Experts Reviews · Company report
Dykstra's Auto - Kentwood logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Dykstra's Auto - Kentwood

Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dykstra's Auto - Kentwood is better than 76% of towing services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 71% of towing services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dykstra's Auto - Kentwood is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100

Reviews for your job

Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.

Dykstra's Auto - Kentwood for auto engine diagnostic

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Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.63
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 38 Google reviews tagged “Auto engine diagnostic” · showing 20

PatrickLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Quality of work & Communication + 3 year warranty = 10/10. My repairs were costly (as expected for what I needed). But I'll pay for good quality work. They were honest, through, and made sure my new purchase was looked over and safe. Also willing to work with me and had financial options to help. I will be back to…

Reasonable priceSteering & suspension repairAuto engine diagnosticWheel alignment
sammie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Good service and fair prices.So far so good.Also great warranty on the services they provide

Reasonable priceAuto engine diagnosticBrakesBrake service & repair
Zena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My son moved to Kentwood about a year ago, so he's still new to the area. He needed some work done on his car, after looking around we found Dykstra's Auto to say less that was the best thing he done. I would like to say a BIG Thank you to Mitch and Shawn for going above and beyond. They make you feel like family…

Great priceTiresSteering & suspension repairAuto engine diagnostic
Josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I called hoping they would be able to fix the work another mechanic did improperly, and in comparison to prices just for an inspection at other places, Dykstra’s was far more reasonable. Once they had my car and were working on it, I knew everything that could use some work and it was good to go within 24 hours.

Reasonable priceAuto engine diagnostic
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I highly recommend Dykstra’s for anything you may need for your vehicle. They are excellent in customer service and consistent communication as they diagnose and recommend the service needed. My vehicle was also fully serviced within an efficient time frame. They are true to their word guiding you through everything…

Great priceAuto engine diagnosticBrakes
Kasmin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

When you find a good one, you tell people about it. Dykstra's auto took all the worry out of what is usually a stressful situation. They are friendly, professional, quick and very reasonably priced. I would recommend them to anyone looking for an honest mechanic.

Reasonable priceAuto engine diagnosticBrakesOil change
JackLocal Guide · 108 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★

Amazing people to work with for your vehicle needs.

Reasonable priceAuto engine diagnosticService not listed
Tristan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The boys at Dykstras Auto do great and honest work. I’ve been taking both of my vehicles to them for years. They can handle issues with both new and older vehicles, and make suggestions on other repairs to keep your vehicles on the road, longer. I highly recommend Dykstras Auto

Reasonable priceSteering & suspension repairAuto engine diagnosticAuto brake repair
Martha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The professionals at Dykstra's Auto make sure your car service is completed quickly and correctly and at a very reasonable cost. I'd give them six star if that option was available. Trust your next auto repair to Dykstra's.

Auto engine diagnosticTire rotationsOil change
Israel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great Service from beginning to end Highly, Highly recommend will bring my future auto needs to Dykstra Auto. Thank You Dykstra Auto for your Great Service.

TransmissionGeneral repairs & maintenanceAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Lamarr2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

I had a pretty service check of the automobile

Auto engine diagnostic
Shane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Update: Mitch runs a tight ship at the Kentwood location. Same day service for a scheduled oil change. And he even stayed a couple minutes after closing so I could collect my vehicle since I had to walk to the location. Highly recommend I’ve been searching the area for years trying to find a reputable auto repair…

Brake service & repairAuto engine diagnosticGeneral repairs & maintenance
CynthiaLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★

Service has significantly declined over the few years we have been with Dyksyta. It's almost like they refuse to admit that they could be wrong.

Auto engine diagnosticEngine repairGeneral repairs & maintenance
CJ4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My experience at Dykstra Auto was great, I can truly say this company and staff went the extra mile to make sure I was satisfied with their repairs. I can tell Customer Satisfaction is a priority with Dykstra, I recommend them to all my family and friends for their auto repairs.

Auto engine diagnosticEngine repairOil change
WayneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I took my daughter's car in for an oil change and what I thought might be a belt problem that turned out to be her brakes. The staff was very kind and professional in dealing with my short-notice appointment rescheduling and got me in the next day. They gave me a ride home so I could work and were very helpful in…

BrakesAuto engine diagnosticOil change
Mohammad10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

My car had a noise in it… took it here and got it checked out. They told me it was a bad battery and alternator. After paying a substantial amount of money to get it fixed, the problem was not resolved at all. I do not recommend them at all.

Auto engine diagnostic
DavidLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Still going good after my engine repair. Nice guys in the office, they are very informative.

Auto engine diagnosticEngine repairOil change
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dykstra's is a powerhouse with Mitch at the counter and Paul in the garage! They are honest & upfront professionals and you can tell that they take pride in providing a fantastic customer experience!

Auto engine diagnosticSteering & suspension replacementSteering & suspension repair
Jared3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did great job. Worked with me the first time on the price and knocked it down a bit to fit my budge. All around a good service.

Auto engine diagnosticGeneral repairs
Gregory6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are very helpful and knowledgeable and customer focused.

Auto engine diagnosticAuto engine tuning

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 56%Overpriced 4%Not sure 4%

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