Towing service · Wyoming, MI · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★1,119 Google reviews · 24 photos
96%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for prompt arrival, friendly drivers, and clear communication regarding pickup and delivery times. Many reviewers highlight fair pricing and professional conduct during roadside emergencies, including assistance with flat tires and dead batteries. However, a pattern of criticism in low-star reviews cites misleading upfront charges, unexpected price increases upon drop-off, and instances of poor communication where drivers failed to explain service limitations or departed without speaking.
Google rating: 4.9 out of 5 from 1,119 reviews (96% five-star).
Reviews on this page: 1,119 Google reviews (640 with written comments, 22 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 26, 2026.
Service: Towing Service serving Wyoming, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Grand Valley TowingTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grand Valley Towing: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grand Valley Towing: 81/100 on this factor. Category median: 87.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grand Valley Towing: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grand Valley Towing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grand Valley Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grand Valley Towing: 100/100 on this factor. Category median: 69.A
100
Bar = this company · dark tick = category median.
Star ratings
1,119 Google reviews we collected
4.9of 5
5 stars1,07996%
4 stars172%
3 stars30%
2 stars30%
1 star172%
Praise vs complaints
Phrases our text analysis found in 640 written reviews
98%praise
Praise1,06098%
Complaints202%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2634%
Reasonable4052%
Overpriced34%
Not sure810%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36934%
Speed & response35433%
Quality & results13913%
Would recommend939%
Price & value646%
Communication394%
Honesty & trust222%
What customers talk about
We read 640 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The driver was professional and easy to talk with as we drove to the service station Would highly recommend them!”
“Very poor customer service and very unprofessional.”
“Fast friendly on time and fair priced and life savers.”
“…ould "check with the owner and see what we can do for you" but they never called back so I had to call back to learn "there's nothing we can do as we…”
“Grand Valley Towing, in partnership with AAA, provided excellent service from start to finish.”
“Terrible drivers have no care and don’t look where there going .”
“They were very quick, friendly, and professional I would recommend them”
“Great timely service, fair price and friendly staff!”
“Price gouging, vague price structure and being on a power trip are not acceptable business practices.”
“Brent was very quick, communicative, and helpful with finding nearby shops with good reputations.”
“You can tell when someone genuinely takes pride in providing great customer service, and Randy definitely does.”
“They're dishonest and will bill you for whatever they can.”
People customers mention
Holly6 reviews
Seth6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Grand Valley Towing for 8 kinds of job. Pick one to see what they paid and said.
AAmy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service! The driver was professional and easy to talk with as we drove to the service station Would highly recommend them!
Car towing
JJLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fast friendly on time and fair priced and life savers. Brent was professional and very courteous. A great representation of the company. I would highly recommend this business. From the easy of first phone call to pick up and delivery. Spot on. Thank you.
Great priceSpecial vehicle towing
HHollyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
After all the stress of dealing with a car accident, it was a blessing metting Holly. She is an amazing human. ❤️ She was very helpful and considerate. I’m grateful she was able to help me. Thanks again Holly!!
Car towing
KKeith3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
The communication was clear as they let me know through texting they were going to pick car up and also when delivered.
Reasonable priceCar towing
KKendra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Quick help with a tow! & great price for how far it needed to be towed! Thank you, Brent!
Reasonable priceCar towing
JJ1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you Holly!!! She was super friendly and helpful and I’m very grateful she was able to help me and my dad out with towing my Nissan.
Excellent service! The driver was professional and easy to talk with as we drove to the service station Would highly recommend them!
Services: Car towing
Response from the owner · 5 days ago
Thank you so much, Amy! We're glad to hear you had such a great experience with our driver and that he made the trip to the service station a pleasant one. Providing friendly, professional towing service is something we take pride in. We truly appreciate your recommendation and thank you for trusting Grand Valley Towing!
A
Ashlee R. NovitskyLocal Guide · 16 reviewsiTotal number of Google reviews Ashlee has written across all businesses on Google Maps, not just this one.
Andrew was AMAZING and our family is very thankful for him! My sister needed a tow last night due to hitting a deer on 131. Andrew was the only one to answer the call and he came out asap. He helped my sister get what she needed and was so kind to give her a ride to the nearest gas station to wait for me to get her. Today we had a miscommunication with coming out to gather the rest of her belongings out of her car and we were told we would have to wait until Monday. The dispatcher Trisha was maybe having a bad day but was rude to my sister and I, as well as the towing service we called. We were able to speak with Andrew again today and he was kind enough to go way out of his way (on his day off) to come out to the lot to open the gate for us to clean out her car and take the photos we needed. He also explained all the next steps to us. During a very stressful time Andrew was so wonderful to deal with, very kind, personable, and apologized for the miscommunication from dispatch. We can’t thank him enough, and the company is so lucky to have such a great employee. Andrew if you see this thank you again for everything, and for taking time away from your family to come help us out when you didn’t have to.
Services: Car towing
Response from the owner · a week ago
Ashlee, thank you for sharing your experience. We are incredibly grateful that Andrew could step in to assist your sister after such a difficult night. He is a valued member of our team, and we will certainly make sure he sees your kind words regarding his commitment to helping your family, even on his time off. Regarding the communication issue you encountered, we appreciate your patience and will address this internally to ensure our dispatch process better reflects the level of service Andrew provides. We wish your sister the best as she moves forward.
J
John VanKammen1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The driver was quick and efficient. Everything went well.
Price assessment: Reasonable price
Services: Car lockouts
Response from the owner · a week ago
John, thanks for letting us know how things went. We aim to keep our response times sharp and the service smooth, so we’re glad we could get you taken care of efficiently. We appreciate you choosing Grand Valley Towing.
J
J MancusoLocal Guide · 23 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Fast friendly on time and fair priced and life savers. Brent was professional and very courteous. A great representation of the company. I would highly recommend this business. From the easy of first phone call to pick up and delivery. Spot on. Thank you.
Price assessment: Great price
Services: Special vehicle towing
Response from the owner · 2 weeks ago
J, thank you for the feedback. We’re glad we could make the process smooth from that first phone call to delivery. I’ll make sure to pass your kind words along to Brent. He’ll be happy to hear his professionalism made a positive impact. We appreciate you choosing Grand Valley Towing.
H
Holly TankLocal Guide · 15 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
After all the stress of dealing with a car accident, it was a blessing metting Holly. She is an amazing human. ❤️ She was very helpful and considerate. I’m grateful she was able to help me. Thanks again Holly!!
Services: Car towing
Response from the owner · 2 weeks ago
Holly, thank you for reaching out. Accidents are stressful, so we’re glad our team could provide some support during a difficult moment. We’ll be sure to pass your kind words along to our staff. We appreciate you choosing Grand Valley Towing.
K
Keith Russell3 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
The communication was clear as they let me know through texting they were going to pick car up and also when delivered.
Price assessment: Reasonable price
Services: Car towing
Response from the owner · 4 weeks ago
Keith, thanks for sharing your experience. We prioritize keeping our customers in the loop throughout the transport process, so we are glad our text updates made the process smooth for you. We appreciate your business and hope you have a great week.
D
Don Pletcher2 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Don, thank you for the great feedback! We know how important good communication and dependable arrival times are when you need a tow, so we’re glad to hear we delivered on both. We appreciate you choosing Grand Valley Towing and are always here if you need us again.
K
Kendra Wood1 reviewiTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
Quick help with a tow! & great price for how far it needed to be towed! Thank you, Brent!
Price assessment: Reasonable price
Services: Car towing
Response from the owner · a month ago
Kendra, thank you for reaching out to us. We’re glad we could get your vehicle moved quickly and keep the cost reasonable for the distance involved. We appreciate you choosing Grand Valley Towing to assist you, and we’ll be sure to pass your thanks along to Brent.
A
Arden McDaniel6 reviewsiTotal number of Google reviews Arden has written across all businesses on Google Maps, not just this one.
Thank you Holly!!! She was super friendly and helpful and I’m very grateful she was able to help me and my dad out with towing my Nissan.
Price assessment: Reasonable price
Services: Car towing, Local hauling
Response from the owner · a month ago
Julio, thank you for the feedback. We’re glad we could assist you and your father with the Nissan, and we’ll be sure to pass your kind words along to Holly. We appreciate you choosing Grand Valley Towing.
