How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDykstra's Auto - Kentwood
Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews
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Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.
Dykstra's Auto - Kentwood for auto engine diagnostic
Clear ✕All 38 Google reviews tagged “Auto engine diagnostic” · showing 20
Quality of work & Communication + 3 year warranty = 10/10. My repairs were costly (as expected for what I needed). But I'll pay for good quality work. They were honest, through, and made sure my new purchase was looked over and safe. Also willing to work with me and had financial options to help. I will be back to…
Good service and fair prices.So far so good.Also great warranty on the services they provide
My son moved to Kentwood about a year ago, so he's still new to the area. He needed some work done on his car, after looking around we found Dykstra's Auto to say less that was the best thing he done. I would like to say a BIG Thank you to Mitch and Shawn for going above and beyond. They make you feel like family…
I called hoping they would be able to fix the work another mechanic did improperly, and in comparison to prices just for an inspection at other places, Dykstra’s was far more reasonable. Once they had my car and were working on it, I knew everything that could use some work and it was good to go within 24 hours.
I highly recommend Dykstra’s for anything you may need for your vehicle. They are excellent in customer service and consistent communication as they diagnose and recommend the service needed. My vehicle was also fully serviced within an efficient time frame. They are true to their word guiding you through everything…
When you find a good one, you tell people about it. Dykstra's auto took all the worry out of what is usually a stressful situation. They are friendly, professional, quick and very reasonably priced. I would recommend them to anyone looking for an honest mechanic.
Amazing people to work with for your vehicle needs.
The boys at Dykstras Auto do great and honest work. I’ve been taking both of my vehicles to them for years. They can handle issues with both new and older vehicles, and make suggestions on other repairs to keep your vehicles on the road, longer. I highly recommend Dykstras Auto
The professionals at Dykstra's Auto make sure your car service is completed quickly and correctly and at a very reasonable cost. I'd give them six star if that option was available. Trust your next auto repair to Dykstra's.
Great Service from beginning to end Highly, Highly recommend will bring my future auto needs to Dykstra Auto. Thank You Dykstra Auto for your Great Service.
I had a pretty service check of the automobile
Update: Mitch runs a tight ship at the Kentwood location. Same day service for a scheduled oil change. And he even stayed a couple minutes after closing so I could collect my vehicle since I had to walk to the location. Highly recommend I’ve been searching the area for years trying to find a reputable auto repair…
Service has significantly declined over the few years we have been with Dyksyta. It's almost like they refuse to admit that they could be wrong.
My experience at Dykstra Auto was great, I can truly say this company and staff went the extra mile to make sure I was satisfied with their repairs. I can tell Customer Satisfaction is a priority with Dykstra, I recommend them to all my family and friends for their auto repairs.
I took my daughter's car in for an oil change and what I thought might be a belt problem that turned out to be her brakes. The staff was very kind and professional in dealing with my short-notice appointment rescheduling and got me in the next day. They gave me a ride home so I could work and were very helpful in…
My car had a noise in it… took it here and got it checked out. They told me it was a bad battery and alternator. After paying a substantial amount of money to get it fixed, the problem was not resolved at all. I do not recommend them at all.
Still going good after my engine repair. Nice guys in the office, they are very informative.
Dykstra's is a powerhouse with Mitch at the counter and Paul in the garage! They are honest & upfront professionals and you can tell that they take pride in providing a fantastic customer experience!
They did great job. Worked with me the first time on the price and knocked it down a bit to fit my budge. All around a good service.
They are very helpful and knowledgeable and customer focused.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 81 | — |
| General repairs & maintenance | 67 | — |
| Auto engine diagnostic | 38 | — |
| Steering & suspension repair | 32 | — |
| Brakes | 32 | — |
| Brake service & repair | 26 | — |
| Auto maintenance | 25 | — |
| Vehicle Inspection | 20 | — |