Car repair and maintenance service · Kentwood, MI · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#105 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★647 Google reviews · 10 photos
90%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers at Dykstra's Auto in Kentwood frequently cite punctual service, transparent communication, and fair pricing as key positives, often noting that staff provide detailed estimates and photos to explain necessary repairs. The shop handles a variety of maintenance and repair tasks, including diagnostics, brakes, and transmissions, while offering flexible pickup options. However, some low-star reviews highlight instances where promised repair times were missed or unexpected charges were added to the final bill, suggesting occasional inconsistencies in scheduling and cost accuracy.
Google rating: 4.8 out of 5 from 647 reviews (90% five-star).
Reviews on this page: 647 Google reviews (431 with written comments, 3 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 29, 2026.
Service: Towing Service serving Kentwood, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Dykstra's Auto - KentwoodTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dykstra's Auto - Kentwood: 76/100 on this factor. Category median: 91.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dykstra's Auto - Kentwood: 71/100 on this factor. Category median: 87.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dykstra's Auto - Kentwood: 93/100 on this factor. Category median: 99.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dykstra's Auto - Kentwood: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood: 100/100 on this factor. Category median: 69.A
100
Bar = this company · dark tick = category median.
Star ratings
647 Google reviews we collected
4.8of 5
5 stars58390%
4 stars315%
3 stars61%
2 stars51%
1 star223%
Praise vs complaints
Phrases our text analysis found in 431 written reviews
95%praise
Praise76595%
Complaints425%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2937%
Reasonable4456%
Overpriced34%
Not sure34%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16821%
Price & value14218%
Quality & results13316%
Speed & response11214%
Honesty & trust10313%
Would recommend8110%
Communication688%
What customers talk about
We read 431 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Punctual, professional change of transmission and coolant fluids.”
“I do not recommend this auto shop because, they are not professional.”
“Awesome customer service service perform was outstanding been going there for a while highly recommend honest reasonable prices”
“I thought I was being overcharged and he claims that was not so.”
“Brough them my BWM (if you drive a foreign you don’t need to go somewhere with BMW in the Company name these guys can handle it ) Exceptional service.”
“st 1 thousand and still have the same problem but parts replaced that did not fix the problem but as soon as the mechanic comes back from medical leav…”
“If you're new to town, or need fast & quality repairs.”
“Guys were down a mechanic so it was a bit slow on the job and communication.”
“They were honest, through, and made sure my new purchase was looked over and safe.”
“…that my car was totaled and that it wasn’t working anymore, And they lied to me telling me that they tried to call me several times but I didn’t recei…”
“Quality of work & Communication + 3 year warranty = 10/10.”
“Then they sent me a link to a google review asking for 5 stars.”
“All I asked for was transparency and was very pleased with the service I got and communication.”
“Bad communication”
People customers mention
Mitch30 reviews
Dykstras8 reviews
Shawn5 reviews
Stauffer5 reviews
Ethan5 reviews
Dewey4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dykstra's Auto - Kentwood for 8 kinds of job. Pick one to see what they paid and said.
PPatrickLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Quality of work & Communication + 3 year warranty = 10/10. My repairs were costly (as expected for what I needed). But I'll pay for good quality work. They were honest, through, and made sure my new purchase was looked over and safe. Also willing to work with me and had financial options to help. I will be back to…
CConnor2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brough them my BWM (if you drive a foreign you don’t need to go somewhere with BMW in the Company name these guys can handle it ) Exceptional service. Up front about costs and kept their word about price and time frame. All I asked for was transparency and was very pleased with the service I got and communication.…
Great price
CClayton1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Did a Great Job on fixing our service truck in a timely manner. Fast & Friendly Service!!
Pest Pros of Michigan
Reasonable priceService not listed
DDonLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dykstras was very professional and efficient. I had an appointment, they were ready and finished the work in a timely manner. I will definitely use them again for service work.
LLInda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our car broke down with daughter driving. Had towed in at night. Received a text and call next morning with estimate and suggestion on other items that we were going to have done soon. Exhaust rusted out and was laying on the ground and took care of our needed oil change and the new tires we were looking into. Gave…
Great priceExhaustTiresOil change
AAmy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They are honest and fair! They knew the issue instantly. Their honesty came through when they advised my not to do anymore repairs because it needed to much. They are more concerned about doing a quality job over making money. I will recommend Dykstra's auto to everybody! Thank you for your honesty!!
Quality of work & Communication + 3 year warranty = 10/10. My repairs were costly (as expected for what I needed). But I'll pay for good quality work. They were honest, through, and made sure my new purchase was looked over and safe. Also willing to work with me and had financial options to help. I will be back to get the recommendations done. If you're new to town, or need fast & quality repairs. This is your spot. Mitch was awesome throughout. Cant praise em enough. Well done.
Price assessment: Reasonable price
Services: Steering & suspension repair, Auto engine diagnostic, Wheel alignment
Response from the owner · 4 days ago
Hi Patrick, thank you for sharing such detailed feedback and for trusting us with your repairs. We’re glad the quality, communication, warranty, and financial options made a difference, and we look forward to helping with the recommendations next time.
J
jalin faison2 reviewsiTotal number of Google reviews jalin has written across all businesses on Google Maps, not just this one.
Very helpful and willing to accommodate customers!
Services: Transmission, Air & cabin filter replacement
Response from the owner · 6 days ago
Hi Jalin, thanks for the kind words and for sharing your experience with us. We’re glad our team could be helpful and accommodating, and we appreciate your trust in GreatWater Garages.
M
Max Korn10 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Punctual, professional change of transmission and coolant fluids.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Hi Mark, thanks for sharing this great feedback and for choosing us. We’re glad the transmission and coolant service was punctual and professional, and we appreciate your trust in Dykstra's Auto - Kentwood.
L
Lee D6 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Lee, your outstanding five-star rating brightens our day at Dykstra's Auto - Kentwood! We appreciate your trust and look forward to serving your automotive needs again.
C
Connor R Mcbride2 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Brough them my BWM (if you drive a foreign you don’t need to go somewhere with BMW in the Company name these guys can handle it ) Exceptional service. Up front about costs and kept their word about price and time frame. All I asked for was transparency and was very pleased with the service I got and communication. Things that are very commonly overlooked nowadays.No inflated labor wages or part prices. Significantly lower than the average in GR. Will be back for future repairs.
Price assessment: Great price
Response from the owner · 2 weeks ago
Hi Connor, Thanks for the thoughtful feedback and for trusting us with your BMW; we’re glad the transparent pricing, clear communication, and timely service stood out. We appreciate your recommendation and look forward to helping with future repairs at Dykstra's Auto - Kentwood.
C
Clayton Gilbert1 reviewiTotal number of Google reviews Clayton has written across all businesses on Google Maps, not just this one.
Did a Great Job on fixing our service truck in a timely manner. Fast & Friendly Service!!
Pest Pros of Michigan
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Hi Clayton, We really appreciate your kind words and are glad your service truck was fixed quickly with fast, friendly service from us. Thank you for choosing Dykstra's Auto and for sharing your great experience!
D
Don KimballLocal Guide · 18 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Dykstras was very professional and efficient. I had an appointment, they were ready and finished the work in a timely manner. I will definitely use them again for service work.
Hi Don, thank you for the kind words and for recognizing our professional, efficient service. We’re glad everything was ready on time, and we look forward to helping with your next service visit at Dykstra's Auto - Kentwood.
L
LInda Baldwin5 reviewsiTotal number of Google reviews LInda has written across all businesses on Google Maps, not just this one.
Our car broke down with daughter driving. Had towed in at night. Received a text and call next morning with estimate and suggestion on other items that we were going to have done soon. Exhaust rusted out and was laying on the ground and took care of our needed oil change and the new tires we were looking into. Gave us fair prices and rebates for the tires. Oil changed and exhaust fixed without having to do the whole system for they said did not need to be done. Prices fair and Car was completed by the end of the day and our daughter was back on the road safe and sound. Living on the east side of the state was frustrating enough with the car being on the west side. Comforting knowing my daughter was treated fairly and price was reasonable. I would recommend this shop for your auto repairs. Thanks to Mitch, Austin and Shawn for all your help
Price assessment: Great price
Services: Exhaust, Tires, Oil change
Response from the owner · a month ago
Hi Linda, we’re glad we could help get everything handled quickly and fairly for you and your daughter. Mitch, Austin, Shawn, and the team appreciate your trust in Dykstra's Auto - Kentwood, and we’re grateful for the recommendation.
A
Amy Kasul4 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
They are honest and fair! They knew the issue instantly. Their honesty came through when they advised my not to do anymore repairs because it needed to much. They are more concerned about doing a quality job over making money. I will recommend Dykstra's auto to everybody! Thank you for your honesty!!
Price assessment: Great price
Response from the owner · a month ago
Hi Amy, thank you for sharing such thoughtful feedback about your experience with us. We’re glad our team could provide honest, fair guidance and focus on quality care over unnecessary repairs. Your recommendation means a lot, and we appreciate your trust in Dykstra's Auto - Kentwood.
