Towing service · Kentwood, MI · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%34+2.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★1,097 Google reviews · 24 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Grand Valley Towing 4.9 out of 5 based on 1097 reviews, noting that the owner replied to 25% of them. Customers frequently praise the company for prompt arrivals, clear communication, fair pricing, and careful vehicle handling. However, some low-star reviews criticize rude interactions with dispatchers or drivers, unexpected costs for short distances, and significant delays in service arrival.
Google rating: 4.9 out of 5 from 1,097 reviews (97% five-star).
Reviews on this page: 1,097 Google reviews (644 with written comments, 23 with photos).
Owner responses: the business replied to 25% of reviews.
Most recent review: October 23, 2026.
Service: Towing Service serving Kentwood, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Grand Valley TowingTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grand Valley Towing: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grand Valley Towing: 94/100 on this factor. Category median: 87.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grand Valley Towing: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grand Valley Towing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grand Valley Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grand Valley Towing: 34/100 on this factor. Category median: 69.D
34
Bar = this company · dark tick = category median.
Star ratings
1,097 Google reviews we collected
4.9of 5
5 stars1,06497%
4 stars172%
3 stars20%
2 stars20%
1 star121%
Praise vs complaints
Phrases our text analysis found in 644 written reviews
99%praise
Praise1,05899%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3032%
Reasonable4751%
Overpriced00%
Not sure1617%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36134%
Speed & response35233%
Quality & results14213%
Would recommend918%
Price & value545%
Communication464%
Honesty & trust252%
What customers talk about
We read 644 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Holly showed up was very quick and kind made me laugh after having a rough day.”
“Unfortunately he was very rude, never once looked me in the eye, was scrolling thru his phone while I was talking with him.”
“The driver showed up promptly, and communicated well.”
“Grand Valley Towing always does a great job whenever we need towing services!”
“Absolute worst service.”
“Not like anyone plans on having a car towed, but if there is a need, I would certainly highly recommend the company and their employees!”
“Quick, clear service, friendly driver and a great price!”
“Great communication over the phone to set up the towing.”
“They honestly made a super stressful situation feel like it wasn't even my problem anymore lol would highly recommend and will definitely think of the…”
“Update on update: the person who contacted us and apologized is a liar and is actually the one we talked to originally.”
People customers mention
Seth9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Grand Valley Towing for 8 kinds of job. Pick one to see what they paid and said.
HHeidi6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great communication over the phone to set up the towing. Prompt, friendly pickup of my vehicle. Also prompt text and email communication for confirmation, pickup , completion and receipt!
Great priceCar towing
LLoriLocal Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very good service, the driver very friendly. Was very careful with my vehicle. He was on time. If I need a tow truck again Grand Valley towing is who I would call. Many people suggested Grand Valley Towing.
Reasonable priceCar towing
DDenise5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The driver showed up in good time and worked out the bill with the insurance company.
JJoeLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Quick to respond fair priced and saved my day. Definitely bailed Distinctive Edge Concrete Landscape Edging out of a jam getting us towed to the repair shop. Thank you.
6616BOYS5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Holly showed up was very quick and kind made me laugh after having a rough day. will use u again
Reasonable priceCar towing
TTimLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Eric was very professional, knowledgeable and helpful.
I think He's a huge plus for GrandValley towing..
Great communication over the phone to set up the towing. Prompt, friendly pickup of my vehicle. Also prompt text and email communication for confirmation, pickup , completion and receipt!
Price assessment: Great price
Services: Car towing
Response from the owner · 5 days ago
Thank you, Heidi! We're happy to hear everything went smoothly, from scheduling your tow to receiving your final confirmation and receipt. We know how important clear communication and timely service are, and we're glad our team delivered on both. We truly appreciate your kind words and thank you for choosing Grand Valley Towing!
L
Lori BockheimLocal Guide · 67 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Very good service, the driver very friendly. Was very careful with my vehicle. He was on time. If I need a tow truck again Grand Valley towing is who I would call. Many people suggested Grand Valley Towing.
Price assessment: Reasonable price
Services: Car towing
Response from the owner · 5 days ago
Thank you so much, Lori! We're glad to hear our driver arrived on time, was friendly, and took great care of your vehicle. It means a lot to us that so many people recommended Grand Valley Towing, and we're happy we could live up to those expectations! We truly appreciate your trust and look forward to being there whenever you need us again!
T
TJ C2 reviewsiTotal number of Google reviews TJ has written across all businesses on Google Maps, not just this one.
Thanks for the great review, TJ! We're happy to hear you had a good experience with our team. We appreciate your support and thank you for choosing Grand Valley Towing!
D
Denise Shaw5 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
The driver showed up in good time and worked out the bill with the insurance company.
Response from the owner · a week ago
Thank you, Denise! We're glad our driver arrived in a timely manner and was able to help coordinate the billing with your insurance company. We know dealing with a tow can be stressful, so we're happy we could make the process a little easier. We appreciate your feedback!
S
Stephanie Zahl2 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
The driver showed up promptly, and communicated well.
Price assessment: Reasonable price
Services: Car towing
Response from the owner · a week ago
Thank you, Stephanie! We're happy to hear our driver arrived promptly and kept you informed throughout the process. Good communication and dependable service are important to us, and we're glad we delivered both. We appreciate your business and the great review!
J
Joe MisakLocal Guide · 16 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Quick to respond fair priced and saved my day. Definitely bailed Distinctive Edge Concrete Landscape Edging out of a jam getting us towed to the repair shop. Thank you.
Response from the owner · a week ago
Joe, thank you for the awesome review! We're glad we could get out to you quickly and help Distinctive Edge Concrete Landscape Edging get out of a tough situation. We know how important it is to get your vehicle to the repair shop and minimize downtime, especially when you're running a business. We appreciate your kind words and the opportunity to help. Thanks again for trusting Grand Valley Towing!
K
Kelly Adams1 reviewiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Thank you, Kelly! We're glad our team was able to provide prompt, efficient service and make your experience a positive one. We truly appreciate your kind words and thank you for choosing Grand Valley Towing!
M
mason3 reviewsiTotal number of Google reviews mason has written across all businesses on Google Maps, not just this one.
Holly showed up was very quick and kind made me laugh after having a rough day. will use u again
Price assessment: Reasonable price
Services: Car towing
Response from the owner · a month ago
Thank you for the great review! We’re glad Holly could get to you quickly and help make a rough day a little better. We really appreciate you choosing us for your towing needs and look forward to helping you again anytime you need us.
9
98765432123456789123 reviewsiTotal number of Google reviews 9876543212345678912 has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to leave us a review! We’re happy to hear our team was prompt and friendly. We appreciate your business and are always here whenever you need reliable towing service.
