How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDykstra's Auto - Kentwood
Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews
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Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.
Dykstra's Auto - Kentwood for brakes
Clear ✕All 32 Google reviews tagged “Brakes”
Good service and fair prices.So far so good.Also great warranty on the services they provide
Great work, very professional.
I've been bringing my 20 year old car here for the past few years and appreciate how easy Dykstra is to work with. I have a hectic schedule and they offer a drop box for the keys and been flexible for pickup. They communicate well while your car is there and give honest feedback on what things are a "must" and what…
My son moved to Kentwood about a year ago, so he's still new to the area. He needed some work done on his car, after looking around we found Dykstra's Auto to say less that was the best thing he done. I would like to say a BIG Thank you to Mitch and Shawn for going above and beyond. They make you feel like family…
Gets me in the same day or next. Car is always ready when they say it will be. They give out loaners if needed when available. Fair price and always fixed right the 1st time. Thank you for being there when I need you.
I highly recommend Dykstra’s for anything you may need for your vehicle. They are excellent in customer service and consistent communication as they diagnose and recommend the service needed. My vehicle was also fully serviced within an efficient time frame. They are true to their word guiding you through everything…
When you find a good one, you tell people about it. Dykstra's auto took all the worry out of what is usually a stressful situation. They are friendly, professional, quick and very reasonably priced. I would recommend them to anyone looking for an honest mechanic.
The repairs were done in a very timely manner.
Mitch and Shawn and the rest of the team are always professional, efficient, and honest in their work. I have been coming to this shop for a while now, and can always count on the Dykstra’s team for reliable and quality work!
Great service, timely and great prices!
I have been using this location on Stauffer for over 10 years to service all of my family vehicles. I trust the people that are part of this location and company. They have the expertise to service all auto needs and they provide quality work for a fair price.
I drive over 500 miles a week from GR to Lansing. I need my car to be at its Best and Dykstra Auto helps me keep it that way.
We have been a long time customer of Dykstra/A+. Trusted Service, good value, administratively well equipped and very competent.
Found my new go-to. This place couldn't have handled our repair any better. Outstanding customer service, modernized communication, and a fair price. I would HIGHLY recommend anyone try out Dykstra's!
Dykstra’s is the ONLY place I will bring my vehicles in Grand Rapids. Truly the best around and they always put the customer first. They’ve replaced my stolen catalytic converter, brakes, oil changes, etc. and it’s always done as if they were working on their own cars. I recommend EVERYONE to Dykstra’s!!
Very detailed with diagnostics, labor, and cost, Pointed out priority fixes and possible repairs in the future. And spoke with a knowledgeable team👍🏾👍🏾
I took my daughter's car in for an oil change and what I thought might be a belt problem that turned out to be her brakes. The staff was very kind and professional in dealing with my short-notice appointment rescheduling and got me in the next day. They gave me a ride home so I could work and were very helpful in…
Always take great care of us! Great customer service highly recommended!
Love the customer service and positive service Recommend 👍🏻
There was some delay in the repair due to unusual circumstances, but I was able to get a loaner vehicle from them, and they gave me a price cut for my inconvenience. They also worked to keep costs down but did a good job. I highly recommend them for car repair needs.
I'm one of those chics that knows a little about cars, but is smart enough to do research. I had several different options of issues, so I took it into Dykstra's and talked to Mitch. I didn't get the whole, "little lady" treatment or have my position disallowed. Mitch and his team did a full diagnostic on my van,…
Nice friendly staff and very good communication throughout the repair process.
Dewey and his team are excellent. I trust them and have found them to be helpful even when I was not a customer and now for sure. They take pride in their work and are very careful with these sanitary guidelines we are going through as well as being very thoughtful around repairs and making sure they've addressed the core problem. I'm glad they are open.
Professional, great prices, and great experience.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 81 | — |
| General repairs & maintenance | 67 | — |
| Auto engine diagnostic | 38 | — |
| Steering & suspension repair | 32 | — |
| Brakes | 32 | — |
| Brake service & repair | 26 | — |
| Auto maintenance | 25 | — |
| Vehicle Inspection | 20 | — |