Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts

Experts Reviews · Company report
DWG APPLIANCE logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

DWG APPLIANCE

Quincy, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 60 appliance repair · 5.0★ from 359 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DWG APPLIANCE is better than 98% of appliance repair.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DWG APPLIANCE is better than 96% of appliance repair.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DWG APPLIANCE is better than 100% of appliance repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DWG APPLIANCE is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DWG APPLIANCE is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DWG APPLIANCE is better than 100% of appliance repair.A
100

Reviews for your job

Customers hired DWG APPLIANCE for 8 kinds of job.

DWG APPLIANCE for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$335
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 28

All 11 Google reviews tagged “Washer/dryer repair”

Sarah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’ve used DWG twice now for different issues with my washing machine, and both times they were great. They showed up on time, figured out the problem quickly each time, and fixed it without any hassle. The two issues they fixed have not been a problem since the repairs.

Paid $200–250Reasonable priceWasher/dryer repair
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would highly recommend DWG to anyone looking for a reliable, reasonable and knowledgeable appliance repair company. Dentley called and gave me an eta, which was very thoughtful since it was a later in the day appointment. My washing machine wasn't draining. It turned out, all it needed was a very minor adjustment.…

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
P.Local Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Checked out reviews of a few appliance repair places online. This one not only fit the bill, but lived up to the 5-star ratings earned. He was here when scheduled, repaired my dryer and cleaned up all debris. Obviously values his rep enough to make sure his customer is satisfied. 5 stars+++

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
B4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive and trustworthy, came out the next day to fix my dryer. I had another company fix the same issue a year ago and he showed me how they only half fixed the original issue. Will definitely be calling again for any future appliance issues.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Soko8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend him! Very professional and knowledgeable. He figured out the problem quickly and fixed it with ease. The service is great! You won’t regret it.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Alex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dently was awesome to work with on not 1 but 2 of our applicance jobs. Very professional, explained everything really well, and provided wonderful customer service! Highly recommend DWG! I will be using him in the future for all of our related needs.

Dishwasher repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Henry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always fast with the response. Any problem I have he takes care of it with no issue. Goes out his way to make sure nothing else needs to be done. Cleans up after. I get parts fast. Great customer service and great communication

Electric shower repairDishwasher repairDryer repair+ Responsiveness+ Punctuality+ Quality
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service was excellent he explained everything that needed to be repaired and why.

Stove, cooktop & oven repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Brother's2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service 👏 👍. They are very friendly

Dryer repairMicrowave repairOven repair+ Responsiveness+ Punctuality+ Professionalism
Sandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing services. Dently is nothing but smart, professional and always gets the jobs done. Highly recommend him

Dryer repairWasher/dryer repair+ Responsiveness+ Punctuality+ Professionalism
Scrubs3 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality

Price

$203-25% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 49%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair39$132–$440
Washing machine repair30$126–$371
Dryer repair23$183–$365
Dishwasher repair20$114–$390
Stove, cooktop & oven repair14$126–$427
Oven repair11$139–$427
Washer/dryer repair11$126–$335
Household appliance installation8—

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