How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDykstra's Auto - Kentwood
Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews
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Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.
Dykstra's Auto - Kentwood for general repairs & maintenance
Clear ✕All 67 Google reviews tagged “General repairs & maintenance” · showing 60
Appointment was on time and repair completed the same day - excellent work.
Thanks to Mitch Eefsting, and his team at Dykstra's Auto - Kentwood for performing outstanding car repairs for my vehicle! Mitch and his awesome technician, Rob Arendsen, walked me through every step and repair to get me and my vehicle back on the roads safely! Will definitely be back for future needs! Don't hesitate to visit them today!
Mitch and Shawn and the rest of the team are always professional, efficient, and honest in their work. I have been coming to this shop for a while now, and can always count on the Dykstra’s team for reliable and quality work!
Great Service from beginning to end Highly, Highly recommend will bring my future auto needs to Dykstra Auto. Thank You Dykstra Auto for your Great Service.
The service I received was friendly, efficient and effective!
Update: Mitch runs a tight ship at the Kentwood location. Same day service for a scheduled oil change. And he even stayed a couple minutes after closing so I could collect my vehicle since I had to walk to the location. Highly recommend I’ve been searching the area for years trying to find a reputable auto repair…
I drive over 500 miles a week from GR to Lansing. I need my car to be at its Best and Dykstra Auto helps me keep it that way.
Very polite organized and honest The service was done in fast manner.
Service has significantly declined over the few years we have been with Dyksyta. It's almost like they refuse to admit that they could be wrong.
As always very helpful & easy to talk to about the car issues. Always very good listener & honest about car! It’s 20 yrs old & still running, they take good care of us & like their honesty! Thx again Dykstra auto repair!
Found my new go-to. This place couldn't have handled our repair any better. Outstanding customer service, modernized communication, and a fair price. I would HIGHLY recommend anyone try out Dykstra's!
Very happy with repair
Super fast service! Great prices and they aren't pushy with upgrading or having other service done. Highly recommend!
Dykstra’s is the ONLY place I will bring my vehicles in Grand Rapids. Truly the best around and they always put the customer first. They’ve replaced my stolen catalytic converter, brakes, oil changes, etc. and it’s always done as if they were working on their own cars. I recommend EVERYONE to Dykstra’s!!
Very good service! Excellent communication, friendly and fair pricing. I also appreciate the ability to schedule online.
Efficient doing repairs requested. Point out future problems and even suggest lower cost do it yourself options.
Mitch and Ethan are great on the phones - super friendly, knowledgable, and I was kept up-to-date on what was going on with my car and what they were doing. Definitely went above and beyond, I would give them more stars if I could. Any future issues I have with my car I am no question bringing it to this shop. Thanks guys!
Good price, friendly and professional service
Great service!! Very helpful and kind.
I went to a different auto shop and had a poor experience, so I wanted to get a 2nd opinion on what things needed to be fixed on my car. They looked at the issues and gave me their honest opinion and even provided pictures of what they saw! They didn’t have a somebody that could take me home while they worked on my…
Always take great care of us! Great customer service highly recommended!
The team at Dykstras does a great job. Their timing and pricing have always been accurate, their quality is solid, and their folks at the desk are always friendly and helpful. I switched to Dykstras a year ago after always getting the high pressure sales experience at the dealer’s service center, and Dykstras has been a breath of fresh air.
My truck needed new strut assembly on both front tires and Dykstra got me in quickly, did a thorough inspection and helped me keep costs as low as possible. The whole job was done in about 3 hours time and I have life time warranty to boot! The staff were very courteous, professional, and knowledgeable! Would recommend 👌 100%
Ken and Mitch at the front desks are absolutely amazing! They always have the answers I need and fix whatever I messed up. They have super fast service had my car in and out in a few hours for a wheel bearing being replaced. I also break other random things constantly and ken fixes them for me in under 15 mins :)…
Ken was extremely professional and quickly diagnosed and solved my issue. He took really great care of me and my car. I’ll definitely be back- thanks Dysktra’s!
I have used this service provider twice based on the recommendation of a neighbor. The service reps are very friendly and they work with customers. The wait was very reasonable given how hard it is to get service at my dealer and the charges were more reasonable. I needed a pre-trip check and they did it all,…
I came in with an engine rattle. They quickly found the problem and fixed it. Fast service and great customer care! Would definitely use again.
They got me in quick and repaired my ax refrigerant quickly. Nice people and great business. Will definitely use them in the future
Great work, very honest and fair!! Highly recommended for auto repair and maintenance! They have been awesome since day one for me and my auto concerns. Keep up the good work Stauffer crew!
Fantastic experience every time at Dykstra's! They know their stuff and are fair and honest. Totally recommend!
Ken and Mitch were very friendly and helpful. If you need a trustworthy place to get your car taken care of they are the shop to go to!! Will be bringing our cars to them from now on.
Finally found a shop my husband and I will return to. They always take really good care of us and our vehicles. Very knowledgeable. They go the extra mile to make sure we take care of exactly what the issue is. Prices are reasonable. I always recommend them when someone asks for a good shop.
The guys at Dykstra’s Auto are some of the most considerate people I’ve ever met. I recently had my car stolen and when it was recovered I took it to Dykstra’s for the mechanical issues the thief caused. Without even being paid, the guys at Dykstra’s let me keep my car in their lot, worked with my rather petty…
So my engine seized and the repairs were going to be more that the car was worth, I went on a two week vacation while they had my car, then they helped me coordinate the scaping of my car. My bill was less than $60 (for the labor and estimate to repair). Mitch was professional the entire time and went above and…
I recently had my car serviced at Dykstras Auto on Stauffer. Mitch and his team were very professional, genuine, and detailed. They made it an easy, smooth process for me which I really appreciated. Excellent quality for a good price. I 10/10 recommend!!!!
Amazing service every single time! My husband and I trust no one else to provide an amazing experience the way the team at Dykstra's does!
Very quick and professional. Very helpful with all of my questions. I’ve already recommended them to co-workers who also had a good experience!
Mich was very professional, got my car in right away at the time promised, communicated with me during the repair process, price was fair, and my car was done in no time. Thanks for the professionalism and great service .
As always Dykstra's do a great job of communicating and strive to help out and squeeze you in if you have an emergency repair needed.
My Vehicle was given away by this shop without my permission. Vehicle had photos, medications, and many personal belongings that may never be able to be replaced. No staff member thought to call us before giving our vehicle away to someone else. Now we’re without our vehicle and our things in the middle of a…
Professional and honest. I enjoyed working with them and will be taking all my business to them moving forward!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 81 | — |
| General repairs & maintenance | 67 | — |
| Auto engine diagnostic | 38 | — |
| Steering & suspension repair | 32 | — |
| Brakes | 32 | — |
| Brake service & repair | 26 | — |
| Auto maintenance | 25 | — |
| Vehicle Inspection | 20 | — |
