Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Dykstra's Auto - Kentwood logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Dykstra's Auto - Kentwood

Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dykstra's Auto - Kentwood is better than 76% of towing services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 71% of towing services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dykstra's Auto - Kentwood is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100

Reviews for your job

Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.

Dykstra's Auto - Kentwood for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.82
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 82 Google reviews tagged “Oil change” · showing 20

Lee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great service!

Reasonable priceTransmissionOil change
LInda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our car broke down with daughter driving. Had towed in at night. Received a text and call next morning with estimate and suggestion on other items that we were going to have done soon. Exhaust rusted out and was laying on the ground and took care of our needed oil change and the new tires we were looking into. Gave…

Great priceExhaustTiresOil change
sammie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Good service and fair prices.So far so good.Also great warranty on the services they provide

Reasonable priceAuto engine diagnosticBrakesBrake service & repair
AndreaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've been bringing my 20 year old car here for the past few years and appreciate how easy Dykstra is to work with. I have a hectic schedule and they offer a drop box for the keys and been flexible for pickup. They communicate well while your car is there and give honest feedback on what things are a "must" and what…

Reasonable priceSteering & suspension repairBrakesOil change
Zena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My son moved to Kentwood about a year ago, so he's still new to the area. He needed some work done on his car, after looking around we found Dykstra's Auto to say less that was the best thing he done. I would like to say a BIG Thank you to Mitch and Shawn for going above and beyond. They make you feel like family…

Great priceTiresSteering & suspension repairAuto engine diagnostic
ThomasLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I'm new to the Kentwood area and needed to find a trustworthy mechanic to diagnose my auto's underbody "noises". Online testimonials of Dykstra's reputation prompted my trying their Stauffer Ave shop. I was not disappointed! Mitch and crew found the vehicle's #1 issue, explained what should be done and with my…

Great priceVehicle safety inspectionAuto maintenanceTires
Kendrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Gets me in the same day or next. Car is always ready when they say it will be. They give out loaners if needed when available. Fair price and always fixed right the 1st time. Thank you for being there when I need you.

Reasonable priceBrakes+ Punctuality+ Quality+ Professionalism
Faye10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The Team at Dykstra/Kentwood always takes care of us! They provide accurate excellent service with the best care & detail! We would never trust anyone else with our cars!

Great priceCarburetor cleaningAir & cabin filter replacementOil change
Jessyka7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They always do great work and never make me feel pressured into any extra services. Prices are fair (and I’ve come here for just an oil change and to have my transmission rebuilt).

Transmission repairOil change
Kasmin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

When you find a good one, you tell people about it. Dykstra's auto took all the worry out of what is usually a stressful situation. They are friendly, professional, quick and very reasonably priced. I would recommend them to anyone looking for an honest mechanic.

Reasonable priceAuto engine diagnosticBrakesOil change
Gina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very satisfied with the ease and availability of getting an appointment. They are professional, friendly and on-time.

Reasonable priceBody & TrimBatteryOil change
Christy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Thanks to Mitch Eefsting, and his team at Dykstra's Auto - Kentwood for performing outstanding car repairs for my vehicle! Mitch and his awesome technician, Rob Arendsen, walked me through every step and repair to get me and my vehicle back on the roads safely! Will definitely be back for future needs! Don't hesitate to visit them today!

Reasonable priceGeneral repairs & maintenanceTire rotationsVehicle Inspection
Gabe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service and communication

Great priceAuto battery replacementVehicle InspectionOil change
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Always so friendly and helpful. They take their time to explain everything.

Great priceOil change
anita1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

great place to take your vehicle Fair prices, and very nice people

Great priceOil change
AbbyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very nice people.

Reasonable priceOil change
Clarence12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Friendly, knowledgeable staff...prompt service.

Steering & suspension repairAuto brake repairWheel alignment
Joe9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mitch and Shawn and the rest of the team are always professional, efficient, and honest in their work. I have been coming to this shop for a while now, and can always count on the Dykstra’s team for reliable and quality work!

Great priceGeneral repairs & maintenanceBrakesOil change
Sara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service, timely and great prices!

BrakesOil change
Martha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The professionals at Dykstra's Auto make sure your car service is completed quickly and correctly and at a very reasonable cost. I'd give them six star if that option was available. Trust your next auto repair to Dykstra's.

Auto engine diagnosticTire rotationsOil change

Show more oil change reviews (62 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 56%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change81—
General repairs & maintenance67—
Auto engine diagnostic38—
Steering & suspension repair32—
Brakes32—
Brake service & repair26—
Auto maintenance25—
Vehicle Inspection20—

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