Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Dykstra's Auto - Kentwood logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Dykstra's Auto - Kentwood

Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dykstra's Auto - Kentwood is better than 76% of towing services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 71% of towing services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dykstra's Auto - Kentwood is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100

Reviews for your job

Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.

Dykstra's Auto - Kentwood for electrical repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 53/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 15 Google reviews tagged “Electrical repair”

JIm3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great diagnostic work to solve the problem.

Great priceElectrical repair
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

The employies were good with communicationand that prevented any unexpected cost or frustration. The staff was helpful and knowledgeable.

Electrical repair
NathashaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Trabajan muy bien, fui por un problema y me arreglaron varios! Te dan el presupuesto antes de hacer el trabajo y me parece excelente! Muy amables y profesionales (No hablan español)

Reasonable priceElectrical repairElectricalBattery
Terrance1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Pleasant experience.

Great priceElectrical repair
Doug2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mitch was very professional and kept me informed on everything. Highly recommend them next time your vehicle needs service.

Reasonable priceElectrical repair
Xavier7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Good work got me back on the road Thanks Dykstras!!!👍🏾

Great priceElectrical repair
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

As using, great service and froproe. Price was fair

Electrical repair
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always love the professional and comprehensive service!

Electrical repair
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an excellent job and will be recommending and using them again!!

Electrical repair
Shaun5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I dropped my car off on 7/24/23. This was a warranty claim in which they are an authorized repair shop for. Dykstras charged me a labor fee of $67 that my warranty company told them was not a valid charge. My warranty agent on the phone asked Mitch to call the claims center because he entered charges incorrectly so…

Electrical repair
C.J.6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ken was extremely professional and quickly diagnosed and solved my issue. He took really great care of me and my car. I’ll definitely be back- thanks Dysktra’s!

Electrical repairGeneral repairs & maintenance
RebeccaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Has a head gasket issue as well as several other issues that were big and dirty. They took care of me professionally by sending me authorization for work orders prior to performance as well as coordinating price and cost associated with my "mystery" machine. They had my car about three months because the services…

A/C installation & repairAir conditioningElectrical
SteveLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Fast and courteous service.

Electrical repairEngine repair+ Professionalism
NormEdited 8 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto battery replacementGeneral repairs & maintenanceElectrical repair
ThomwaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Rating only, no written review.

OverpricedElectrical repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 56%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change81—
General repairs & maintenance67—
Auto engine diagnostic38—
Steering & suspension repair32—
Brakes32—
Brake service & repair26—
Auto maintenance25—
Vehicle Inspection20—

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