Dutton Plumbing, Inc.Leak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dutton Plumbing, Inc.: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dutton Plumbing, Inc.: 82/100 on this factor. Category median: 92.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dutton Plumbing, Inc.: 97/100 on this factor. Category median: 95.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dutton Plumbing, Inc.: 91/100 on this factor. Category median: 98.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dutton Plumbing, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dutton Plumbing, Inc.: 59/100 on this factor. Category median: 94.C
59
Bar = this company · dark tick = category median.
Star ratings
613 Google reviews we collected
4.9of 5
5 stars58495%
4 stars112%
3 stars41%
2 stars41%
1 star102%
Praise vs complaints
Phrases our text analysis found in 511 written reviews
98%praise
Praise1,08098%
Complaints192%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price7035%
Reasonable11457%
Overpriced115%
Not sure63%
$693+66% vs typical leak detection services
Middle half of what 177 customers paid ($322–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28126%
Speed & response23521%
Quality & results19017%
Would recommend13412%
Price & value13312%
Communication747%
Honesty & trust525%
What customers talk about
We read 511 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…h all my plumbing needs always on time fast and efficient very budget friendly for all the crap they have to put up with literally would recommend the…”
“The duttons have helped me with all my plumbing needs always on time fast and efficient very budget friendly for all the crap they have to put up with…”
“Erika arrived in time, was polite about what she needed, got the job done and communicated the whole process very well.”
“Service call was quick and we avoided the worst case scenario.”
“…y budget friendly for all the crap they have to put up with literally would recommend them to anyone looking for help or just a project and need profe…”
“…charged for a job completed with the lowest level of materials, we would recommend contacting someone else.…”
“They came out quickly to assess everything, explained their recommendations clearly, and provided a fair quote without any pressure.”
“…my sewer is clear now, I don't appreciate what I feel, was an grossly over priced quote that I received from the technician once he arrived.…”
“They took the time to explain everything to me, show images and videos of issues found, and had exceptional communication throughout the whole process.”
“Genuinely could not be happier or more grateful with Dutton Plumbing team and the results!”
People customers mention
Josh15 reviews
Nic11 reviews
Patrick11 reviews
Gavin11 reviews
Logan10 reviews
Josiah10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dutton Plumbing, Inc. for 8 kinds of job. Pick one to see what they paid and said.
CCodi5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
The duttons have helped me with all my plumbing needs always on time fast and efficient very budget friendly for all the crap they have to put up with literally would recommend them to anyone looking for help or just a project and need professional help. Thank you for everything
Paid $2,000+Great priceSewer repair
JJuhn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing customer services Jeremy was straight forward and helped out in price where he could
Paid $2,000+
JJason7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nic took great care of me. They were on time, friendly, and got the job done fast!
Paid $2,000+Reasonable price
EElectric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Exceptional service. I submitted a contact form on a Sunday afternoon and they replied within 30 mins. The service provider was kind, thorough, and troubleshot the issue and had it repaired quickly, offering excellent information throughout. Will absolutely use this company again when/if needed.
Paid $1–200Great pricePlumbing pipe repairFaucet repairService not listed
KKim8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very quick response, friendly technician, problem solved quickly. Highly recommend
Jjudy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Excellent service from everyone in this company. Very easy to talk with, very professional. They will be my choice for the future!
Paid $300–400Reasonable priceFaucet installationService not listed
The duttons have helped me with all my plumbing needs always on time fast and efficient very budget friendly for all the crap they have to put up with literally would recommend them to anyone looking for help or just a project and need professional help. Thank you for everything
Price assessment: Great price
Price: $2,000+
Services: Sewer repair
A
Angela Supernovich1 reviewiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Genuinely could not be happier or more grateful with Dutton Plumbing team and the results! They went above and beyond for my family and I. They have a phenomenal work ethic and they are extremely caring. I highly recommend them.
Erika arrived in time, was polite about what she needed, got the job done and communicated the whole process very well. Could not have asked for a smoother visit!!
Price assessment: Reasonable price
Services: Water heater installation
K
Karen Glasser1 reviewiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Jeremy helped me resolve an issue with my gas line which was going to my clothing dryer. He helped solve this problem fast and he was so kind in doing so. He got my new dryer running efficiently! Thank you Jeremy!
Price assessment: Not sure
Services: Service not listed
B
Brian KeithLocal Guide · 16 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
