How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDykstra's Auto - Kentwood
Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews
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Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.
Dykstra's Auto - Kentwood for oil change
Clear ✕All 82 Google reviews tagged “Oil change” · showing 80
Great service!
Our car broke down with daughter driving. Had towed in at night. Received a text and call next morning with estimate and suggestion on other items that we were going to have done soon. Exhaust rusted out and was laying on the ground and took care of our needed oil change and the new tires we were looking into. Gave…
Good service and fair prices.So far so good.Also great warranty on the services they provide
I've been bringing my 20 year old car here for the past few years and appreciate how easy Dykstra is to work with. I have a hectic schedule and they offer a drop box for the keys and been flexible for pickup. They communicate well while your car is there and give honest feedback on what things are a "must" and what…
My son moved to Kentwood about a year ago, so he's still new to the area. He needed some work done on his car, after looking around we found Dykstra's Auto to say less that was the best thing he done. I would like to say a BIG Thank you to Mitch and Shawn for going above and beyond. They make you feel like family…
I'm new to the Kentwood area and needed to find a trustworthy mechanic to diagnose my auto's underbody "noises". Online testimonials of Dykstra's reputation prompted my trying their Stauffer Ave shop. I was not disappointed! Mitch and crew found the vehicle's #1 issue, explained what should be done and with my…
Gets me in the same day or next. Car is always ready when they say it will be. They give out loaners if needed when available. Fair price and always fixed right the 1st time. Thank you for being there when I need you.
The Team at Dykstra/Kentwood always takes care of us! They provide accurate excellent service with the best care & detail! We would never trust anyone else with our cars!
They always do great work and never make me feel pressured into any extra services. Prices are fair (and I’ve come here for just an oil change and to have my transmission rebuilt).
When you find a good one, you tell people about it. Dykstra's auto took all the worry out of what is usually a stressful situation. They are friendly, professional, quick and very reasonably priced. I would recommend them to anyone looking for an honest mechanic.
Very satisfied with the ease and availability of getting an appointment. They are professional, friendly and on-time.
Thanks to Mitch Eefsting, and his team at Dykstra's Auto - Kentwood for performing outstanding car repairs for my vehicle! Mitch and his awesome technician, Rob Arendsen, walked me through every step and repair to get me and my vehicle back on the roads safely! Will definitely be back for future needs! Don't hesitate to visit them today!
Excellent service and communication
Always so friendly and helpful. They take their time to explain everything.
great place to take your vehicle Fair prices, and very nice people
Very nice people.
Friendly, knowledgeable staff...prompt service.
Mitch and Shawn and the rest of the team are always professional, efficient, and honest in their work. I have been coming to this shop for a while now, and can always count on the Dykstra’s team for reliable and quality work!
Great service, timely and great prices!
The professionals at Dykstra's Auto make sure your car service is completed quickly and correctly and at a very reasonable cost. I'd give them six star if that option was available. Trust your next auto repair to Dykstra's.
Dykatra's has the best deal in town for oil changes. The price is right (<$60), the service is always friendly, professional, and personable. Many thanks to Rob for having my car serviced in about 20 minutes, and to Chris for making me aware of repairs that need to be addressed without pressuring me to address…
You can’t go wrong with Dykstra’s. Good communication about the services recommended, and the work is always done well.
Update: Mitch runs a tight ship at the Kentwood location. Same day service for a scheduled oil change. And he even stayed a couple minutes after closing so I could collect my vehicle since I had to walk to the location. Highly recommend I’ve been searching the area for years trying to find a reputable auto repair…
I drive over 500 miles a week from GR to Lansing. I need my car to be at its Best and Dykstra Auto helps me keep it that way.
Very polite organized and honest The service was done in fast manner.
Service has significantly declined over the few years we have been with Dyksyta. It's almost like they refuse to admit that they could be wrong.
I had great maintenance service at Dystra Auto last week with an oil change and tire rotation. They were friendly and efficient.
My experience at Dykstra Auto was great, I can truly say this company and staff went the extra mile to make sure I was satisfied with their repairs. I can tell Customer Satisfaction is a priority with Dykstra, I recommend them to all my family and friends for their auto repairs.
Super fast service! Great prices and they aren't pushy with upgrading or having other service done. Highly recommend!
Dykstra’s is the ONLY place I will bring my vehicles in Grand Rapids. Truly the best around and they always put the customer first. They’ve replaced my stolen catalytic converter, brakes, oil changes, etc. and it’s always done as if they were working on their own cars. I recommend EVERYONE to Dykstra’s!!
I took my daughter's car in for an oil change and what I thought might be a belt problem that turned out to be her brakes. The staff was very kind and professional in dealing with my short-notice appointment rescheduling and got me in the next day. They gave me a ride home so I could work and were very helpful in…
Service was great. All concerns were addressed and promptly repaired. Was given a complete list of all necessary and recommended repairs.
Has been my mechanic for more than 10 years. Excellent work, if there was a problem they made it right, repairs were often less than estimated.
I really love dykstra’s Auto they only took like a min to fix my car I thought it was gone take like the whole day but it wasn’t like that I got an appointment One day, I dropped off my car out there and I went to picked up the same day
I am very pleased with their service. The employees were very professional, prompt and accommodating. I have a Jeep Wrangler that is over 20 years and I appreciate the input that they gave me about issues that may be forthcoming. Dykstra's Auto also included photos of potential problematic issues, which is very…
Still going good after my engine repair. Nice guys in the office, they are very informative.
Pleasent quick report and repairs, Competitive cost, friendly people,
Fast quality! I always go to Dykstras!
I went to a different auto shop and had a poor experience, so I wanted to get a 2nd opinion on what things needed to be fixed on my car. They looked at the issues and gave me their honest opinion and even provided pictures of what they saw! They didn’t have a somebody that could take me home while they worked on my…
Always take great care of us! Great customer service highly recommended!
I have used this service provider twice based on the recommendation of a neighbor. The service reps are very friendly and they work with customers. The wait was very reasonable given how hard it is to get service at my dealer and the charges were more reasonable. I needed a pre-trip check and they did it all,…
Everyone at Dykstra’s was phenomenal! They are all very polite and friendly, got us in a week ahead of schedule and had the problem taken care of in less than a day. I would 100% recommend them to anyone and will be continuing to go to them for service.
Dykstra’s replaced left front wheel bearing, which made steering and ride back to new feeling.
This place is awesome! Mitch was beyond helpful, with a tough situation with my car. I will never take another car anywhere else as long as I live here.
They provide screen shots of items requiring repairs which is very helpful in making a decision to go forward with repairs. I am very grateful I have found a competent and honest auto repair establishment where I can fully trust
Has a head gasket issue as well as several other issues that were big and dirty. They took care of me professionally by sending me authorization for work orders prior to performance as well as coordinating price and cost associated with my "mystery" machine. They had my car about three months because the services…
Always have a friendly experience here. Be it good or bad, I feel they are honest, and I value that.
Finally found a shop my husband and I will return to. They always take really good care of us and our vehicles. Very knowledgeable. They go the extra mile to make sure we take care of exactly what the issue is. Prices are reasonable. I always recommend them when someone asks for a good shop.
They really make sure your vehicle has good quality work! Very confident letting them do my repair work.
Amazing service every single time! My husband and I trust no one else to provide an amazing experience the way the team at Dykstra's does!
Great
I will be back for sure! Great service and supper professional!
Mitch and his team did an exceptional job of diagnosing, updating, and repairing our vehicle. I am super impressed with their thoroughness and professionalism.
Dewey and his team are excellent. I trust them and have found them to be helpful even when I was not a customer and now for sure. They take pride in their work and are very careful with these sanitary guidelines we are going through as well as being very thoughtful around repairs and making sure they've addressed the core problem. I'm glad they are open.
Professional, great prices, and great experience.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 81 | — |
| General repairs & maintenance | 67 | — |
| Auto engine diagnostic | 38 | — |
| Steering & suspension repair | 32 | — |
| Brakes | 32 | — |
| Brake service & repair | 26 | — |
| Auto maintenance | 25 | — |
| Vehicle Inspection | 20 | — |
