How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDykstra's Auto - Kentwood
Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.
Dykstra's Auto - Kentwood for auto maintenance
Clear ✕All 25 Google reviews tagged “Auto maintenance” · showing 20
I'm new to the Kentwood area and needed to find a trustworthy mechanic to diagnose my auto's underbody "noises". Online testimonials of Dykstra's reputation prompted my trying their Stauffer Ave shop. I was not disappointed! Mitch and crew found the vehicle's #1 issue, explained what should be done and with my…
Everything taken care of as specified
Thanks to Mitch Eefsting, and his team at Dykstra's Auto - Kentwood for performing outstanding car repairs for my vehicle! Mitch and his awesome technician, Rob Arendsen, walked me through every step and repair to get me and my vehicle back on the roads safely! Will definitely be back for future needs! Don't hesitate to visit them today!
Very pleasant and helpful staff. Had a few kinks in the repair due to supply chain. Dykstra’s staff was courteous and pleasant to deal with through the completion of the job.
This is the third location I’ve been to and the consistency across shops is unmatched. Quick and honest service with fair pricing. They know what they are doing and are thorough to ensure you’re not coming back over an issue that could have been fixed on your first visit.
Bright my car in for work and they had it done same day and for an affordable price.
The service I received was friendly, efficient and effective!
Friendly. Thorough. Reasonably priced. They provide images of the issues they recommend tending to. 4/11/24 - in the Fall of 2023, they replaced my struts. At that time, they recommended replacement of my rear shocks (with an estimate), which I finally had done a few days ago. Before taking it in, I had been hearing…
I drive over 500 miles a week from GR to Lansing. I need my car to be at its Best and Dykstra Auto helps me keep it that way.
Ford Ranger was leaking transmission fluid. The guys did a full inspection, brought other issues to light I was not aware of. Some unforeseen circumstances occurred during my repairs, but they did not let that impact my estimated cost! Great shop with great integrity!
Thank you for always doing a great job 👍😊
They were very kind and courteous and did a Great job servicing my car. I will definitely go there again if I have any further problems down the road.
Dykstra employees are awesome! Really appreciate everyone who works there and are willing to help! Great place to go for auto issues!!
I had an appointment which I made only the day before. Quick, efficient, and prompt while I waited. Staff was extremely helpful and friendly. I will always choose to use them in the future!!!
Hands down the best experience at a mechanic shop. Friendly, very knowledgeable, quick turn around, and again just so friendly!! We will be using them for our auto maintenance needs going forward.
The team at Dykstras does a great job. Their timing and pricing have always been accurate, their quality is solid, and their folks at the desk are always friendly and helpful. I switched to Dykstras a year ago after always getting the high pressure sales experience at the dealer’s service center, and Dykstras has been a breath of fresh air.
Ken and Mitch at the front desks are absolutely amazing! They always have the answers I need and fix whatever I messed up. They have super fast service had my car in and out in a few hours for a wheel bearing being replaced. I also break other random things constantly and ken fixes them for me in under 15 mins :)…
Guys here are Fun, Hospitable, and Know Their Stuff!
Problem not completed going back in second time
Great work, very honest and fair!! Highly recommended for auto repair and maintenance! They have been awesome since day one for me and my auto concerns. Keep up the good work Stauffer crew!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 81 | — |
| General repairs & maintenance | 67 | — |
| Auto engine diagnostic | 38 | — |
| Steering & suspension repair | 32 | — |
| Brakes | 32 | — |
| Brake service & repair | 26 | — |
| Auto maintenance | 25 | — |
| Vehicle Inspection | 20 | — |