How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDykstra's Auto - Kentwood
Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.
Dykstra's Auto - Kentwood for general repairs & maintenance
Clear ✕All 67 Google reviews tagged “General repairs & maintenance” · showing 20
Appointment was on time and repair completed the same day - excellent work.
Thanks to Mitch Eefsting, and his team at Dykstra's Auto - Kentwood for performing outstanding car repairs for my vehicle! Mitch and his awesome technician, Rob Arendsen, walked me through every step and repair to get me and my vehicle back on the roads safely! Will definitely be back for future needs! Don't hesitate to visit them today!
Mitch and Shawn and the rest of the team are always professional, efficient, and honest in their work. I have been coming to this shop for a while now, and can always count on the Dykstra’s team for reliable and quality work!
Great Service from beginning to end Highly, Highly recommend will bring my future auto needs to Dykstra Auto. Thank You Dykstra Auto for your Great Service.
The service I received was friendly, efficient and effective!
Update: Mitch runs a tight ship at the Kentwood location. Same day service for a scheduled oil change. And he even stayed a couple minutes after closing so I could collect my vehicle since I had to walk to the location. Highly recommend I’ve been searching the area for years trying to find a reputable auto repair…
I drive over 500 miles a week from GR to Lansing. I need my car to be at its Best and Dykstra Auto helps me keep it that way.
Very polite organized and honest The service was done in fast manner.
Service has significantly declined over the few years we have been with Dyksyta. It's almost like they refuse to admit that they could be wrong.
As always very helpful & easy to talk to about the car issues. Always very good listener & honest about car! It’s 20 yrs old & still running, they take good care of us & like their honesty! Thx again Dykstra auto repair!
Found my new go-to. This place couldn't have handled our repair any better. Outstanding customer service, modernized communication, and a fair price. I would HIGHLY recommend anyone try out Dykstra's!
Very happy with repair
Super fast service! Great prices and they aren't pushy with upgrading or having other service done. Highly recommend!
Dykstra’s is the ONLY place I will bring my vehicles in Grand Rapids. Truly the best around and they always put the customer first. They’ve replaced my stolen catalytic converter, brakes, oil changes, etc. and it’s always done as if they were working on their own cars. I recommend EVERYONE to Dykstra’s!!
Very good service! Excellent communication, friendly and fair pricing. I also appreciate the ability to schedule online.
Efficient doing repairs requested. Point out future problems and even suggest lower cost do it yourself options.
Mitch and Ethan are great on the phones - super friendly, knowledgable, and I was kept up-to-date on what was going on with my car and what they were doing. Definitely went above and beyond, I would give them more stars if I could. Any future issues I have with my car I am no question bringing it to this shop. Thanks guys!
Good price, friendly and professional service
Great service!! Very helpful and kind.
I went to a different auto shop and had a poor experience, so I wanted to get a 2nd opinion on what things needed to be fixed on my car. They looked at the issues and gave me their honest opinion and even provided pictures of what they saw! They didn’t have a somebody that could take me home while they worked on my…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 81 | — |
| General repairs & maintenance | 67 | — |
| Auto engine diagnostic | 38 | — |
| Steering & suspension repair | 32 | — |
| Brakes | 32 | — |
| Brake service & repair | 26 | — |
| Auto maintenance | 25 | — |
| Vehicle Inspection | 20 | — |