Tax preparation service · Newark, OH · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%69+4.9Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 53%
4.9★★★★★116 Google reviews · 2 photos
96%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate DWA Tax Consultants 4.9 out of 5 based on 116 reviews, with the owner responding to 84% of them. Clients frequently describe the firm as accurate, prompt, and professional, noting that staff provide thorough tax preparation, financial advice, and clear communication for individuals and small businesses. Long-term customers highlight the firm's responsiveness and ability to handle complex returns or audits. The primary criticism involves a past incident where documents were misplaced and blamed on the client, alongside complaints about unfriendly front-desk staff who could not provide reasonable timeframes for updates.
Google rating: 4.9 out of 5 from 116 reviews (96% five-star).
Reviews on this page: 116 Google reviews (93 with written comments).
Owner responses: the business replied to 84% of reviews.
Most recent review: September 27, 2023.
Service: Tax Preparation Service serving Newark, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
DWA Tax ConsultantsTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DWA Tax Consultants: 92/100 on this factor. Category median: 91.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DWA Tax Consultants: 81/100 on this factor. Category median: 88.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DWA Tax Consultants: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DWA Tax Consultants: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DWA Tax Consultants: 69/100 on this factor. Category median: 58.B
69
Bar = this company · dark tick = category median.
Star ratings
116 Google reviews we collected
4.9of 5
5 stars11196%
4 stars43%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
99%praise
Praise14499%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4732%
Quality & results2618%
Speed & response2517%
Would recommend2316%
Honesty & trust1712%
Communication53%
Price & value32%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I cannot speak highly enough about the professional service that Corey Wills and his team provide.”
“He seems to truly care about getting it right and has gone to great lengths to make sure everything was done thoroughly and correctly.”
“Dave has been amazingly responsive and patient in helping me to work through my parent's tax return and I am so very grateful for his knowledge and expertise.”
“I would recommend him to anyone and everyone looking for a competent friendly and professional tax preparer.”
“DWA Tax Consultants are trustworthy, ethical, knowledgable folks who attend to the client's needs and best interests.”
“Our consultant Dave Fryman has consistently answered our questions and addressed concerns about new tax changes that would affect us each year.”
“Charles, Corey, and the rest of the team at DWA strive to deliver the best service at a very reasonable cost.”
People customers mention
Fryman20 reviews
Corey8 reviews
Dave7 reviews
Wills5 reviews
Elizabeth3 reviews
Cory3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Mary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
DWA Tax Consultants are trustworthy, ethical, knowledgable folks who attend to the client's needs and best interests. I cannot speak highly enough about the professional service that Corey Wills and his team provide.
Corey does far more than taxes. He offers wise and well-informed advice. He takes an interest in…
Vicki3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very pleased with my initial appointment with Corey Wills. His guidance regarding my new small business endeavor was very valuable. I truly feel he has my best interest at heart!
+ Responsiveness+ Quality+ Professionalism
Theresa10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I have been so incredibly pleased with DWA and Dave Fryman's service. Dave has been amazingly responsive and patient in helping me to work through my parent's tax return and I am so very grateful for his knowledge and expertise. He seems to truly care about getting it right and has gone to great lengths to make…
+ Responsiveness+ Quality+ Professionalism
Kevin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I have full confidence in the team at DWA Tax Consultants to get the job done every year in a timely manner, with accuracy, and great service along the way. Thank you DWA for always doing a great job.
Catherine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
We have had DWA Tax Consultants for nearly 20 yrs and they, in particular Dave Fryman, has been the trusted advisor and very knowledgeable CPA.
We are not going anywhere else!!
+ Responsiveness+ Quality+ Professionalism
Joshua3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very thorough and professional tax accounting firm. We have been pleased with their services for several years now.
DWA Tax Consultants are trustworthy, ethical, knowledgable folks who attend to the client's needs and best interests. I cannot speak highly enough about the professional service that Corey Wills and his team provide.
Corey does far more than taxes. He offers wise and well-informed advice. He takes an interest in educating his clients. He helps even small business owners, like myself, grow their businesses.
Finally, Corey demonstrates care for and appreciation of his team—critical, yet often dismissed ingredients of good leadership.
Ron TreadwayLocal Guide · 50 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Had been a loyal client for a number of years and will never be back. They misplaced some key documents a couple years back and tried to pin it on us-until they found them of course. We gave them a second chance. There was some turnover at the front desk this year. The intern they had working was very unfriendly and unable to give me any reasonable time frame on when they might get back to me. This was after she flippantly threw my folder under a pile. Knowing they had misplaced documents previously I had an uneasy feeling and called back in to speak to a manager. This lady immediately let me know she was “in charge” and gave me 15 excuses of why I was receiving bad service. I informed her it was not my issue. I didn’t hire an intern who was overwhelmed. I suggested getting her some help or hiring more people. She immediately “put the ball in my court” and arrogantly stated I would not be able to get my taxes done anywhere due to backlog. I retrieved my file, made two phone calls and was able to find a very small- yet extremely friendly and competent firm that did a fantastic job with PLENTY of time to spare relative to the deadline. All this for Literally HALF the cost. Trust me. Shop around. You can find good people to do your taxes that are not nearly as expensive and you don’t have to deal with a bloated, unfriendly and arrogant organization.
Vicki White3 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Very pleased with my initial appointment with Corey Wills. His guidance regarding my new small business endeavor was very valuable. I truly feel he has my best interest at heart!
I have been so incredibly pleased with DWA and Dave Fryman's service. Dave has been amazingly responsive and patient in helping me to work through my parent's tax return and I am so very grateful for his knowledge and expertise. He seems to truly care about getting it right and has gone to great lengths to make sure everything was done thoroughly and correctly. I would recommend him to anyone and everyone looking for a competent friendly and professional tax preparer. Thank you, Dave.
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
Thank you so much Theresa! We really appreciate your review!
Jayme Zimmer2 reviewsiTotal number of Google reviews Jayme has written across all businesses on Google Maps, not just this one.
I have full confidence in the team at DWA Tax Consultants to get the job done every year in a timely manner, with accuracy, and great service along the way. Thank you DWA for always doing a great job.
Response from the owner · 5 years ago
Thanks Kevin!!
Catherine Ahearn4 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
We have had DWA Tax Consultants for nearly 20 yrs and they, in particular Dave Fryman, has been the trusted advisor and very knowledgeable CPA.
We are not going anywhere else!!
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
We appreciate your loyalty so much! Thank you!
Joshua Pessin3 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
