How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDykstra's Auto - Kentwood
Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.
Dykstra's Auto - Kentwood for steering & suspension repair
Clear ✕All 33 Google reviews tagged “Steering & suspension repair”
Quality of work & Communication + 3 year warranty = 10/10. My repairs were costly (as expected for what I needed). But I'll pay for good quality work. They were honest, through, and made sure my new purchase was looked over and safe. Also willing to work with me and had financial options to help. I will be back to…
Dykstras was very professional and efficient. I had an appointment, they were ready and finished the work in a timely manner. I will definitely use them again for service work.
I've been bringing my 20 year old car here for the past few years and appreciate how easy Dykstra is to work with. I have a hectic schedule and they offer a drop box for the keys and been flexible for pickup. They communicate well while your car is there and give honest feedback on what things are a "must" and what…
My son moved to Kentwood about a year ago, so he's still new to the area. He needed some work done on his car, after looking around we found Dykstra's Auto to say less that was the best thing he done. I would like to say a BIG Thank you to Mitch and Shawn for going above and beyond. They make you feel like family…
Dykstra Auto always does a great job on my Buick Encore! Very professional, great customer service!
I recommend this shop,they treated me well and fixed all of my complaints in a reasonable amount of time,thanks guys.
Very pleasant and helpful staff. Had a few kinks in the repair due to supply chain. Dykstra’s staff was courteous and pleasant to deal with through the completion of the job.
The boys at Dykstras Auto do great and honest work. I’ve been taking both of my vehicles to them for years. They can handle issues with both new and older vehicles, and make suggestions on other repairs to keep your vehicles on the road, longer. I highly recommend Dykstras Auto
Friendly, knowledgeable staff...prompt service.
The service I received was friendly, efficient and effective!
Update: Mitch runs a tight ship at the Kentwood location. Same day service for a scheduled oil change. And he even stayed a couple minutes after closing so I could collect my vehicle since I had to walk to the location. Highly recommend I’ve been searching the area for years trying to find a reputable auto repair…
Friendly. Thorough. Reasonably priced. They provide images of the issues they recommend tending to. 4/11/24 - in the Fall of 2023, they replaced my struts. At that time, they recommended replacement of my rear shocks (with an estimate), which I finally had done a few days ago. Before taking it in, I had been hearing…
Great service as always😁
Ford Ranger was leaking transmission fluid. The guys did a full inspection, brought other issues to light I was not aware of. Some unforeseen circumstances occurred during my repairs, but they did not let that impact my estimated cost! Great shop with great integrity!
They were super helpful and were great about communicating the status with myself and our extended warranty company.
This is a very good place for anyone who needs auto service they are very honest and thorough in explaining in detail about your vehicles needs not just to make money off of you I wish I had followed me first mind and went to them sooner rather than trying to save a buck with the wrong people I'm very pleased with…
Service was great. All concerns were addressed and promptly repaired. Was given a complete list of all necessary and recommended repairs.
This is my second time using Dykstra and I would definitely use them again. Very friendly and accommodating. Diagnosed my issue accurately and kept me informed every step of the way. When I picked up the car they showed me my suspension specs both before and after the repair. Very pleased all the way around.
Very knowledgeable staff. Quality service at very reasonable prices.
I went to a different auto shop and had a poor experience, so I wanted to get a 2nd opinion on what things needed to be fixed on my car. They looked at the issues and gave me their honest opinion and even provided pictures of what they saw! They didn’t have a somebody that could take me home while they worked on my…
Dykstra's is a powerhouse with Mitch at the counter and Paul in the garage! They are honest & upfront professionals and you can tell that they take pride in providing a fantastic customer experience!
Dykstra’s has always been extremely quick to get me in and get the work done with urgency both times I’ve take my forester there. Professional and kind people who have done right by me so far.
They provide screen shots of items requiring repairs which is very helpful in making a decision to go forward with repairs. I am very grateful I have found a competent and honest auto repair establishment where I can fully trust
So my engine seized and the repairs were going to be more that the car was worth, I went on a two week vacation while they had my car, then they helped me coordinate the scaping of my car. My bill was less than $60 (for the labor and estimate to repair). Mitch was professional the entire time and went above and…
I will be back for sure! Great service and supper professional!
I love you all, you are now my new mechanics
Dykstra's Auto has always given me fantastic service and goes the extra mile to work with my busy schedule. Friendly service, fast results 👍
Mitch is an awesome representative and they provide quality work! Definitely will recommend to anyone needing car repairs.
Mitch was great, got us in quickly and took great care of us! Would reccomemend to our friends!! Thanks mitch!!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 81 | — |
| General repairs & maintenance | 67 | — |
| Auto engine diagnostic | 38 | — |
| Steering & suspension repair | 32 | — |
| Brakes | 32 | — |
| Brake service & repair | 26 | — |
| Auto maintenance | 25 | — |
| Vehicle Inspection | 20 | — |
